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Suites Cielo y Mar

2.5 star property

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Photo gallery for Suites Cielo y Mar

Terrace/patio
View from property
43-inch Smart TV with digital channels, TV, Netflix
In-room safe, blackout curtains, iron/ironing board, free WiFi
Senior Suite, 1 King Bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Breakfast included
  • Air conditioning
  • Free WiFi

Explore the area

Map
5a Avenida Esquina, Calle 80, Col. Luis Donaldo Colosio, Playa del Carmen, QROO, 77728
  • Mamitas Beach
    ‪16 min walk‬
  • Quinta Avenida
    ‪20 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Senior Suite, 1 King Bed, Sea View

Senior Suite, 1 King Bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Senior Suite, 1 King Bed, Sea View

  • 35 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Sea View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Sea View

  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Sea View

Suite, 2 Queen Beds, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Sea View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Sea View

  • 35 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Garden View

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Suites Cielo y Mar

Hotel with free breakfast, a quick walk to Playa 88
A rooftop terrace, express check-in and express check-out are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include tour/ticket assistance and a garden.
Suites Cielo y Mar offers 17 air-conditioned accommodations with a safe and complimentary bottles of water. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. 43-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Suites Cielo y Mar. During your stay, you're just a quick walk from Playa 88. You'll find features such as free breakfast and free WiFi in public areas, plus a rooftop terrace.
  • Free continental breakfast served daily
  • Free WiFi
  • Amenities include a lift, a rooftop terrace and a terrace
  • 6 minutes by foot from Playa 88 and a 2-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and a garden are also featured at Suites Cielo y Mar.

This Playa del Carmen hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Things to do

  • Bicycles

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (102 centimetre wide door)
  • Low-height bed (50 centimetre high)
  • Low-height counter and sink (51 centimetre high)
  • Low-height door lock
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: USD 15
Contactless check-in and check-out are available
Late check-in fee: USD 15 for check-in between 10:30 PM and 1:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 15
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Suites Cielo y Mar

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 15 (subject to availability)
  • Late check-in fee: USD 15 for check-in between 10:30 PM and 1:00 AM
  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Suites Cielo y Mar Hotel Playa del Carmen
Suites Cielo y Mar Hotel
Suites Cielo y Mar Playa del Carmen
Suites Cielo y Mar Hotel
Suites Cielo y Mar Solo Adultos
Suites Cielo y Mar Playa del Carmen
Suites Cielo y Mar Hotel Playa del Carmen

Suites Cielo y Mar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 153 out of 210 reviews
Rating 8 - Good. 47 out of 210 reviews
Rating 6 - Okay. 1 out of 210 reviews
Rating 4 - Poor. 5 out of 210 reviews
Rating 2 - Terrible. 4 out of 210 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Stayed 1 night in Jan 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you first arrive you may be put off by the area because it’s not near the tourist spots but not to worry. The hotel is in the real neighborhood of playa with a relaxing quiet vibe and warm people You’ll love it!
Stayed 1 night in Jan 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place clean and comfortable.
Stayed 5 nights in Dec 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
The hotel is great. Beautiful pool with views!! Wonderful staff. Decent (very basic) continental breakfast. It's near enough to the ocean, so the humidity never leaves the air. 100% would recommend and will be returning!
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Alex Do

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cute, clean, and safe hotel. For the price it was a great value. Breakfast was good. Service was good. It is a bit far away from the main drag.. we spent a lot of time walking. The area around this hotel isnt the best and the wall back after dinner can be not well lit. We felt that it wouldnt be very safe to walk to late at night. Our sleep quality here was not the greatest. The beds are uncomfortable and the pillows quite flat. There were also dogs barking all night and one night somebody from the hotel (staff maybe?) Was honking their car horn over and over in the courtyard. Overall a nice place to stay if you just need a cheap room and dont mind a bit of a walk to get to things. Pack earplugs.
Stayed 5 nights in Dec 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness
One night stand place, the management was nice so was the owner, never the less , the food options where limited
Stayed 1 night in Nov 2024

10/10 Excellent

paula

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble lugar, muy tranquilo y seguro en todo momento. Es tal cual las fotos es increíble para cuando viajas en pareja. La vista desde la terraza con la piscina excelente. Los del staff personas muy amables. Volvería sin problema a este lugar😃 Los recomiendo 💕
Stayed 2 nights in Nov 2024

10/10 Excellent

mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it! I have been to Playa 3x (expensive inclusive resort, aribnb, hotel, and this was far the best.
Stayed 5 nights in Oct 2024

6/10 Okay

HO

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The ocean view is the best! Location is not so great. The breakfast was a joke
Stayed 1 night in Oct 2024

10/10 Excellent

Scottie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, onsite secure parking and the most amazing view ever!
Stayed 2 nights in Sep 2024

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion muy buena, muy atentos y amables.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rositsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Suites Cielo y Mar was wonderful! We were on the 4th floor in a great huge apartment, with a sea view, a beautiful flower on the shelf and a large balcony and 2 bathrooms! Nevertheless there was a shortage of the staff in the moment of our stay, our room was cleaned every day. In addition, we were able to enjoy the top roof pool and to use the parking inside of the yard. Moreover, there is a really nice chill area just next to the cafeteria where every morning we were enjoying the breakfast which is not very rich, but you are not charged about it and there are fresh fruits, tea, coffee, bread cheese butter, toaster and so on.Something that I really enjoy is that the owners take an eye for almost every single detail, the plates in the cafeteria are from metal, but are very nice. You have also the possibility to take rent a bike from the place. Just in front of the Cielo y Mar is the main street,but you are in quite area. If you continue to the right you can reach the city center in 15-20 mins. walk. As a conclusion, we do recommend this place and encourage the owners to continue doing their job, because from our perspective this is the sustainable way of doing a good business at a competitive price! Best regarda Georgi and Rusalina.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
We loved our brief, but very comfortable stay at Suites Cielo y Mar. It was so clean and the staff was very friendly. I wish we could have stayed longer. I would be happy to return!
Stayed 1 night in Feb 2024

10/10 Excellent

Won hyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was exceptional for what you are getting. It is better exploring the area in play del Carmen and this place has made it easier with the location.
Stayed 3 nights in Feb 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff and the amenities are excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I have stayed a few times over the past few years. Very clean and nice. Staff is great. We will continue to return.
Stayed 4 nights in Nov 2023

10/10 Excellent

Igor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive but very nice hotel in a quiet location near Quinta Avenida which is going to tourist zone with a plenty of cafes, bars, restaurants, shops and boutiques. About 6-8 minutes of walking to the closest beach Playa 88, which is very good as well. Quinta Avenida is not in a perfect condition in this location, not so clean and not well-maintained, but quiet and safe; you can see many tourists walking, jogging or riding bicycles. Hotel stuff is very friendly and helpful, most of them can speak English. Room cleaning has been performed daily with all possible perfection. Hall room at the 1st floor is used for breakfasts and parties. Breakfasts usually include a yogurt with granola, cheese, butter, jam, bread, fresh juice and mix of fruit pieces like papaya, pineapple, melon and watermelon. Unfortunately, no any eggs, scrambled or boiled. However, we were buying eggs in a closest store and scrambling them using a microwave in our room (but if you want to repeat this experience, please find and review appropriate instructions on Youtube before you do that! :-)) Overall, we have very good impression about the hotel, and highly recommend it to anyone who is looking for budget but nice place to stay, without expensive all-inclusive benefits.

10/10 Excellent

Alondra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They upgraded up to a better room at no cost. The suite they gave us had a double bathroom which came in handy after the beach. The hotel is a bit far from the food areas, but overall it’s a good location especially for the price. The staff is very friendly and were always so helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

ALMA D QUINTERO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista es hermosa y llegas caminando a la playa, disfrutamos mucho los desayunos ligeros y la amabilidad de el personal.
Stayed 4 nights in Apr 2023

2/10 Terrible

Carlos, Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't use this place, dirty and bad service. Beds are broken and old. Find another place.
Stayed 1 night in Mar 2023

10/10 Excellent

Dayle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the yard and roof top pool. We felt at home. A few mnutes walk to all our favorite beaches. A walk down 5th Ave gave us our exercise. We met guests from various parts of Europe and a few from North America. I would recommend a stay and will come back again.
Stayed 27 nights in Feb 2023

10/10 Excellent

Ricardo

Stayed 2 nights in Feb 2023