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SureStay Hotel by Best Western Portland City Center

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Portland City Center

In-room safe, iron/ironing board, rollaway beds, free WiFi
Coffee service
Reception
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi
Combined shower/bathtub, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2401 Sw 4th Ave, Portland, OR, 97201
  • Portland State University
    ‪5 min walk‬
  • Oregon Health and Science University
    ‪9 min walk‬
  • Oregon Zoo
    ‪6 min drive‬
  • Portland, OR (PDX-Portland Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

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About this property

SureStay Hotel by Best Western Portland City Center

Hotel with free breakfast, a short walk to Portland State University
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a front desk safe are on-site. Housekeeping is available on request.
SureStay Hotel by Best Western Portland City Center offers 40 air-conditioned accommodations with a safe and coffee/tea makers. Premium cable televisions are provided. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

This Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Portland City Center. During your stay, you're just a quick walk from Portland State University. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front desk safe, an ATM and a vending machine
  • Within a 10-minute walk of Portland State University and Oregon Health and Science University
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

SureStay Hotel by Best Western Portland City Center also features a vending machine, coffee/tea in common area, and a front desk safe. Self parking is free.

This Portland hotel is smoke free.

Guests are served a free continental breakfast.
SureStay Hotel by Best Western Portland City Center has a restaurant serving breakfast, lunch and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Travelodge City Center
Travelodge City Center Hotel
Travelodge City Center Hotel Portland
Travelodge Portland City Center
Portland Travel Lodge
Portland Travelodge
Travelodge Portland City Center Hotel Portland
Travelodge Portland City Center Hotel
Travelodge Wyndham Portland City Center Hotel
Travelodge Wyndham Portland City Center
Travelodge land City Center
Travelodge by Wyndham Portland City Center
SureStay Hotel by Best Western Portland City Center Hotel
SureStay Hotel by Best Western Portland City Center Portland

SureStay Hotel by Best Western Portland City Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 243 out of 866 reviews
Rating 8 - Good. 323 out of 866 reviews
Rating 6 - Okay. 175 out of 866 reviews
Rating 4 - Poor. 68 out of 866 reviews
Rating 2 - Terrible. 57 out of 866 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stacie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was stale smelling, bathroom was not clean. Hair in the tub and sink. The beds are atrocious, so uncomfortable, unable to get a good night sleep.
Stayed 2 nights in Jan 2025

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, property conditions & facilities
Exactly what you pay for. No more, no less. So not bad, but not stellar.
Stayed 4 nights in Dec 2024

10/10 Excellent

John, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price they are usually charging, it’s a great deal. Great location, great employees, surprisingly really quiet inside the rooms with moderately busy roads on all sides. Add Suki’s being downstairs downstairs with food, libations and tons of fun? One of my favorite spots to stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, minimal property. Front desk staff was efficient and kind, room was clean, bed and pillows were comfy. Google maps will not get you here efficiently, I felt like I was in a real life game of Mario Cart, finally took a wrong turn and ended up where I needed to be.
Stayed 1 night in Jan 2025

8/10 Good

Shane

Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Louis, Temeculaca

Stayed 2 nights in Dec 2024

10/10 Excellent

Shastena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Gail

I don’t wish to answer
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
There's no window seal. Motor travelling by is too loud in the middle of the night.
Stayed 1 night in Dec 2024

6/10 Okay

Jan and Troy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to hospitals and diwntown. The end room, which we had, you could hear the freeway early in the morning, we did ok but if you are noise sensitive, bring earplugs.
Stayed 1 night in Dec 2024

6/10 Okay

Traci

Comfortable enough and clean, loud at night tho
Good for the price, bed was moderately comfortable. My only issue was we were in a room directly over the bar and from 11pm - 2:30am there was loud music and lots of other noise. We had stayed here once before and didn't have that problem.
Stayed 3 nights in Dec 2024

8/10 Good

Tabby

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but close to where I needed to be
Stayed 1 night in Dec 2024

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Host was very helpful. We are both handicapped and he got us a menu and brought our food. So kind .
Stayed 1 night in Dec 2024

8/10 Good

Farnaz

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff and clean room!
Stayed 1 night in Nov 2024

8/10 Good

Terri

Travelled with partner
Liked: Cleanliness, staff & service
Staff was great but overall property was not great
Stayed 1 night in Sep 2024

10/10 Excellent

Shannon

Stayed 1 night in Sep 2024

6/10 Okay

Todd

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Sure Stay Best Western
Hotel is perfect for short stays. Close to the City center of Portland.
Stayed 4 nights in Nov 2024

6/10 Okay

LARRY

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here twice as had appts @ Casey Eye Institute so convenient location & dog friendly but property is in need of updating!
Stayed 1 night in Nov 2024

8/10 Good

Adriana

Liked: Amenities
It was ok
Stayed 1 night in Nov 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge for parking was excessive and not identified prior to booking.
Stayed 2 nights in Nov 2024

10/10 Excellent

BEN, NAPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the area. dinning and bar downstairs.
Stayed 3 nights in Nov 2024

6/10 Okay

IVAN

Staff was friendly and the electricity worked. The TV was good. The bed was okay as far as comfort goes however, the bathtub did not hold water, so my girlfriend couldn’t take a bath, the water pressure was good and we have plenty of hot wate... But the carpet was very old and would buckle up in areas when we first entered. There was a heavy smell of carpet shampoo.
Stayed 1 night in Nov 2024

8/10 Good

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities
While not super close to a lot of place's walking distance was a short drive or Lyft to the main areas we were wanting to explore. The continental breakfast was very standard but perfect for starting the day. Suki's the bar under the motel was perfect for ending a long day with a quick bite to eat.
Stayed 4 nights in Oct 2024