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Sofía by Bunik

2.5 star property

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Photo gallery for Sofía by Bunik

Rooftop terrace
Rooftop terrace
Deluxe Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils
Superior Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi
Superior Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Kitchen

Explore the area

Map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪6 min walk‬
  • Mamitas Beach
    ‪11 min walk‬
  • Playa del Carmen Main Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Premium Loft

Premium Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Premium Loft

  • 50.22 sq m
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

View all photos for Superior Loft

Superior Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Superior Loft

  • 50.22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Studio

Traditional Studio | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Traditional Studio

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Loft

Deluxe Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Deluxe Loft

  • 34.62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

3 outdoor pools, pool umbrellas

La Pasion Hotel Boutique by Bunik

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (1271)
The price is €110
for 1 room
includes taxes & fees
23 Mar - 24 Mar
La Pasion Hotel Boutique by Bunik

About this property

Sofía by Bunik

Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida
This smoke-free hotel features 2 outdoor pools, spa services and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are on-site.
Sofía by Bunik offers 45 air-conditioned accommodations with a safe and free toiletries. Kitchenettes offer full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a shower.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the pool at Sofía by Bunik. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the 2 outdoor pools
  • Amenities include multilingual staff, a lift and a terrace
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Sofía by Bunik offers its guests 2 outdoor swimming pools. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Sofía by Bunik.

This Playa del Carmen hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Sofía by Bunik Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 674 out of 1061 reviews
Rating 8 - Good. 212 out of 1061 reviews
Rating 6 - Okay. 96 out of 1061 reviews
Rating 4 - Poor. 31 out of 1061 reviews
Rating 2 - Terrible. 48 out of 1061 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ane Kirstine, Galveston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed here severap times and its 👍
Stayed 5 nights in Dec 2024

6/10 Okay

Chelsea

Disliked: Staff & service
Unprofessional customer Experience
• We mistakenly booked 6 nights instead of 7; returned two hours after checkout to find belongings removed. • Staff tried contacting us at 1:06 but stated the would remove items by 1:11 throwing them carelessly into bags. Passports and other valuables were scattered without care. • Manager was dismissive, interrupted us, and unapologetically said, “This is how we operate.” • Policy states they can charge for another night, but they claimed they couldn’t, forcing us to rebook a more expensive room online. • When we expressed our concerns, the manager said, “Go write a review; it doesn’t matter—we have a business to run.” • Rooms were okay, but the lack of professionalism and empathy overshadowed everything. If you stay here, don’t expect top-tier customer service or care for guests most of the staff didnt even greet us throughout the week.
Stayed 6 nights in Nov 2024

6/10 Okay

Chelsea

Travelled with partner
Disliked: Staff & service
Unprofessional customer Experience • We mistakenly booked 6 nights instead of 7; returned two hours after checkout to find belongings removed. • Staff tried contacting us at 11:06 AM but stated the would remove items by 11:11 AM, throwing them carelessly into bags. Passports and other valuables were scattered without care. • Manager was dismissive, interrupted us, and unapologetically said, “This is how we operate.” • Policy states they can charge for another night, but they claimed they couldn’t, forcing us to rebook a more expensive room online. • When we expressed our concerns, the manager said, “Go write a review; it doesn’t matter—we have a business to run.” • Rooms were okay, but the lack of professionalism and empathy overshadowed everything. If you stay here, don’t expect top-tier customer service or care for guests most of the staff didnt even greet us throughout the week.
Stayed 1 night in Dec 2024

8/10 Good

PRESTON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property,excellent staff , amazing pool bar on the roof ! Side note do not dine across the road unless you have pesos or credit card
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricio

Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Marisela

Stayed 2 nights in Nov 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Property conditions & facilities
Stayed 13 nights in Nov 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and felt very safe!
Stayed 4 nights in Nov 2024

10/10 Excellent

Huy, San Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to multiple restaurants nearby and 5-10min away to 5th ave. Plenty of parking spaces in front, need to use the meter. 10pm-10am no parking charge. Front desk reception was very nice, she was helpful getting Wi-Fi setup
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very great very clean property had everything that you needed in there very modern. I enjoyed every second of my stay there.
Stayed 5 nights in Oct 2024

10/10 Excellent

Silvia, NAPLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcome staff
Stayed 1 night in Nov 2024

8/10 Good

Warren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little pool. Can get a little crowded but it's cool
Stayed 1 night in Nov 2024

6/10 Okay

Brent

Business traveller
Liked: Staff & service, property conditions & facilities
Had a couple of problems…
Stayed 9 nights in Oct 2024

8/10 Good

Dawn Marie, Eyota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just far enough away from the hustle and bustle, yet close enough to walk everywhere. Plenty of good dining options and Mega grocery all within a 5-10 minute walk. Nice having full kitchen facility. Bed was comfy. Shower didn't have great pressure but was sufficient. Pool is much smaller than it looks in photos and very cold. Hard to go in past knees because it was so chilly. Only 4 loungers and 3 cabanas by the pool, so had to get there right away to get one. Music very loud by pool and people would come in and crank their music to try to be louder than what was playing. Definitely took away from the relaxing atmosphere. Also wish they enforced no smoking/vaping in the small pool area. Gross having peoples vaping clouds drifting over your face when trying to relax.
Stayed 7 nights in Nov 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Condo problems are plenty
First of all, the staff are helpful and willing to do whatever they can. BUT,some things in these condos cannot be fixed or repaired. No hot water in any of the showers. Sewer smells everywhere around the property. Jaccuzi not in operation.Very hot in the hallways and the elevator.The rooftop pool is very nice, even though the water is very cold, at best.Poolside bar not in operation either. Sugar ants under the sink area as well.On our second month we started of having problems with Visa payment. Not Visa' s fault they say, nor is it the condos problem. Had to get cash in order to stay in December. Reception young lady was helpful so I could max out my withdrawal at the ATM and pay it over 3 days. Not what you want, or need, to do on a nice warm vacation.
Stayed 28 nights in Oct 2024

10/10 Excellent

ADRIANA, CHICAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great and very affordable. I would definitely recommend it.
Stayed 7 nights in Nov 2024

10/10 Excellent

Hegel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were really kind to us and hepful giving us advices about what to do in Cancun, they cleaned the room everyday they have limited parking spots, you have to pay for the ones on the street, the roof garden is really pretty and the pool is great, the check in process is really easy and they didnt ask for any deposit, In general I had a great experience at this place.
Stayed 5 nights in Nov 2024

6/10 Okay

Myriem

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Pros: Nice staff Good location Cons: Broken toilet Stained sheets and towels Noisy
Stayed 10 nights in Nov 2024

10/10 Excellent

Axel

Stayed 4 nights in Oct 2024

4/10 Poor

Alicia

Travelled with family
Disliked: Property conditions & facilities, room comfort
Lack of emergency response and care
My family got stuck in the elevator due to a power outage for almost an hour. They did not have a generator, and we had to call 911 since the company managing the elevator was not responding. Additionally, the property did not have the emergency key to the elevator. I had booked two rooms, but due to the emergency, we lost access to one of them. The staff did not have a master key or any means to open the room, and we had to wait approximately four hours to regain access after the elevator incident. Furthermore, we overheard during the interaction with the firemen that the property lacks many basic safety protocols. Besides the absence of a generator, there were no emergency lights, and the person at the reception did not have access to a master or emergency key. Despite all of this, we did not receive an apology or any form of compensation from the property.
Stayed 1 night in Nov 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
Pros: Close to el fogon and don sirloin for eating options. Walkable to centro (eg 20 mins to Benito and 5th) Beautiful room, I looked out towards the coast and had a tree view and morning sun. great big bed, nice firm mattress. Was close to my chosen dive shop. Cons: Room not soundproofed - can hear outside, upstairs, next door and everything in the hallway Hallway is open to outdoors, traps heat and gets hotter than outside. Requested maintenance as (weird problem) the shower ONLY had HOT water but it wasn't fixed by the time I checked out.

8/10 Good

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its walking distance to 5th and the beach. The rooftop pool was the best part of the hotel. There are lots of cheap and tasty places to eat within minutes
Stayed 4 nights in Oct 2024