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The Fives Beach Hotel & Residences - All Inclusive

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Fives Beach Hotel & Residences - All Inclusive

7 outdoor pools, pool umbrellas, pool loungers
Kayaking
10 restaurants, breakfast, lunch, dinner served; seafood
1 bedroom, premium bedding, pillow-top beds, free minibar items
Balcony

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Pool
  • Room service
  • Parking available

Explore the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    9 min walk
  • Gran Coyote Golf
    4 min drive
  • Punta Esmeralda Beach
    16 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    16 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillow-top beds, free minibar items

One Bedroom Penthouse Suite

  • 104 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Two Bedroom Penthouse Suite

  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, free minibar items

Deluxe Room

  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area | LCD TV, DVD player, iPod dock

One Bedroom Swim Up Suite

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Penthouse Suite

  • 200 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

One Bedroom Suite

  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Suite

  • 144 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Two Bedroom Suite

  • 107 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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Exterior

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About this property

The Fives Beach Hotel & Residences - All Inclusive

Luxury property on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
The Fives Beach Hotel & Residences - All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include a shower, dressing gowns, designer toiletries and complimentary toiletries.

LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of The Fives Beach Hotel & Residences - All Inclusive's great beach location. During your stay, you're just a quick walk from Playa Xcalacoco. Features include free WiFi in public areas, plus 7 outdoor pools and 10 restaurants.
  • Free Wi-Fi in some public areas
  • For dining with ocean views, stop by SEA OLIVE, one of the property's 10 restaurants and 7 bars/lounges
  • Valet parking and self-parking available for a fee
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, massages or body treatments at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the beach and the helpful staff
  • Just a 4-minute drive from Gran Coyote Golf and 6 minutes from El Camaleón Mayakoba Golf Course
  • Shopping centre shuttle service available for a fee
The Fives Beach Hotel & Residences - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with umbrellas, sunloungers, and beach club on site (surcharge). At The Fives Beach Hotel & Residences - All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

SEA OLIVE – Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
FLAVOURS – This family restaurant serves breakfast and dinner. Open daily.
AREZZO – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Oriola Beach Club Grill – This beachfront restaurant only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 3 poolside bars
  • 7 bars/lounges
  • Snack bar/deli

Restaurants on site

  • AREZZO
  • FLAVOURS
  • Oriola Beach Club Grill
  • Pisco Nikkei & Raw Bar
  • SEA OLIVE

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Fives Beach Hotel & Residences - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

The Fives Beach Hotel & Residences - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 534 out of 1042 reviews" "
Rating 8 - Good. 234 out of 1042 reviews" "
Rating 6 - Okay. 117 out of 1042 reviews" "
Rating 4 - Poor. 79 out of 1042 reviews" "
Rating 2 - Terrible. 78 out of 1042 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

8/10 Good

Richard

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Justin, Downers Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fives sincerely exceeded my expectations and those of my family. Traveling with a family of 6 (4 teenage boys) makes for some challenging room options. The suite we got at The Fives was perfect. One entry way for everyone, but separate rooms for my wife & I and the boys. Just the right amount of privacy without needing to get fully separated rooms. The whole suite was clean and spacious, with multiple balconies and a killer view of one of the pools. The staff was probably the star of the show. Everyone, and I mean, every single person's path we crossed was polite, attentive and genuinely seemed to care about our well-being. I can only surmise this is a positive work environment. It certainly reflected in how they treated the guests from my experience. Honestly, I felt the need to sing The Fives' praises because we had an outstanding experience. I typically walk away from a trip reflecting on what to do different for next time. I wouldn't change a thing, and this hotel is the reason!
Stayed 7 nights in Jul 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

H

Travelled with family
A/C temperature was too low and uncontrollable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the staff was very friendly and hardworking. There were many food options, and easy access to the pools & beach. We had a great time at this resort and will return again.
Stayed 5 nights in Aug 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in building 8 and had short walk to nearby restaurant, Lizzards, and was less than 3 minute walk to plaza where the shops, spa, and other dining options were. Walk to beach was longer, probably 7-8 minutes, so getting a shuttle ride was best. Shuttles were supposed to be on a 10 minute rotation but a lot of times the carts were full and we ended up having to walk anyways. Food options were good but it is important to be an epic/vip member to be able to make reservations. If you don’t make reservations you should arrive at the restaurant you want to eat at by 5:30 pm. Showing up between 6-8 would result in hour plus wait times. Overall, the resort was beautiful, staff were wonderful and helpful, beach was gorgeous. We had a wonderful time and would do it again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Maria Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was with my teenager kids and we saved to make this happen in a nice hotel as this one, the only thing that was a disappointment was the restaurants, every restaurant we went to had a 2-3 hour wait, they do not do reservations so if we wanted to eat there we had to give our name for the waitlist, get a pager and had to wait 2-3 hrs within the area. We could not go anywhere else as the pager would only work close to the restaurant. My Kids and I love food and we were looking forward to trying all of the restaurants as they were highly recommended but the wait time to eat there was ridiculous, a few people were mad at the host and walked away. I would not expect to stay in such high quality and expensive hotel and have this ridiculous issue. We have stayed in 4 other hotels in Cancun before and never had this issue w/restaurants.
Stayed 6 nights in Jul 2024

6/10 Okay

Dewayne

Travelled with family
Disliked: Cleanliness
The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
Stayed 6 nights in Jul 2024

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation stay
Stayed 4 nights in Jul 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 4 nights in May 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fives did not disappoint, we were delighted everyday! Celebrated my daughter graduating from college as a family and it was perfect!
Stayed 6 nights in Jul 2024

10/10 Excellent

Sharlyn

Stayed 5 nights in Jul 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giving the resort a 5 because of its rating based on being a 4.5 star hotel! The food choices were AWESOME! There were maybe a few items I didn’t LOVE, but overall I loved most of the food. There’s tons of food options (they make fresh tacos and pizza right in front of you by the pool as well) and the resturaunts and the service and staff are excellent which made our stay the best and the drinks were good as well! What influences my rating most is how much there is to do! The hotel always has events and fun things planned so you never get bored (silent disco, pool foam parties, big fiesta brunches, casino nights etc) and it’s super lively day and night and family friendly. We went as a childless young couple and still had an amazing time. The negatives: the beach isn’t the BEST beach, they did an amazing job cleaning up the seaweed during seaweed season and the water was gorgeous, but it’s not the best beach in my opinion but the infinity pool overlooking it made up for that. The resturaunts sometimes had long wait times but at an all inclusive, makes sense. Overall, we will be returning to the fives!
Stayed 5 nights in Jul 2024

6/10 Okay

Rosa Elena

Stayed 9 nights in Jul 2024

8/10 Good

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach and pools, the restaurants were excellent, service outstanding
Stayed 6 nights in Jul 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves emensly!
Stayed 4 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was absolutely a great place to stay. A little beat up by the hurricane, but staff did an amazing job to get everything working as soon as possible. Very accommodating.
Stayed 1 night in Jul 2024

2/10 Terrible

Anthony

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities are not great. The food options were limited and not good quality. Also, you have no idea what's open and when. We didn't know when some restaurants would be closed on what days. They don't give you any pertinent information. Mexican restaurant was the worst, go figure. The place didn't feel like authentic Mexico. Only one night there was a mariachi band. Otherwise there was some lounge singers playing bad songs. The alcohol brands were limited and not good. The beer was crap. No modelo or anything decent. Room service took forever and would be cold when you get it. I don't recommend this place. There's probably much better places for less.
Stayed 7 nights in Jun 2024

8/10 Good

Marianella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Jenner

Stayed 3 nights in Jun 2024