Hyatt Ziva Riviera Cancun - All Inclusive - Arviot ja päivitetyt 2025 hinnat

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Where to?

Dates

March 2025

April 2025

Couples treatment room(s), body treatments, hydrotherapy, aromatherapy

5 bars/lounges, 3 poolside bars, swim-up bar

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet-friendly
Bar
Pool
Hot tub
Breakfast included
Room service

Explore the area

Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

Petempich Bay
‪1 min walk‬
Puerto Morelos Beach
‪23 min drive‬
Ojo de Agua Beach
‪31 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪41 min drive‬

Room options

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Park view
Sleeps 5
1 King Bed

Water Park View Family Junior Suite Double

Park view
Sleeps 5
2 Double Beds

Club Ocean Front Junior Suite Pool View King

Sea view
Sleeps 4
1 King Bed

Club Ocean Front Junior Suite Pool View Double

Sea view
Sleeps 4
2 Double Beds

Junior Suite Pool View King

Sleeps 4
1 King Bed

Junior Suite Pool View Double

Sleeps 4
2 Double Beds

Junior Suite Double

Sleeps 4
2 Double Beds

Tropical View Junior Suite Double

Sleeps 4
2 Double Beds

Junior Suite King

Sleeps 3
1 King Bed

Tropical View Junior Suite King

Sleeps 4
1 King Bed

Club Master Suite

Ocean view
Sleeps 4
1 King Bed

Club Ocean Front Master Suite

Ocean view
Sleeps 4
1 King Bed

Run of the House

Sleeps 3
1 King Bed

Ocean Front Junior Suite King

Sea view
Sleeps 4
1 King Bed

Ocean Front Junior Suite Double

Sea view
Sleeps 4
2 Double Beds

Ocean View Junior Suite King

Sea view
Sleeps 4
1 King Bed

Ocean View Junior Suite Double

Sea view
Sleeps 4
2 Double Beds

Presidential Suite

Ocean view
Sleeps 4
2 Double Beds

Club Ocean View Roof Top Master Suite

Partial ocean view
Sleeps 2
1 King Bed

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Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down duvets, free minibar, in-room safe

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

17 Mar - 18 Mar

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

17 Mar - 18 Mar

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury property on the beach, with 9 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request

Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The free breakfast at Hyatt Ziva Riviera Cancun - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Petempich Bay. Free WiFi in public areas, free self-parking and 9 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants and 5 bars/lounges
Splash around at the free water park with a waterslide or swim in the 9 outdoor pools
Indulge with body treatments, body scrubs or body wraps at the spa
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes a 24-hour gym, a steam room and a sauna
Guests really like the accommodation for the spaciousness and cleanliness
8.4 miles (13.6 km) from Moon Palace Golf Club and 1.8 miles (2.9 km) from Puerto Morelos Beach
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.

Miyako – This restaurant specialises in Asian cuisine. Guests can enjoy drinks at the bar.

Rue de Rivoli – This restaurant specialises in French cuisine. Guests can enjoy drinks at the bar. Open daily.

Vivace – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Ki – This restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Afthonia – This buffet restaurant specialises in local and international cuisine. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Children's club

Lessons/classes/games

Aerobics

Pilates

Water fitness

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
3 poolside bars
5 bars/lounges
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Afthonia
Ki
Miyako
Rue de Rivoli
Vivace

Things to do

24-hour gym
9 outdoor pools
Arcade/game room
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Kayaking
Paddleboard
Pilates classes
Playground
Sauna
Spa tub
Steam room
Water sports equipment
Waterslide
Wine tasting room
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Dining table
Free children's club
Free water park access
Lifeguards on site
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

51,000 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar in shower
Handrails in stairways
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways
Wheelchairs on site

Room amenities

Bedroom

Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water
Minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets: MXN 1300 per pet, per day
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Food and water bowls are available

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 1300 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Shenelle

2 Dec 2024

Stayed 7 nights in Nov 2024

10/10 Excellent

mukul

Travelled with family and small children

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice

Stayed 4 nights in Nov 2024

10/10 Excellent

Nitzia

Travelled with family and small children

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The walking distance to the beach and the beautiful scenery were my favourite.

Stayed 7 nights in Nov 2024

4/10 Poor

Seyed Kian

Travelled with family and small children

30 Nov 2024

Liked: Cleanliness, staff & service

• No Jacuzzi: This was my first time at a resort without a hot tub, and it was a big disappointment. The only one was in the paid spa, which cost $29 for a 1-hour session. • Paid Menus at Restaurants: Every restaurant featured a paid menu, which felt out of place at an “all-inclusive” resort. Many of the dishes I wanted to try were in the paid section. The staff also actively promoted these items, felt inappropriate. • Terrible Steakhouse Experience: I ordered the premium ribeye from the paid menu, only to receive a piece of frozen meat with a poorly cooked crust. • Smoke Alarm Issue: The smoke alarm malfunctioned at 4 a.m., waking me up with relentless beeping. Had a technician to fix it at 4am. • Limited Entertainment: Evening programs ended too early, typically between 8 p.m. and 10 p.m., and restaurants closed by 10 p.m. as well. It was impossible to both enjoy dinner and participate in the evening programs. • Weak Daytime Activities: The daytime activities were underwhelming. For example, there was no DJ by the pool bar, no foam parties, and no inflatable obstacle courses or fun competitions. The resort had a few standout features, including a nice kids’ pool with a water slide, offered a decent variety of drinks, and a well-equipped fitness center. The rooms were spacious, comfortable, and well-stocked with towels, featuring a great in-room Jacuzzi. The Japanese restaurant’s teppanyaki cooking show was a highlight, and the taco restaurant and breakfast were excellent.

10/10 Excellent

Emma

Travelled with family and small children

28 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our stay. The staff were so attentive and kind. Didier kept us up to date on everything happening and regularly checked in. Raul was incredible as our poolside server and at dinner we loved our service from the Omar/Alejandro team. The pools were lovely, the restaurants were delicious. We had a fabulous time.

Stayed 4 nights in Nov 2024

6/10 Okay

Priyank

Travelled with family and small children

28 Nov 2024

Liked: Cleanliness

There is no variety in food options so not at all worth for all inclusive stays. Most specialty restaurants are closed on a daily basis and we realized they serve same food in buffet that’s available in a restaurant at that time. Room service is bad - takes them an hour to get just 10 pieces of fries.

Stayed 2 nights in Nov 2024

8/10 Good

Melanie

Travelled with family

26 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were very happy with our stay. I read several reviews that weren't so positive, but I can say it was clean, friendly staff, always able to find something to eat... and if the restaurant didn't have what you want for the picky eaters, than room service had great options. The staff were exceptional... especially the bartenders!! Planning excursions with Amstar was never easier (ask for David). Overall our vacation was fantastic!! Advise would be some updates in the rooms, better communication for room service and try to make the beach area more enjoyable (too many rocks). Also, reduce the cost of the pool beds ($60 too much). Otherwise we were very happy!!!

Stayed 6 nights in Nov 2024

8/10 Good

Georgiy G, Vancouver

Travelled with family, Travelled with family and small children, Travelled with partner

15 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food and night entertainment is phenomenal , the beach tho sucks, like there’s no beach , like 2 ft of beach and all of it is covered in seaweed , unlike the pictures . And not really any daily entertainment staff the only thing I’ve seen them do is Zumba and sometimes when asked beach volleyball , but it’s not at the beach just a sand pit. . Other than that great Stay !

Stayed 9 nights in Oct 2024

6/10 Okay

Betsabe Elena Chaires

14 Nov 2024

Disliked: Property conditions & facilities

Stayed 4 nights in Nov 2024

2/10 Terrible

Dolores Aparicio

Travelled with family and small children

12 Nov 2024

Disliked: Cleanliness, staff & service

Bad roads. Bad beach Poor service Poor food quality and lack of options. No towels at the pool No daily room cleaning. It was far from 5 stars and a disappointment

Stayed 3 nights in Nov 2024

4/10 Poor

Brianne Margeurite

12 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Where to begin? The road in to the hotel is a disaster. The pot holes and rains make 2km take 20 min. The rooms were not ready when we checked in at 10pm! We specifically booked two rooms in the same building to be together with a senior/deaf family member and we were put in different buildings. The kids pool area was so unsafe. The floor is rough concrete and the slides are 4” off the ground. The kids slide down right onto the concrete scraped knees and elbows were common. We were t informed of anything on check in. We didn’t know about the restaurants and were told we didn’t need any reservations. But the one restaurant that was good did need a reso so we weren’t able to go together as a family. The food is awful. Balik is the deck restaurant and it has a very limited menu. We learned it’s the same as the Mexican restaurant for dinner. There are only 3 options each night and the quality is poor and unauthentic. The waiters all had an attitude and huffed when we ordered food at an all inclusive! There is no pool food. The only option is burger/hot dog/nugget/pizza option. Or processed cheese nachos. Where are the Mexican dishes? There seemed to be a staff shortage everywhere. No one to serve drinks. Two bartenders at the only open bar. No towels at the pool huts. No room cleaning daily or turn down service at night. The only thing that was good was the evening entertainment and the pool. The kids club leader Laura was great. The beach is awful too.

Stayed 6 nights in Nov 2024

10/10 Excellent

caleb, Milton

11 Nov 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in Nov 2024

10/10 Excellent

Sandeep

Travelled with partner

10 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love this property. I like everything hospitality, cleanliness, staff everything is amazing . This was my best vacation

Stayed 7 nights in Nov 2024

8/10 Good

Lei, Reston

9 Nov 2024

Stayed 5 nights in Nov 2024

10/10 Excellent

Rhiannon

Travelled with family

9 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I thoroughly enjoyed my time on the property, but getting to and from any activities off property was difficult.

Stayed 7 nights in Nov 2024

4/10 Poor

Teena

Travelled with partner

8 Nov 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

As a Hyatt member I was disappointed in this stay. The reviews mentioned that the properly was recently remodeled, WHERE? rooms were dated, the couch in the room was DISGUSTING. Stains, dirt, rips… I didn’t even want to be near it. Food was not great and limited. From room service to the restaurants. I booked this hotel for a friends wedding that was being held at the property. During the wedding people were walking through the cocktail portion who were NOT a part of the wedding. I’m disappointed in the overall stay as an Expedia and Hyatt member. I paid good money for this stay and it was not worth it. I will not be returning to this property. Sad example of “All-Inclusive” and “resort”

2/10 Terrible

Linh

Travelled with partner, Travelled with group

4 Nov 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Like nothing about this resort! Felt trapped in without good food, entertainment, beach. Road leading to the hotel is filled with huge potholes!

Stayed 7 nights in Oct 2024

10/10 Excellent

Yinet

29 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

8/10 Good

Ommaney

27 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

10/10 Excellent

Manuel Fernelis

22 Oct 2024

Stayed 3 nights in Sep 2024

10/10 Excellent

Mindy

Travelled with partner

22 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing relaxing property. Salvador is a great bartender making fun drinks! The property was so good we became members and plan on returning soon! The only thing they can do is put a tv outside somewhere for us to enjoy the PRO games. We went for out morning swim into the freezing cold to watch it in the bar.

Stayed 4 nights in Oct 2024

6/10 Okay

Laurie, Los Alamos

Travelled with family

21 Oct 2024

Disliked: Amenities

Employees were very good

Stayed 5 nights in Oct 2024

10/10 Excellent

Karon

Travelled with partner

16 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience!

Stayed 4 nights in Jul 2024

10/10 Excellent

Iranis

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

10/10 Excellent

Curtis

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay

Stayed 5 nights in Oct 2024

Hyatt Ziva Riviera Cancun - All Inclusive

Valitse päivät nähdäksesi hinnat

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Water Park View Family Junior Suite King

Water Park View Family Junior Suite King

View all photos for Water Park View Family Junior Suite Double

Water Park View Family Junior Suite Double

View all photos for Club Ocean Front Junior Suite Pool View King

Club Ocean Front Junior Suite Pool View King

View all photos for Club Ocean Front Junior Suite Pool View Double

Club Ocean Front Junior Suite Pool View Double

View all photos for Junior Suite Pool View King

Junior Suite Pool View King

View all photos for Junior Suite Pool View Double

Junior Suite Pool View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Tropical View Junior Suite Double

Tropical View Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Tropical View Junior Suite King

Tropical View Junior Suite King

View all photos for Club Master Suite

Club Master Suite

View all photos for Club Ocean Front Master Suite

Club Ocean Front Master Suite

View all photos for Run of the House

Run of the House

View all photos for Ocean Front Junior Suite King

Ocean Front Junior Suite King

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

View all photos for Ocean View Junior Suite King

Ocean View Junior Suite King

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

View all photos for Presidential Suite

Presidential Suite

View all photos for Club Ocean View Roof Top Master Suite

Club Ocean View Roof Top Master Suite

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About this property

Hyatt Ziva Riviera Cancun - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions