We flew in from Arkansas & had this placed booked for the NCAA Tournament. As we are about to be at this place, we receive a message about the furnace going out “today” and that they will have no heat or hot water. They also could not tell us a time or day to when it would be fixed. There was no way this place furnace went out the day of our stay as it was sub 45 degrees in the house. We got a full refund which was nice, but was given no credit or option or anything to stay elsewhere. Since the tournament was so busy we had no choice to book a different place last second that ended up costing significantly more. We lost more money,patience, and most importantly time during this whole deal and all that was told to us was “sorry good luck” essentially. May be a solid place besides this instance, but would never want anyone to be treated like we were during this whole fiasco.