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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Individually decorated, individually furnished, desk, iron/ironing board
Reception
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Gym
    Gym
  • Bar
    Bar
  • Parking available
    Parking available
  • Laundry
    Laundry

Explore the area

Map
Millbay Road, Plymouth, England, PL1 3LD
  • Plymouth Pavilions
    3 min walk
  • Theatre Royal, Plymouth
    5 min walk
  • Hoe Park
    7 min walk
  • Plymouth (PLH-Plymouth City)
    17 min drive
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

  • 36 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking (Small Room)

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking (Small Room)

  • Sleeps 1
  • 1 Single Bed

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About this property

New Continental Hotel, Sure Hotel Collection by Best Western

Hotel with a fitness centre, near National Marine Aquarium
An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with a hairdryer and an iron/ironing board. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with digital channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the breakfast at New Continental Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Plymouth Pavilions. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy British cuisine while dining at Steve's Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 3-minute drive from National Marine Aquarium and 12 minutes from Dartmoor National Park
New Continental Hotel, Sure Hotel Collection by Best Western offers its guests a kids' pool, an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3025 square feet (281 square metres) and includes conference space. The business-friendly New Continental Hotel, Sure Hotel Collection by Best Western also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Plymouth hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
Steve's Brasserie – This restaurant specialises in British cuisine and only serves dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Steve's Brasserie

Family friendly

  • Children's pool
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 1886
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 per person
  • Self-parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests with mobility issues should contact this property in advance.

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 418 out of 912 reviews" "
Rating 8 - Good. 321 out of 912 reviews" "
Rating 6 - Okay. 112 out of 912 reviews" "
Rating 4 - Poor. 44 out of 912 reviews" "
Rating 2 - Terrible. 17 out of 912 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location,great leisure facilities, wonderful breakfast served in the morning,family room was spacious and comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning again
Had a three night break on my own. To chill out as l am a carer. So enjoying some chill out time. The day before l was due to go l had a phone call from the hotel. The lift was out of action and l was booked in on the 5 th floor. I had asked for a walk in shower not in a bath. She was concerned about the stairs. There was no way l could go up all those stairs. So they moved me down to the first floor just in case. Lucky the lift was fixed. They left me on the 1st floor. The floor was absolutely lovely. Very comfortable. Not far to walk to the city centre and the hoe. I like it so much l am going back again on 31st October for two night as a Birthday treat. This will be my top choice of places to stay. Would recommend it .
Stayed 3 nights in Aug 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Conveniently located for town, Barbican, Hoe and theatre.
Stayed 2 nights in Aug 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family, or accessible room was very large and clean. Good location but outward facing rooms very noisy due to single pained glass and a lot of evening events nearby. Ev charging points. Dated in appearance. Nice breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, comfortable and spacious, the food was good in Steve's Brasserie, the breakfast excellent, all staff were very pleasant, and the whole experience represented very good value for money. Geoff and Jenny Mason - Tamworth, Staffs
Stayed 3 nights in Jul 2024

10/10 Excellent

Bart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was very clean,the staff are very friendly. Unfortunatelly the tv didnt work,and there was very low waterpressure in the shower,cannot plug the tub so theres no chance to take a bath,the key card didnt work many times.
Stayed 3 nights in Jul 2024

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

trinity

Stayed 1 night in Jul 2024

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Nicolle

Stayed 1 night in Jul 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday theatre trip
Stayed in a cosy twin room with my sister to attend the nearby theatre royal as part of a birthday celebration, nice clean and comfortable room, staff all helpful and friendly had a lovely meal in the restaurant, breakfast was delicious and the pool is really nice too, would definitely recommend
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night trip
Lovely 3 night break
Stayed 3 nights in Jul 2024

6/10 Okay

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good: Location - close to city centre. Staff were very attentive. Food was excellent. Bad: Noise - old building, so lots of creaking floors especially in the room above ours, where they seemed to walk about all night every night. Old sash windows which didn’t close properly (no double glazing at all, which would help) so all traffic noise was very loud, leading to poor sleep. Bath/shower: jacuzzi bath, which sent lots of dirt into the water on certain settings. Shower is handheld on top of taps - no wall mounting or shower curtain, so difficult to use without soaking bathroom.
Stayed 5 nights in Jul 2024

4/10 Poor

Jeff

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Plymouth not good
Beautiful building and central Location, But the Hotel is so dated. Low water pressure , drinking water at breakfast tasted of lime even the tea was awful - sorry hotel for bad review but I’m just being honest
Stayed 1 night in Jul 2024

10/10 Excellent

Elaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Ed

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Rough sleep
There was no VIP benefits here, the noise in the hallway kept waking me up, and then at 6am what sounds like scratching from the room above woke me up again. I was extremely tired. Room and bathroom were clean and staff friendly.
Stayed 1 night in Jul 2024

10/10 Excellent

Mona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near shopping centre and seaside. All of staff were very helpful and friendly. Highly recommended.
Stayed 3 nights in Jul 2024

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with everything, great value for money, friendly staff and great location.
Stayed 1 night in Jun 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Dimcho

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I
Stayed 3 nights in Jun 2024

8/10 Good

Fotinos

Liked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing xx
Absolutely amazing service, the room was spotless and spacious.... amazing service and i eill say its in a great location xxx
Stayed 1 night in Jun 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024