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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
VIP Access

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Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down duvets, free minibar, in-room safe
On the beach, white sand, sun-loungers, beach umbrellas
Reception
Premium bedding, down duvets, free minibar, in-room safe
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪13 min drive‬
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Swim Out

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

  • 101 sq m
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down duvets, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

  • 484 sq m
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front Diamond Club

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Premium bedding, down duvets, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • 319 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down duvets, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 92 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor wedding area

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.5 out of 5, Good, (1387)
The price is €439
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free breakfast, free WiFi in public areas and 6 outdoor pools are available.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at one of the 12 restaurants or 2 coffee shops/cafes, or stop for a drink at one of the 4 beach bars or 3 swim-up bars
  • Splash around at the free water park with a lazy river or swim in the 6 outdoor pools
  • Indulge with facials, Swedish massages or body wraps at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes tennis courts, a gym and a steam room
  • Guests have great things to say about the pool and the family-friendly amenities
  • 6.6 mi (10.6 km) from El Tinto Golf Course and 10.7 mi (17.3 km) from Ventura Park Cancun
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 10 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

Guests are served a free full breakfast daily from 7:00 AM to 11:30 AM.
Gourmet Marche – On-site buffet restaurant.
Zen – This restaurant specialises in Asian cuisine. Open daily.
Hunter Steak House – This restaurant only serves dinner. Open daily.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine. Open daily.
Taj – This restaurant specialises in Indian cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 10 bars/lounges
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 3 swim-up bars
  • 4 beach bars
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 3.88 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 662 out of 1370 reviews
Rating 8 - Good. 329 out of 1370 reviews
Rating 6 - Okay. 168 out of 1370 reviews
Rating 4 - Poor. 93 out of 1370 reviews
Rating 2 - Terrible. 118 out of 1370 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

SEDIGHEH GHOOBDAR

Disliked: Staff & service
Terrible
Stayed 6 nights in Nov 2024

2/10 Terrible

Iman

Disliked: Amenities
Terrible
Stayed 6 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 5 nights in Nov 2024

10/10 Excellent

Lusine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good experience at this resort. Food was excellent. Staff is friendly and very helpful. Shows were very nice and entertaining. WiFi connection could have been better, but didn’t affect anything major (Royalton app sometimes was difficult to use because of the bad connection).
Stayed 5 nights in Nov 2024

10/10 Excellent

Hila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is the best all inclusive I've been in Cancun traveled with 2 kids 8 & 1.5 ( big gap i know ) both had so much fun! the food is great , the hotel is clean the slides , kids club the pools and beach were amazing and especially the staff , really top notch customer service , highly recommended, we will be back every year ( if not before ), muchas gracias!
Stayed 5 nights in Nov 2024

6/10 Okay

Kelly Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for kids. A bit to Americanized for my liking. Did have a lizard in the room, they sent maintenance instead of changing our room. Biggest complaint was the reservation process was terrible for the restaurants in the evening. That was very frustrating!!
Stayed 4 nights in Nov 2024

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So-so
Overall is was nice, not sure it was worth the cost though. Food was terrible and lines were long. Check in process took a long time. We were given a 600$ resort credit which was basically a coupon book that had too many restrictions and made it hard to use. Alcohol was very watered down. Staff was excellent. Resort was clean. Reservations were needed for everything even the kids activities.
This was the ‘ham’ on my sandwich, which I’m pretty sure is just a sliced hotdog
Stayed 7 nights in Nov 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many nice pools. Lots of pool beds.
Stayed 5 nights in Nov 2024

2/10 Terrible

DUO MIKA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

4/10 Poor

gabriella

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
It was kind of a weird experience to be honest. Our daily point of contact gave us wrong info on day 1- We were told we were in "Diamond club" to later be told by multiple pool attendants we were allowed to be in certain pools. We felt pressured to choose the restaurant for the night upon arrival as well so felt rushed in a way. He also forgot to put in our reservation on night 3 and we had to wait 1 hour to be seated. Every single restaurant felt severely under staffed. On day 1 we just wanted a quick lunch after arriving to the hotel, but they don't serve lunch at the sports bar and the bartenders didn't acknowledge us almost at all. (Head down kind of bartender experience.) Bartender told us to put our order in with the host. Every single restaurant the food was unfortunately mediocre. Minus the pizza at the italian restaurant was pretty good. Asking for transportation took so many steps to verify and we never quite had the right info. it was always "Yes come to the lobby" but then no one knowing what the deal was regarding transportation or helping with our room accommodations, which got messed up as well. We reserved a ocean view room and then same POC said we were getting "upgraded" to swim up pool room. The room had zero privacy and no ocean view. Had to ask to change, a 2nd employee told us our POC moved us to this room because the hotel accidentally overbooked the hotel and no ocean view rooms left. We got moved the next day. I wish I had better things to say!
Stayed 5 nights in Nov 2024

6/10 Okay

Abhinav

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bad checkout and agave restraunt management.
Stayed 4 nights in Nov 2024

10/10 Excellent

Arman

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Our stay at Royalton Splash Riviera Cancun was absolutely amazing! From the moment we arrived, the exceptional service made all the difference. Krystel and Alejandro went above and beyond to ensure that every aspect of our visit was perfect. Their warmth, professionalism, and genuine care stood out and made our experience truly unforgettable. The resort itself is stunning, with incredible amenities, delicious food, and pristine surroundings. But it’s the kindness and attentiveness of the staff, especially Krystel and Alejandro, that made our vacation extraordinary. Thank you for making our stay so special—we can’t wait to return! Highly recommend this resort to anyone looking for a luxurious and welcoming all-inclusive experience in Cancun.
Stayed 5 nights in Nov 2024

8/10 Good

tiara renee JOHNSON

Stayed 5 nights in Nov 2024

2/10 Terrible

Faramarz

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed. This was our third time to a Royalton Resort. The service and experience went from great to extremely poor this time. Poor management. The management should all be fired.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay. To each its own, you can’t satisfy everybody but I was completely blown away at the property. Krystal ,Luz and Kimbou deserve a raise. They were terrific. The food options were great. A lot to choose from. The room was great and clean. Everybody was friendly by far. I would suggest that during check out time have more representatives .
Stayed 3 nights in Nov 2024

10/10 Excellent

Neelanjna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort to chill and relax. Had an amazing experience trying multiple restaurants. Great hospitality by Expedia rep- Krystle. Look forward to booking our next vacation with Expedia again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Oksana

Liked: Staff & service, property conditions & facilities
I was stay in there with my friends we love it. It was a great service. Huge pool food was good. Specially Italian restaurant the service was there so good d
Stayed 5 nights in Nov 2024

8/10 Good

mingxing

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Hannah Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the royalton splash! We went for a wedding which was also coordinated flawlessly! The food choices were good and the rooms were cleaned spotless every day :) The resort grounds were clean and the staff were so so so helpful! Shout out to Jonathon at the Expedia desk and shout out to Alfonso at the bar :)
Stayed 4 nights in Nov 2024

8/10 Good

Paul, Melfort

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royalton Splash is a good resort, with great facilities and staff. Our butlers Jorman and Gonzalo were Excellent. The only negatives are the facility is becoming a bit dated and the loyalty program push is unrelenting.
Stayed 7 nights in Nov 2024

8/10 Good

Nisha Vishal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal Pohlenz was our point of contact for this trip. She treated us like family and took really good care. She made sure we were comfortable and made reservations and suggestions that were perfect for our family. I would rate her a 11/10 an extra point for her kind interactions. The other staff and people at the property were okay. Not sure if language was a barrier but because it is a huge property a lot of things are slow. Sometimes the orders never came on time and overall i would rate it a 9/10.
Stayed 5 nights in Nov 2024

4/10 Poor

genaro

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Thanh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Nov 2024

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024