2/10 Hirveä
Lisa Marie
23.1.2025
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I stayed at this hotel from Nov 18-Dec 7, 2024, totaling over $2,500.
The facilities, property & my room were great.
However on Dec 7th I was contacted by the front desk in my room saying that I was there past check out time by 45 minutes and I needed to leave.
The front desk employee sounded annoyed on this call. Apparently she had been calling the room but I was sleeping & had not heard the ringing prior. I explained that I had a reservation for another three nights. She said she did not see it. I explained that I had booked it the day before & requested that she needed double check. After I hung up the phone, she continued to call back incessantly while I was trying to look up my reservation. I took the phone off the hook.
I found that I had accidentally not finalized the booking I had made the day prior. I immediately finalized the reservation & called the front desk to explain what had happened and apologize.
She said that it did not matter & that I would not be staying there anymore.
She proceeded to call me explitative names & then hung up on me.
About 15 minutes later I heard a knock at my door & a voice stating it was the local police. They said if I did not allow them entry to the room immediately they were going to take me to jail. I had minutes to pack all my things in the room or they would also take me to jail.
I was flabbergasted by this experience and would not recommend this hotel to anyone.
Lisa Marie
Yöpyi 2 yötä marraskuussa 2024