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Mercure Hunter Valley Gardens

4.5 star property

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Photo gallery for Mercure Hunter Valley Gardens

Exterior
Terrace/patio
View from property
Fireplace
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • Gym
  • Spa
  • Room service

Explore the area

Map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320
  • Hunter Valley Gardens
    ‪1 min walk‬
  • Tempus Two Winery
    ‪4 min walk‬
  • Roche Estate
    ‪5 min walk‬
  • Cessnock, NSW (CES)
    ‪5 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Superior Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Studio, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds

Studio, 2 Double Beds | Premium bedding, minibar, desk, laptop workspace

Studio, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Mercure Hunter Valley Gardens

Winery motel connected to a shopping centre in Pokolbin with a winery
This smoke-free motel features an attached winery, a full-service spa and an outdoor pool. Free wired Internet in public areas and free self parking are also provided. Other amenities include a restaurant, a 24-hour health club and a bar/lounge. Housekeeping is available on request.
Mercure Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and free newspapers. Beds feature premium bedding. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Pokolbin motel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a 24-hour health club are featured at the motel. An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Mercure Hunter Valley Gardens. During your stay, you'll be connected to a shopping centre and just a quick walk from Hunter Valley Gardens. You'll find features such as free self-parking and free wired Internet, plus a full-service spa.
  • Free wired Internet
  • Free self-parking
  • Enjoy garden views while dining at Elements Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, body scrubs or manicures and pedicures at Heavenly Hunter
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Steps from Hunter Valley Gardens and 4 minutes on foot from Tempus Two Winery
  • Airport shuttle service available for a fee
A winery is on site. Mercure Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Wired Internet is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a 24-hour health club, and a hot tub are also featured at the family-friendly Mercure Hunter Valley Gardens. Self parking is free.

This 4.5-star Pokolbin motel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Elements Restaurant – Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 35 to 35 for adults and AUD 14 to 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Helicopter/aeroplane tours
  • Library
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 52-cm TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 69.00
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cots (infant beds) are available for AUD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 35.00 to 35.00 for adults and AUD 14.00 to 14.00 for children
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens Pokolbin
Mercure Hunter Valley Gardens Motel Pokolbin

Mercure Hunter Valley Gardens Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 982 reviews
Rating 8 - Good. 344 out of 982 reviews
Rating 6 - Okay. 128 out of 982 reviews
Rating 4 - Poor. 44 out of 982 reviews
Rating 2 - Terrible. 24 out of 982 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation is so close to the Hunter Valley Gardens which ia super convenient. Very comfortable, perhaps a little dated
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Sep 2024

6/10 Okay

Dipen

Liked: Cleanliness
Disliked: Staff & service
Easy access to surrounding area. The staff wasn't very helpful.
Stayed 1 night in Nov 2024

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub. The service on the other hand is less than desirable. Our room was not made over a 2 day stay and the only thing reception said was "there was a lot of check-out this morning, and it must has been missed" They did offer to do it now but didn't really insist when I said it'll be fine. The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor. The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery. We can recommend the place but hopefully we get more professional staff during your stay.
Stayed 2 nights in Oct 2024

8/10 Good

Yousry

Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were spaces, clean and the location was good
Stayed 1 night in Oct 2024

10/10 Excellent

Jen

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent, this contributed to our trip and made all our worries go away.
Stayed 1 night in Oct 2024

2/10 Terrible

Susan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms not clean. Phone to reception does not work.
Stayed 1 night in Oct 2024

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for our needs. The staff were friendly especially Geoff the young barman, waiter and everything in between. He was always smiling and went out of his way to accommodate us. The Resturant was lovely and food delicious. Some evening entertainment like a musician and the candles lit in the library would showcase this hotel. Will definitely return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles H, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is the dirt in the spaces that you can’t see, behind the bed, years of dust ( somebody’s skin flakes, I assume 😳)
Stayed 1 night in Sep 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to wineries etc., was just what we wanted.
Stayed 4 nights in Sep 2024

2/10 Terrible

Nigel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place was nice but I had to check out and return home after just one night as my mother was rushed to hospital and is now in Woy Woy Rehabilitation Centre... I know you have rules regarding refunds and I didn't ask for a refund but the lady at desk made it clear I wasn't getting one. I was disappointed they couldn't at least have given a days refund or something. On that basis, I'll never go there again nor recommend it. Regards Nigel Davis 0433665501
Stayed 4 nights in Sep 2024

10/10 Excellent

mr james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room 402 bathroom ceiling very dirty. both shower heads badly need cleaning
Stayed 1 night in Aug 2024

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needed a room for the night for an event the following morning but we were pleasantly surprised. Games room (free) and swimming pool and the Bistro meant it was easy for the little one with us but it was in walking distance to the HV shops too. Great central location and facilities, friendly staff.
Stayed 1 night in Aug 2024

4/10 Poor

teleah

Travelled with partner
Disliked: Cleanliness
Got to our first room and the wall was covered in bugs, but luckily there is complementary bug spray with the room, which was no help. The aircon was also not working. We moved to another room, which had a large huntsman on the door, which understandably cannot be controlled, however when entering the room the walls were covered with mosquitoes and bugs and we were greeted with a spider in the bed. Really disappointed and ended up leaving for another hotel.
Stayed 1 night in Aug 2024

6/10 Okay

DENISH

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Things I liked: Quiet Parking availablity Close to hunter valley garden Spa & swimming pool Things I didn’t like: Rooms are outdated Cleanliness of room is okay ( pillows smelled weird, can see spider web on doors) Poor customer service ( kettle was missing in our room, called front office to get one , didn’t arrive in 1&1/2 hr) Hope this helps
Stayed 2 nights in Aug 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and handy to the area. Clean and nice bathroom.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
It's been pleasant to stay there
Stayed 1 night in Aug 2024

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere of the fire place. The friendly staff. Didnt like the stairs. Will ask for ground floor next time
Stayed 2 nights in Aug 2024

8/10 Good

Charlie

Stayed 3 nights in Apr 2024

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities
Loved the Library. And casual dining area. Room smelt abit musky and airconditioner batteries needed changing. Great location will be back
Stayed 1 night in Jul 2024

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jun 2024

10/10 Excellent

Aaron

Stayed 1 night in Jun 2024

8/10 Good

Jurek, WICKHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were having a celebratory dinner at a vinyard in the Hunter Valley. Mercure provided a perfect central location to stop. Beautiful surroundings, even if it was raining, covered walkways and an evening fire in a cosy lounge.
Stayed 1 night in Jun 2024