6/10 Okay
Donna
Travelled with family
11 Aug 2024
Liked: Cleanliness, property conditions & facilities
Disappointed
This was the last stop in our 6 location tour. This was the worst of the stays we experienced at the highest price per night.
We arrived at 2:30pm to be told our room was not ready, nor could they tell us which number so to come back at 4pm to check in. We had lunch, returned at 4 to find the line to check in out of the reception door. We waited over an hour, most of it outside in the blazing sunshine, other people turn up, walk inside & push in the line with the reception staff doing absolutely nothing about them skipping a line.
After an hour we got to check in only to be told that our room was not ready as it was still being cleaned. We were given the number so we could head there to wait for it to be finished.
There should be golf carts to drive you & your luggage to your accommodation but it was down to us to flag one down. We had to walk around the car park till we could find 1 of only 2 golf carts driving people. It was 6:30pm when we got to our accommodation, 4 hours after arriving.
We found piles of dirty sheets and towels from the row of houses on our sun loungers as well as bags of rubbish left by our pool, it was at least another hour till they were collected.
There were stains on the sofas inside & outside, the mattress, pillow & duvet were thinnest I’ve ever seen. The pool accommodation is so close to each other so there is very little privacy.
The lack of staff was consistent across the resort, long lines were common.
We would not return.
Donna
Stayed 3 nights in Aug 2024