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Hotel Universal

2.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Universal

Exterior
Exterior
Family Room | In-room safe, bed sheets, wheelchair access
Interior detail
View from property

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • Laundry
  • Air conditioning
  • Housekeeping

Explore the area

Map
Avenida Aliados 38, 1st Floor, Porto, 4000-064
  • Aliados Square
    1 min walk
  • Porto City Hall
    4 min walk
  • Clérigos Church
    5 min walk
  • Porto (OPO-Dr. Francisco de Sa Carneiro)
    23 min drive

Room options

View all photos for Superior Double or Twin Room, 1 Double or 2 Single Beds

Superior Double or Twin Room, 1 Double or 2 Single Beds | In-room safe, bed sheets, wheelchair access

Superior Double or Twin Room, 1 Double or 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room | In-room safe, bed sheets, wheelchair access

Family Room

  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Triple Room, 3 Single Beds

Superior Triple Room, 3 Single Beds | In-room safe, bed sheets, wheelchair access

Superior Triple Room, 3 Single Beds

  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Twin Standard Handicap Facilities

Twin Standard Handicap Facilities | Bathroom | Free toiletries, hair dryer, towels

Twin Standard Handicap Facilities

  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds | In-room safe, bed sheets, wheelchair access

Standard Triple Room, 3 Single Beds

  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room, 1 Large Single Bed

Single Room, 1 Large Single Bed | In-room safe, bed sheets, wheelchair access

Single Room, 1 Large Single Bed

  • 9.0 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, bed sheets, wheelchair access

Standard Twin Room, 2 Single Beds

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Universal

Hotel with a coffee shop/cafe, steps from Porto Historic Center
This smoke-free hotel features a bar/lounge, a coffee shop/cafe and coffee/tea in a common area. Other amenities include concierge services, laundry facilities and tour/ticket assistance.
Hotel Universal offers 44 air-conditioned accommodations with a safe and a hairdryer. Cable televisions are provided. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universal. During your stay, you're just a quick walk from Porto Cathedral. You'll find features such as a bar, a coffee shop/cafe and breakfast (surcharge).
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Porto Historic Center and 7 minutes on foot from Porto Cathedral
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Universal.

This Porto hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Offsite parking available (EUR 17 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available for a fee: EUR 9.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Built in 1930
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: EUR 10.00 for check-in between noon and 2:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9.5 per person
  • Nearby parking fee: EUR 17 per night (3281 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: EUR 10.00 for check-in between noon and 2:30 PM
  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Universal Porto
Universal Hotel
Universal Porto
Hotel Universal Hotel
Hotel Universal Porto
Hotel Universal Hotel Porto

Hotel Universal Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 108 out of 470 reviews" "
Rating 8 - Good. 212 out of 470 reviews" "
Rating 6 - Okay. 110 out of 470 reviews" "
Rating 4 - Poor. 29 out of 470 reviews" "
Rating 2 - Terrible. 11 out of 470 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room! Would definitely recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Donika

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super small and outdated. It was clean!
Stayed 3 nights in Aug 2024

6/10 Okay

Clare

Liked: Staff & service
The staff were great, welcoming and friendly, and the location was good too - 2 mins from São Bento station as well as nearby other popular locations such as the cathedral, shops and restaurants. Facilities were very basic and in definite need of modernisation. The shower head was too low for me (I’m only 5’7, so very low) and wasn’t adjustable. Initially I thought the room was very clean so was happy, but later found a hair in the sheets as well as on the bathroom wall, so glad I was only there 1 night. It was quite noisy too, you could hear the pipes from other rooms running the tap/having a shower. Overall it was an ok stay, but I would have expected more for the price I paid.
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2024

2/10 Terrible

Farzaneh, Markham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel did not have a internet Poor quality No elevator
Stayed 2 nights in May 2024

10/10 Excellent

Daniel, San Rafael

Travelled with group
Liked: Amenities
Friendly staff, nice rooms, great location. Enjoyed our stay!
Stayed 1 night in Jun 2024

2/10 Terrible

Kristie

Disliked: Staff & service, amenities, property conditions & facilities
Hotel WiFi was not working during my stay, which prevented me to do any work on my laptop. Staff declined to give me partial refund for the inconveniences.
Stayed 4 nights in May 2024

10/10 Excellent

Maria, Voorhees

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, convenient location, clean room and the rest of the property. The lady at the reception was very nice and helped us with our requests.
Stayed 1 night in May 2024

8/10 Good

Semyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, people, breakfast
Stayed 3 nights in Apr 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to eating, shopping and transportation.
Stayed 1 night in Apr 2024

10/10 Excellent

Mr. Francis J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to the train.
Stayed 5 nights in Apr 2024

8/10 Good

Yanmin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location is great, next to the San Bento Train Station and 2 subway stations. Further, the City Hall and the Cathedral are with several minutes walking distance.
Stayed 4 nights in Mar 2024

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, staff & service
For me the worst characteristics of this hote.l was the accesss from.the road to the first floor reception.I have restricted mobility and some loss of balance.The lackof a hand rail meant that I had to use the very slow and cumbersome chairlift which required the continuous presence of staff.. I would be best if some rooms had a low sided bath or shower as I needed the assistance of my wife to get in and out..Also the bath needed a hand support as the floor was slippy. Location was good for me being close to Sao Bento and the start point of the tour buses Frank Brown
Stayed 2 nights in Nov 2023

6/10 Okay

Clémence

Stayed 4 nights in Oct 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the cebter of the city. Walking distance to restaurants and shopping. Most tours start 2 blocks from the propertt which is very convenient
Stayed 4 nights in Oct 2023

6/10 Okay

Jose Ricardo., LIMA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No elevator to front desk, and have an enormous stair. No mini bar inside the room. None of those itens were described before.
Stayed 2 nights in Oct 2023

10/10 Excellent

Teodoro Moscoso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien localizado., limpio, cómodo. El personal muy amable y servicial. Gracias
Stayed 3 nights in Sep 2023

10/10 Excellent

antonio

Travelled with partner
The room was very nice and clean they changed the sheets everyday. The hotel was right downtown. The only problem was the shower head was broken but otherwise everything was perfect
Stayed 3 nights in Sep 2023

10/10 Excellent

Cindy

Travelled with partner
Disliked: Property conditions & facilities
old,. need renovation
Stayed 3 nights in Sep 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, great value
Stayed 2 nights in Jun 2023

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Good attending staff. Clean.would stay here again.
Stayed 2 nights in May 2023

6/10 Okay

Stanislav

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is fine. The obsession with glass walls to toilet and shower is strange. And when the glass door to the bathroom is broken and would not close - you feel like you sleep in the middle of the bathroom. Perhaps it us OK for Europe, but a bit weird for people used to american / international standards
Stayed 2 nights in May 2023

10/10 Excellent

thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff , especially Front line so attentive their wealth of experience is cool , and what one wasn't sure of was mentioned to others - great team work .
Stayed 4 nights in Apr 2023

10/10 Excellent

Sandhya, Floral Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean property.
Stayed 1 night in Apr 2023

10/10 Excellent

Yvonne

Stayed 2 nights in Mar 2023