4/10 Poor
Kushank
Travelled with partner
3 Nov 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed here as many, many different sites recommended it as a more luxurious option and we were wanting a hotel rather than an Airbnb. The hotel looks lovely and the architecture etc are all beautiful. That being said, it wasn’t what I would consider luxury — our first night, we smelled mold in our room and could see mold all over the ceiling / walls in the bathroom and I’m pretty sure in the AC unit as well. We asked for a new room the next day, which the staff quickly provided. However, the next room was not as nice as the first (and for the inconvenience, I would have hoped it would be). In the night, water began pooling on the floor of the bathroom seemingly from the toilet or under the tiles. The staff investigated the next day and said the issue was solved; it was not and we remained for the following days with water pooling at night on our bathroom floor, and likely coming from our toilet.
It felt like the hotel perhaps used to be better maintained but the facilities have slipped quite a bit. The front desk staff were fine but not really all that helpful or hospitable. It’s more a 3-star hotel than anything else. That being said, if you’re wanting a quiet place to stay in a busy place, the it is on the ocean and the views are beautiful. It doesn’t seem to be the area that foreigners stay in — they appeared to be down in Brisas. That was ok with us, but we were looking for something more luxury / high end for the price we paid — it didn’t deliver.
Kushank
Stayed 5 nights in Oct 2024
