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The Carmen Hotel - Ocean Front

4.5 star property

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Exterior
Outdoor pool, pool umbrellas
Front of property – evening/night
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Calle 12
    ‪3 min walk‬
  • Central Square
    ‪5 min walk‬
  • 3D Museum of Wonders
    ‪6 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪11 min walk‬

Room options

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout curtains

Owner´s Suite

  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout curtains

Sunrise Suite

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout curtains

Grand Ocean Suite

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout curtains

Captain's Suite

  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the shopping around The Carmen Hotel - Ocean Front. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the pool and the proximity to shopping
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

Deck 5 – On-site rooftop bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 357 out of 689 reviews
Rating 8 - Good. 165 out of 689 reviews
Rating 6 - Okay. 70 out of 689 reviews
Rating 4 - Poor. 42 out of 689 reviews
Rating 2 - Terrible. 55 out of 689 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Waqar

Travelled with partner
Nice
Stayed 3 nights in Oct 2024

10/10 Excellent

Christian

Stayed 3 nights in Oct 2024

2/10 Terrible

Jessica Kacey

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms rude staff money hungry for tips dirty pool ruined my new swim suit
Stayed 4 nights in Oct 2024

10/10 Excellent

IGNAT SERGEEVICH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Loud During the night, busy streets
Stayed 5 nights in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great
Stayed 5 nights in Oct 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Dr. Luis

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, closed to ADO bus stations, and it's on the beach. The facilities need an urgent upgrade,, particularly the pool. OCT2024
Stayed 7 nights in Oct 2024

10/10 Excellent

Manuel Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice access to the beach and nice view from the room. Did not get a sheet change during all stay, how i know? there were 3 little blood stain on the beeding that stayed there during our whole stay. Other than that, would recommend and visit again if i ever go to PdC.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aaron

Stayed 4 nights in Sep 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and the location a lot. I’d like a hot tub but the pool is cool on the roof. And the views from up there are great!
Stayed 5 nights in Oct 2024

6/10 Okay

Daisy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was at 3pm so we arrived at 2:45 the front desk lady didn’t show up until 3:20pm and when she finally showed up ot seemed as though we were an inconvenience to her and she never greeted us, never made us feel welcomed that day or any of the days we stayed at your hotel. We found out about the restaurant and rooftop pool when we were walking on the beach and they invited us in, we told them we were already guests but didn’t know those were available to us. I probably wouldn’t recommend this hotel just because of your front desk rep. The cleaning ladies were much more friendlier than her!
Stayed 4 nights in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 7 nights in Sep 2024

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Hilario

Liked: Cleanliness, staff & service
Great location
Stayed 4 nights in Sep 2024

10/10 Excellent

Manish, Bellaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay at this hotel. The staff is great - both Lupeta and Joceline at the reception were a great help throughout the stay. The free breakfast is generous, location is perfect right at the ocean. Rooms are very clean and comfortable.
Stayed 4 nights in Sep 2024

10/10 Excellent

Frode

Liked: Amenities
Ok
Stayed 1 night in Sep 2024

10/10 Excellent

Jesus

Stayed 4 nights in Sep 2024

10/10 Excellent

BatEl, Scarborough

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.
Stayed 3 nights in Sep 2024

2/10 Terrible

Hichem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not believe anything written by people who are paid to post positive comments. This is a trash can, not a hotel. Avoid it at all costs. It’s very dirty, run down, bed full of hair, dirty toilet without a door, along with a disgusting smell in the room, etc. No positive points. I give 0 stars. Do not let the pictures on their site or social media fool you: it’s false advertising. AVOID!!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Pedro, Imperial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Juanita

Stayed 3 nights in Aug 2024

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but theres no parking. Rooms are lovely and beach view is top tier.
Stayed 1 night in Aug 2024

10/10 Excellent

Poliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Easy to check in, right in the middle of the city and the beach. Amazing view from the rooftop and very spacious room. Excellent for the price point
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach view and clean
Stayed 6 nights in Aug 2024