See all properties

The Royal Haciendas All Inclusive

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for The Royal Haciendas All Inclusive

Exterior
Aerial view
6 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Gran Coyote Golf
    ‪8 min drive‬
  • Playa del Carmen Main Beach
    ‪13 min drive‬
  • Punta Esmeralda Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4537)
The price is €623
for 1 room
includes taxes & fees
15 Apr - 16 Apr
Occidental at Xcaret Destination - All Inclusive

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with body treatments, massages or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 13 minutes by car from Quinta Avenida and 13 minutes from Playa del Carmen Main Beach
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Stereo
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.81 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1112 out of 1886 reviews
Rating 8 - Good. 444 out of 1886 reviews
Rating 6 - Okay. 197 out of 1886 reviews
Rating 4 - Poor. 74 out of 1886 reviews
Rating 2 - Terrible. 59 out of 1886 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Aun

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a decent experience staying at the Royal Haciendas. The food is good especially the Asian fusion restaurant. But be aware it is really hard to get a table there as it is always fully booked. The beach is non existent don’t come here if you planning to spend time on the beach. A big portion of the beach has been claimed by the ocean and the resort has been left with a little to almost no beach. That small beach area is not maintained at all.
Stayed 7 nights in Dec 2024

6/10 Okay

Arunmozhi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Thebfacilities are clean. The room for a family of 4 with 2 murphy beds were good spacous and clean. Access to beach is good. 2 large swimup bar pools and 2 large lap pools were very clean and pleassnt
Stayed 6 nights in Dec 2024

8/10 Good

Jose m

Travelled with family
Liked: Cleanliness, staff & service
The beach has severe erosion. The food was ok. It’s a nice place but don’t spend a lot of money for it
Stayed 5 nights in Dec 2024

10/10 Excellent

Benoit

Stayed 4 nights in Oct 2024

6/10 Okay

Jesus Antonio Castro

Travelled with family
Disliked: Amenities
Property was good, but the breakfast and lunch in and dinner needs lots of help. They do not keep up with the food. Lots of empty empty. The place can be a 5 stars if they do something with the buffets. A lot of comments with the food. Do not recommend anyone to this place And the timeshares ( smith ). They almost grab you by the throat if you say no. Smith was very very pushy
Stayed 5 nights in Dec 2024

2/10 Terrible

Darlyng A

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
If you’re coming to Cancun to spend time on the beach, this is not the resort for you. The beach here is non-existent. It’s filled with tree branches, trunks, and lots of rocks, making it unsafe to enter the water. Specially with kids. Additionally, the service around the pools was disappointing. Many of the waiters were rude and seemed overwhelmed. For example, I asked for pizza for my kids, and the waiters would respond rudely, saying they’d get it but that it would take a long time because they had to walk across the resort. While I understand their workload, the tone and attitude were unnecessary. Be cautious when booking, as we were charged an additional $700 upon arrival. Apparently, Expedia had incorrectly listed my teenager as being 12 years old or under, even though the correct age was reflected on the flight tickets. The resort refused to help and insisted on the additional charge. The food and drinks were also underwhelming compared to other all-inclusive resorts I’ve visited. One night, after returning late from Xcaret, we tried ordering room service. We started calling at 10 p.m. to place an order before the menu changed at 10:30. Despite multiple attempts and even asking the receptionist for help, no one answered, and we ended up going to bed hungry.In summary, between the non-existent beach, poor service, extra charges, and mediocre food, I cannot recommend this resort. There are far better options in Cancun.
Stayed 7 nights in Dec 2024

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Jackson, Torrington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for Families. Rooms were very clean and the staff was awesome! We felt very safe at this Resort!
Stayed 7 nights in Dec 2024

6/10 Okay

Sali

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Linda Anne, Sea Bright

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is under rated. For us this resort is a 10 ! We have been traveling to Cancun since 1990! This resort experience was the very best. The food is outstanding and the property is impeccable. They were booked and it did not feel crowded. The staff was so kind especially Rapheal who was our concierge! I had a heart attack the last day of our visit and the staff was phenomenal We can not thank them enough!

10/10 Excellent

ALMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 4 nights in Dec 2024

10/10 Excellent

Carla Marriott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! Well Kept. Nice pools. Ok snorkeling. Poor beach due to erosion
Stayed 4 nights in Dec 2024

10/10 Excellent

Liudmila, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2024

10/10 Excellent

Deepak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 5 nights in Dec 2024

8/10 Good

Rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room services 24*7 and nicely maintained property- rooms, pools and overall resort is very clean. Restaurants in the resort are excellent in terms of service, menu and ambience Few things that didnt go well are 1. Delivery for room services takes over an hour 2. Lot of debris on the beach due to the recent storm 3. Limited cocktail options although you pay for all inclusive
Stayed 3 nights in Dec 2024

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrific, property, staff and food. Would definitely stay here again.
Stayed 14 nights in Dec 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful
Very friendly staff, beautiful property, exceptional room service
Stayed 7 nights in Dec 2024

10/10 Excellent

ragavenderan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, Food was good. Lot of options. Great service and very clean amenities. All great! Only thing is the meeting they invited for 90 minutes for some presentation and extended it by 1 hour which made us to cancel other appointments and had cascading effects.
Stayed 5 nights in Dec 2024

8/10 Good

Serhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and courteous. Property is clean. Beverages were not good. For smokers, smoking areas are very limited and small. Brekfast was average. Lunch and dinner in general was good and delicious. There is no outdoor bar after 6 pm.
Stayed 8 nights in Dec 2024

10/10 Excellent

Velmani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my family and we had lots of fun and it’s a wonderful place to send quality time. We love the service and food.
Stayed 5 nights in Dec 2024

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscaping is lovely and the grounds are very clean and well kept. The pools are great, it was nice that they raised the water temperature for the last couple of days. It was nice to have the paths to stroll in the evenings. We enjoyed our meals, mostly at the Papala del Sol. Cornelio provided exceptional service, as did Luis. And Emiliano was always so cheerful. We did manage to get reservations at Los Murales and it was also very good, great service by Leonel, as well as the Hibachi restaurant. We really enjoyed the music and entertainers at the various restaurants. Our room was very comfortable and well kept by Adriana. The only annoyance was the clanging sound of the dive boat oxygen tanks being loaded when the went out in the early mornings. This didn't happen every day, thankfully. Edin at the front desk was very friendly and helpful. He is extremely efficient and professional. Thank you Edin, hope to see you again soon! Angelina, the supervisor at Palapas kept a close eye on the operations and Luisa was a great hostess. We went to Aquasizes led by Miguel and BJ, they are so energetic it is impossible to keep up but we enjoyed trying! Very humourous. The only issue we had was an interaction at the Luna Grill. Server Samuel was rude and condescending. Details are shared elsewhere. Elsie at the beverage bar at Papala made excellent healthy drinks and always had a smile. Overall, we had a great vacation and hope to return soon.
Stayed 7 nights in Dec 2024

8/10 Good

Jeremy Thane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Michael, Oromocto

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024