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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Exterior
Children’s activities
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Hot tub
  • All-inclusive
  • Breakfast included

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Puerto Morelos Beach
    23 min drive
  • Ojo de Agua Beach
    31 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    41 min drive

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

Premium bedding, minibar, in-room safe, desk

Run of the House

  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, designer toiletries and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The free breakfast at Hyatt Ziva Riviera Cancun - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Petempich Bay. Free WiFi in public areas, free self-parking and 9 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 9 outdoor pools
  • Indulge with body scrubs, body treatments or hot stone massages at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • 8.4 miles (13.6 km) from Moon Palace Golf Club and 15.1 miles (24.3 km) from Maroma Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Miyako – This restaurant specialises in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli – This restaurant specialises in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki – This restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia – This buffet restaurant specialises in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 494 out of 1096 reviews" "
Rating 8 - Good. 265 out of 1096 reviews" "
Rating 6 - Okay. 152 out of 1096 reviews" "
Rating 4 - Poor. 89 out of 1096 reviews" "
Rating 2 - Terrible. 96 out of 1096 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ravat

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Will NOT stay at Hyatt property in the future.
Stayed 4 nights in Jul 2024

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service
The hotel was empty. Just two restaurants working for dinner only one for luch. The hotel really does not have a beach, there are so many stones and the water is so dirty, that none can even thing use the beach.
Stayed 7 nights in Sep 2024

10/10 Excellent

Dyonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip!
Stayed 3 nights in Jun 2024

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
The hotel is beautiful, I’m surprised for the food quality really good! The people friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Binta

Travelled with family
Disliked: Staff & service
Such a poor Customer Service. We were very disappointed from the very beginning to the end.
Stayed 5 nights in Jul 2024

10/10 Excellent

Leela

Stayed 4 nights in Aug 2024

2/10 Terrible

Anna

Stayed 6 nights in Aug 2024

6/10 Okay

Evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Resort ia nice but needs to have more activities and most important mores restaurants open earlier and late. Also bar should be open more frequently
Stayed 3 nights in Aug 2024

8/10 Good

Ramesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We arrived at the property and the road leading up to the property is terribly bad, possibly the worst in Cancun, with many pot holes. Typically, this would not be a problem, however it is a family resort, and we were traveling with 3 young children aged 6, 5 and 8 months, this road is a serious concern. The hotel staff took out bags and we were escorted into a private area, allow me to say that we do not have any real status with the Hyatt so this was a nice touch. A few minutes later, we were introduced to Alberto, Alberto informed us of an offer, for the Hyatt vacation club, this was the worst part of our trip. I’m an honest person, so I hold others to the same standard. Alberto informed us of the club, we would have to sit through a 90 minute presentation at the dreams hotel, however it was next door. (Fast forward, it was not next door, it was a minute drive, the resort looked beautiful, however, I asked about the length of time of the presentation, and it was 90 minutes. I asked to be taken back to our hotel, essentially wasting 2.5 hours of my day on a vacation for my children.) Then introduced to our Butler, Gerardo, he welcomed us with “welcome home…” I love this, it was unexpected, and the man is a rockstar. We were disappointed that we were not made aware of the construction blocking the ocean view and the beach. In addition, Hyatt needs to do something about the name m, we and many others we spoke to through we were staying at the Hyatt Cancun with dolphins…
Stayed 5 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Amin

Stayed 7 nights in Aug 2024

4/10 Poor

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Joleeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I recently stayed at this all-inclusive resort with my partner and we had a blast! The food was pretty good - best restaurants were Miyako for dinner, Habaneros for lunch and cheeseburgers any time lol. All of the staff was wonderful from the moment you step out of your vehicle onto the resort. A special shoutout to Manuel at the spa, Alberto at the pool, and Eduardo at the bar as just some memorable staff there. The only downside to this resort was that there was no beach access due to the hurricane and for safety the area was closed off; however, that did not stop the fun. I would recommend this place to any friends of family to create memories that will last a lifetime!
Stayed 4 nights in Aug 2024

4/10 Poor

Melissa

Stayed 3 nights in Aug 2024

6/10 Okay

ANTHONY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Nipa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities
This was the worst resort I’ve stayed at. First of all the restaurants at this resort sucked. They advertise many restaurants are available available on the hotel property, but in reality there are only three or four and of that the Japanese restaurant is closed pretty much every single day. We only got to eat there one day and that was our last day before we left. The quality of the food at each restaurant is just terrible. The fish is unseasoned unsalted the portions are just way too small. This resort makes it seem like there is breakfast lunch and dinner available at the buffet, but there was only breakfast available and it is the same exact breakfast every single day. They advertise a waterslide that is never open. They advertise that there is entertainment available there. It is the most ratchet entertainment I’ve ever seen. It is a bunch of people playing music off of YouTube and then getting people to come and join in by the bar area. They did have a sports bar that had a pool table and some games but that closed early every single night by 10 11 o’clock that was completely closed. There’s no nightlife at this resort. There is no daylight because there is barely anybody there around the pool except for the life. Guard. They have the tiniest elevators in the world that you could probably fit two people and one luggage that’s how small it is. Many of the rooms had an ant issue. There’s also raccoons everywhere. The next time I come to Mexico, I will never stay here.
Stayed 4 nights in Aug 2024

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Leon Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Hyatt Ziva Riviera is a great All-Inclusive hotel for both family and couples who would want a tranquil escape from the busy world. With daily and nightly activities on site you do not need to leave at all. It is very quiet and the warm staff makes you feel welcomed and safe. We were are awe with our top tier butler, Dider, who made our stay even more comfortable and fun. We will definitely be coming back to this exquisite resort in the near future. 10 stars… L Stevens🇦🇬
Stayed 6 nights in Aug 2024

4/10 Poor

Arkadiy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They take one day vacillation from me . The referral one day pass to different hotel and it was waste
Stayed 5 nights in Aug 2024

6/10 Okay

Swati

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There is no beach, Most specialty Restaurants are closed, buffet service is limited to breakfast, and restaurants don't have nice A/C. Pool bars close at 5 p.m., and the pool closes at 8 p.m. Water park has just one slide, which doesn't have water, and you need to push yourself—no day time entertainment.
Stayed 4 nights in Aug 2024

8/10 Good

som

Travelled with family and small children
Liked: Amenities
Ocean area is too dirty and under construction
Stayed 4 nights in Aug 2024

8/10 Good

Raveenthiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

ksenia

Travelled with family and small children
Disliked: Property conditions & facilities
At first day of my stay some of my belongings got stolen from the kids pool area. Room with ocean and partly kids water rides. I didn’t have hot water in the shower , they only came to fix it after second request, we had bugs on the wall, ceiling, and on coffee table. Bathroom sink had odor. Mold in between balcony glass door. From buffet we got food poisoning, sea food restaurant had not fresh fish ceviche. Statehouse, Mexican, Italian and day time restaurant were good. Every restaurant had same kind of menu for kids. Roots ice cream was good. There is a tiny line for the beach area .ocean Water is not clean( a lot of seaweed )to make it swim. Service was half and half, some of them super nice , some with attitude, not willing to help. Place has potential but needs a lot of improvement
Stayed 4 nights in Aug 2024