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SureStay Hotel by Best Western Portland City Center

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Portland City Center

In-room safe, iron/ironing board, rollaway beds, free WiFi
Combined shower/bathtub, hair dryer, towels
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi
Reception
Coffee service

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
2401 Sw 4th Ave, Portland, OR, 97201
  • Portland State University
    ‪5 min walk‬
  • Oregon Health and Science University
    ‪9 min walk‬
  • Keller Auditorium
    ‪11 min walk‬
  • Portland, OR (PDX-Portland Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Similar properties

Living area

University Place Hotel & Conference Center

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.0 out of 5, Very good, (1819)
The price is €103
for 1 room
includes taxes & fees
2 Mar - 3 Mar
University Place Hotel & Conference Center

About this property

SureStay Hotel by Best Western Portland City Center

Hotel with free breakfast, a short walk to Portland State University
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a front desk safe are on-site. Housekeeping is available on request.
SureStay Hotel by Best Western Portland City Center offers 40 air-conditioned accommodations with a safe and coffee/tea makers. Premium cable televisions are provided. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

This Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Portland City Center. During your stay, you're just a quick walk from Portland State University. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front desk safe, an ATM and a vending machine
  • Within a 10-minute walk of Portland State University and Oregon Health and Science University
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

SureStay Hotel by Best Western Portland City Center also features a vending machine, coffee/tea in common area, and a front desk safe. Self parking is free.

This Portland hotel is smoke free.

Guests are served a free continental breakfast.
SureStay Hotel by Best Western Portland City Center has a restaurant serving breakfast, lunch and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Travelodge City Center
Travelodge City Center Hotel
Travelodge City Center Hotel Portland
Travelodge Portland City Center
Portland Travel Lodge
Portland Travelodge
Travelodge Portland City Center Hotel Portland
Travelodge Portland City Center Hotel
Travelodge Wyndham Portland City Center Hotel
Travelodge Wyndham Portland City Center
Travelodge land City Center
Travelodge by Wyndham Portland City Center
SureStay Hotel by Best Western Portland City Center Hotel
SureStay Hotel by Best Western Portland City Center Portland

SureStay Hotel by Best Western Portland City Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 233 out of 849 reviews
Rating 8 - Good. 318 out of 849 reviews
Rating 6 - Okay. 174 out of 849 reviews
Rating 4 - Poor. 68 out of 849 reviews
Rating 2 - Terrible. 56 out of 849 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

LARRY

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here twice as had appts @ Casey Eye Institute so convenient location & dog friendly but property is in need of updating!
Stayed 1 night in Nov 2024

8/10 Good

Adriana

Liked: Amenities
It was ok
Stayed 1 night in Nov 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge for parking was excessive and not identified prior to booking.
Stayed 2 nights in Nov 2024

10/10 Excellent

BEN, NAPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the area. dinning and bar downstairs.
Stayed 3 nights in Nov 2024

6/10 Okay

IVAN

Staff was friendly and the electricity worked. The TV was good. The bed was okay as far as comfort goes however, the bathtub did not hold water, so my girlfriend couldn’t take a bath, the water pressure was good and we have plenty of hot wate... But the carpet was very old and would buckle up in areas when we first entered. There was a heavy smell of carpet shampoo.
Stayed 1 night in Nov 2024

8/10 Good

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities
While not super close to a lot of place's walking distance was a short drive or Lyft to the main areas we were wanting to explore. The continental breakfast was very standard but perfect for starting the day. Suki's the bar under the motel was perfect for ending a long day with a quick bite to eat.
Stayed 4 nights in Oct 2024

6/10 Okay

Franklin

Travelled with family
It’s a place to sleep, nothing special. The “restaurant “ is a 21 and over bar, not convenient for a family.
Stayed 2 nights in Oct 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite its proximity to where I was getting surgery, I can honestly say I’ll never be back here again. TV is the size of a phone when sitting on the bed, wall AC/Heat didn’t heat up, outlets are in metal conduit on walls instead of inside, all the furniture was damaged one way or another, and it legitimately felt like the toilet was going to fall out from under someone and through our floor to the first floor room. I’m very surprised Best Western allows their name to be on this place.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Very old building and outdated. Front desk guy was pretty short and rude. They take a photo copy of your ID & Credit card (together) & keep it in a little folder on top of the desk within reach of the front door. EXTREMELY UNSECURED. When we questioned this the guy was EXTREMELY rude about it. The room itself was “okay” definitely won’t be returning. The ice machine didn’t work. The vending machine was very dated and limited (didn’t even have water) . Parking was super limited. And was told it was first come first serve. Street parking is not free!
Stayed 2 nights in Oct 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfactory
It was clean. Some things were pretty worn. Not the worst place I’ve stayed. Definitely not enough parking. No where to park near the office so people got blocked in while others checked in. Couldn’t just checkout by phone so because of parking I had to lug my bags across one parking lot to the office then back across that and then down the hill to overflow parking.
Stayed 1 night in Oct 2024

10/10 Excellent

Laurie

Liked: Property conditions & facilities, room comfort
Comfortable, Friendly Budget Motel
This trip was an overnight stay to be close to the hospital OHSU for an early appointment next morning. It was perfect for that purpose. Comfortable bed, excellent service and decent coffee and continental breakfast. This is an older motel that has been nicely renovated but it does have that old building smell.
Stayed 1 night in Oct 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean and No Frills
I chose this Hotel because it checked all the boxes: good location, nice price, no pets, and breakfast. Here are my overall impressions: Location: If you are looking for a place to stay that is convenient to OHSU, this is probably your spot - unless you want breakfast. Price: This was a good price for a hotel with a continental breakfast. After experiencing the breakfast, I regretted choosing the hotel because I thought the price was too high. Cleanliness: This was a clean hotel. But don't expect room service to come check on your room for multiple day stays. They don't. Breakfast: They don't serve breakfast until 7:00 am. This is just really odd to me. I don't live in pacific time so 7:00 am is just super inconvenient. The selection was pretty minimal and not worth the extra money for the hotel.
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Run down rooms, no usb charging outlet, uncomfortable. The night staff were friendly.
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Small room not worth the pruce
The room was tiny and the price paid for the room wasn't worth it. A motel 6 room would have been better value.
Stayed 1 night in Oct 2024

10/10 Excellent

Ana

Stayed 2 nights in Sep 2024

2/10 Terrible

Leslie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Allison

Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean quiet stay. Staff was very friendly. Great food and drinks right below the hotel. Will stay there again.
Stayed 1 night in Oct 2024

6/10 Okay

Ashleigh

Liked: Staff & service
Decent budget motel. Area was kinda meh but easy to commute around (walk, public trans and highway). Noisy traffic during the day. The staff was super friendly and welcoming plus they offered a continental breakfast.
Stayed 1 night in Oct 2024

6/10 Okay

Kimberly

Stayed 1 night in Sep 2024

10/10 Excellent

tamara, Kelso

Liked: Cleanliness, staff & service, property conditions & facilities
I love the price! The hotel is very clean and well maintained. The beds are really comfortable. Staff is friendly and helpful. I would definitely recommend this motel.
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Kimberly

It was very pleasant
Stayed 1 night in Sep 2024

8/10 Good

Donnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was fine, the staff were very helpful and professional. However there are alot of homeless people who tend to wander onto the property. The staff does keep a close eye out for that and does a good job chasing them off. Overall i would stay here again in the future.
Stayed 3 nights in Sep 2024