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K+K Hotel Fenix

4-star property
Ve Smeckach 30, Prague, 09 725 22 184
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4.1 out of 5
Very good!
See all 26 ebookers Reviews

"A beautifully run hotel in a perfect location. Intelligent helpful staff and comfortable room. " More

By a verified traveller on Sat 08 Jul 2023

Points Of Interest

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Classic Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Urban

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Terrace

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Urban

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Urban

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Solo Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the sightseeing around K+K Hotel Fenix. During your stay, you're just a quick walk from Wenceslas Square. Enjoy features like free WiFi in public areas, plus a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the café
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the central location
  • Steps from Wenceslas Square and 12 minutes on foot from Old Town Square
  • Airport and train station pick-up shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

K+K Hotel Fenix ratings based on 26 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for K+K Hotel Fenix

Everyone (15) Couples (5) Family (3)
2 out of 5
Booked a weekend away without the kids (very rare!) for my husband's birthday. Upgraded and booked a balcony room and bottle of fizz on arrival as a birthday surprise. The "balcony" was the width of one paving slab - nothing like the photos on the website with tables and chairs - there wasn't space! We were also given a twin room with the beds pushed together which was really uncomfortable and the bottle of fizz was supposed to be a nice surprise while to got ready to go out wasn't there. Reception said they would bring it the next day but the surprise was spoilt. As it was late and there was no drink, we dropped our bags and went out. Had a terrible night's sleep - kept crashing into each other in the gap in between the beds and noise from the street. Spoke to reception in the morning but had a very frosty response from a member of staff who really didn't care - she claimed the patio furniture was removed as it's cold (there's no space for it!) and if I wanted to change room I had a choice to pay 50 EUR per night to upgrade (again) or downgrade to a double but no refund. Chose the double room but didn't even get the complimentary water we are entitled to. The safe in the new room didn't work and the bathroom flooded. Breakfast was good if you got there early, but later on when things run out that's it (e.g. hash browns and croissant - the popular items). Really unimpressed with the service and would recommend staying elsewhere, I would never go there again.

Posted by on 28 Jan 2024

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Comment from Hotel Management

5 Feb 2024 by Ivan Cluster Operations Manager

Hello from Prague,Thank you very much for sharing your guest experience. Your review is an inspiration for us, we take all guests feedbacks very seriously and consider them as the most valuable source of information helping us to improve the quality of our services. Please come to us again and we can show you that we can do better

5 out of 5
A beautifully run hotel in a perfect location. Intelligent helpful staff and comfortable room.

Posted by on 8 Jul 2023

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Comment from Hotel Management

10 Jul 2023 by K+K Hotel team

Dear Mark,Thank you for your feedback. We are glad you enjoyed your stay in our hotel and it will be our pleasure to welcoming you back in the future again.Best regards,

4 out of 5
Good quality hotel in a great location at a reasonable price compared to similar hotels.

Posted by on 8 Jun 2023

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Comment from Hotel Management

9 Jun 2023 by K+K Hotel team

Dear Ivor,Thank you for your feedback. We are glad you enjoyed your stay in our hotel and it will be our pleasure to welcoming you back in the future again.Best regards,

5 out of 5
Very central location, with friendly, helpful staff. Nice clean modern room with all the facilities you could need, and a very comfy bed!

Posted by on 31 May 2023

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Comment from Hotel Management

1 Jun 2023 by K+K Hotel team

Dear William David,Thank you for your feedback. We are glad you enjoyed your stay in our hotel and it will be our pleasure to welcoming you back in the future again.Best regards,

3 out of 5

Posted by on 6 Dec 2022

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5 out of 5
Very clean and comfortable, good location just off Wenceslas Square. The staff are helpful friendly and attentive. The Neighbour's leave a lot to be desired but don't really bother you.

Posted by on 15 Jun 2019

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Comment from Hotel Management

16 Jun 2019 by FO Natalie

Dear guest¨ Thank you very much for your feedback. Kind Regards

5 out of 5
Very comfortable bed, spacious room & delicious breakfast.

Posted by on 12 Mar 2019

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Comment from Hotel Management

13 Mar 2019 by FO Natalie

Dear guest Thank you very much for your positive feedback. Kind Regards

3 out of 5

Posted by , from Kuopio on 29 Jul 2024

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Comment from Hotel Management

1 Aug 2024 by Ivan Operations Manager

Hello from Prague,Thank you very much for giving us good review based on your guest experience with KK Hotel. Your review is an inspiration for us, we take all guests feedbacks very seriously and consider them as the most valuable source of information helping us to improve the quality of our services. Please come to us again and we can show you that we can do better

4 out of 5
From the shower came minimal water and cold/hot water problem. A little bit loudy att nights(from street).

Posted by on 2 Jun 2024

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Comment from Hotel Management

5 Jun 2024 by K+K Hotel team

Dear Niklas,Thank you for your kind feedback. We are glad you had a pleasant stay with us and we will look forward for the next time we meet.Best regards,K+K Hotel team

3 out of 5
Hyvä sijainti, ystävällinen henkilökunta. Kylpyhuone huono ja vedenpaine heikko, suiskusta tuli huonosti vettä ja vettä oli jatkuvasti lattialla.

Posted by on 18 Jul 2023

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Comment from Hotel Management

23 Jul 2023 by Ivan Operations Manager

Hello Hugo,thank you very much for staying with us and for sharing your guest experience giving us nice 8 of 10 points review. The comments of our guests are always shared with our team, we consider them as the most valuable source of information helping us to improve the quality of our services and maintain the highest possible level of our standards. I strongly believe you will select our hotel again during your next trip to Prague and we will have a chance to welcome you again

About the K+K Hotel Fenix

Location Ve Smeckach 30, Prague, 11000

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 14 June to 18 June:

  • Fitness facilities
  • Sauna

Property Features

K+K Hotel Fenix offers its guests a sauna and a fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 667 square feet (62 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly K+K Hotel Fenix. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Parking is available for a fee. This 4-star Prague hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 5 levels
  • Conference rooms
  • 667 sq ft of conference space
  • 62 sq. m of conference space
  • Built in 1999
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Prague Central Station (1.7 km / 1.1 mi)
  • Metro station: Muzeum Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

K+K Hotel Fenix offers 130 accommodations with a safe and complimentary bottles of water. 101-cm LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Prague hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

On-site venue – This café specialises in international cuisine.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Segway rental/tour nearby

Spa Services

  • Facial treatments
  • Massages
  • Hot stone massage
  • Swedish massage
  • Sports massage

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

K+K Hotel Fenix offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 30 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Smoke detector
  • Parking height restrictions apply
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.04 per person, per night, up to 60 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17.5 for adults and from EUR 17.5 for children
  • Airport shuttle fee: EUR 39 per vehicle (one-way, maximum occupancy 4)
  • Covered self-parking fee: EUR 32 per night
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • K&K Fenix
  • K&K Hotel Fenix Prague
  • K&K Hotel Fenix
  • K&K Fenix Prague
  • K K Hotel Fenix Prague
  • K K Hotel Fenix
  • K K Fenix Prague
  • K K Fenix
  • k Hotel Prague
  • k Hotel Fenix
  • K+K Hotel Fenix Hotel
  • K+K Hotel Fenix Prague
  • K+K Hotel Fenix Hotel Prague

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Czechia. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.