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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
6 outdoor pools, pool umbrellas, pool loungers
Aerial view
Beach/ocean view
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Punta Esmeralda Beach
    ‪13 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3954)
The price is €514
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Occidental at Xcaret Destination - All Inclusive

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with massages, body wraps or body treatments at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 13 minutes by car from Quinta Avenida and 13 minutes from Playa del Carmen Main Beach
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 996 out of 1691 reviews
Rating 8 - Good. 397 out of 1691 reviews
Rating 6 - Okay. 181 out of 1691 reviews
Rating 4 - Poor. 65 out of 1691 reviews
Rating 2 - Terrible. 52 out of 1691 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great very clean and friendly staff. The only negative was the beach it was not clear beach like on the pictures. My kids were looking forward to being in the beach but it was full of what looked like wood or tree roots. This was a big let down for us.
Stayed 6 nights in Nov 2024

10/10 Excellent

Aaron Edison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manuel at the pool bar was awesome. The beach has been destroyed by hurricanes. They are working to restore it but not much of a beach to walk or sit on.
Stayed 14 nights in Nov 2024

4/10 Poor

Ashley

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The pictures are misleading when it comes to the beach. There is hardly and beach and the beach they had is terrible. Bring water shoes because you are going over rocks and mud just to get into the water. The dinner options are limited. If you are not a member it is hard to get reservations in the restaurants. To me it seemed like unless you were a member, staff was not very friendly and would go to members to help first before coming to me and my family.
Stayed 4 nights in Nov 2024

10/10 Excellent

Susan Kay

Travelled with family
Every staff member we encountered were friendly and helpful.
Stayed 7 nights in Nov 2024

10/10 Excellent

Norma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort with lovely one bedroom suites. Nice pools and hot tubs and great food and beverage service poolside. Would like to see more entertainment in the evenings and more poolside activities.
Stayed 10 nights in Nov 2024

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited shortly after a hurricane and the beach was closed the week we were present. We had been here before and the beach was nice and close and well maintained. This time most of the beach was washed away. Still a great visit the beach was the only down side.
Stayed 6 nights in Nov 2024

8/10 Good

Anibal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Time Share property, I would've preferred disclosure on that, not a big fan of time shares.
Stayed 4 nights in Nov 2024

10/10 Excellent

Noe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 5 nights in Nov 2024

8/10 Good

Jennifer Lisa

Travelled with family and small children
Super clean, very well maintained, excellent staff, great food. Pools are great. Beach is in rough shape but it’s being addressed. Rooms have lots of space
Stayed 5 nights in Nov 2024

8/10 Good

michael, woohaven

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked... Nice place for a visit, it was off season so it was not crowded. Clean and safe.... swimming pools and other areas. Didnt like.... many hotels in this area dont have good beaches, murky watter and stones.... this one was not an exception.... they try to fix it but you cant fight nature. my kids had to stay in swimming pools only.
Stayed 6 nights in Sep 2024

10/10 Excellent

Stephanie

Stayed 4 nights in Oct 2024

10/10 Excellent

Kristen

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the Royal Haciendas was outstanding. We travelled as a group of 12, including 4 children under six. My family got a free upgrade to a suite so we could be in close proximity to the rest of our group. The room was awesome with a kitchenette and Murphy beds for the kids. This was a great upgrade for us and one that I didn’t think I needed, but was so helpful for the week. The food was also excellent. The main buffet was “ok” for breakfast, but I really enjoyed their omelette and pancake stations and fresh juice bar. The dinners, however, were superb. The main buffet has different themes every night for dinner. Our personal favourite was Asian night. The two à la carte restaurants were also excellent although we had to do some finagling to get reservations. The pools were great and well-maintained and the grounds were immaculate. Very small complaint about the unsightly construction occurring directly behind the resort. There were some half finished walls and buildings that backed directly onto some of the rooms. Also six of our party members placed in rooms that backed onto a parking lot so they could hear trucks backing up quite often early in the morning. These were very minor complaints though compared to the overall quality and satisfaction of our stay. The value for money was extremely good. I would recommend the resort to my friends and family!
Stayed 7 nights in Nov 2024

10/10 Excellent

Loraine, Carson

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the property is great, it was my second year in a row staying here and I’d definitely go back.
Stayed 7 nights in Oct 2024

10/10 Excellent

Danika Vilene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay with our toddler. We didn’t make any reservations for dining but enjoyed the buffet and poolside options. The main dining area is right on the ocean. It is so clean! Staff are always around cleaning everything—even the fountains. Staff were also so friendly. We appreciated every waiter and especially Mario. Rosy at the front desk helped us with extended late check out so our toddler could nap while we waited for our shuttle to a late flight. It’s great to have so many pools so you can have just the right poolside experience to suit your tastes. The beach is smaller than pictures due to erosion, and may no longer be suitable for swimming. There was lots of debris due to recent storms. Many sloped walkways and elevators make getting around with a stroller easy. The resort is one of many in a secure compound. Chicken fingers were weirdly good. Overall it’s a smaller resort than we’ve previously experienced, but this was great for us…no trekking across huge properties to eat.
Stayed 5 nights in Nov 2024

8/10 Good

Dinorah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and beautiful property.
Stayed 6 nights in Nov 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was amazing from the front desk to all other staff members
Stayed 6 nights in Oct 2024

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT STAY
Stayed 5 nights in Oct 2024

6/10 Okay

Boris

Travelled with family
Liked: Cleanliness, staff & service
As of 11/2024, the beach was severely eroded from hurricane Helene making it inaccessible / red flagged with only a few rows of chairs available for the beach so all you can do is swim in the pool.
Stayed 5 nights in Nov 2024

8/10 Good

Julie Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was not in good condition but the resort was nice. Don’t come here if it’s a beautiful beach you’re looking for.
Stayed 6 nights in Nov 2024

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Kaitlyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had nothing but a fantastic time here! From Alex at check in to Juan and Hector at the restaurants. Octivas was a fantastic concierge as well. The resort was extremely clean and very family friendly. We came with two little and they enjoyed the amenities of the kids club and the kids pool. We will absolutely be back and let everyone know of this gem of a resort so they can have a wonderful experience as well!
Stayed 6 nights in Nov 2024

8/10 Good

Beatriz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. I loved the green areas. Very clean, the staff was súper friendly the rest was very quiet. We did have a great time as a family vocation if you are looking for a relaxing place this is your resort if you are looking for fun and some entertainment not here .overall the vacation was good I will have to mentioned 2 things that I was very disappointed. Since you are not a member you have a lot of things that you don’t get and they know because your bracelet has a different color. Like some beers and drinks. Also in the room you are not allowed to get more than 2 basic beers and soda in your fridge. The other thing is I will prefer a little more music and entertainments around the pools all day. The most that they do is morning exercises and volleyball in another pool. I think they should have at least the music on all day. The beach no good at all. Very dirty and poor maintenance.
Stayed 6 nights in Oct 2024

8/10 Good

Jodi Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2024