6/10 Okay
Verified traveller
Travelled with family
4 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overrated
Review of La Casa Marina - Select
I recently stayed at La Casa Marina - Select, and while there were a few positive aspects, my experience overall left much to be desired.
Positives:
The hotel’s cleanliness stood out. Both the rooms and public spaces were well-maintained, and the overall atmosphere was peaceful. Additionally, the beach was a highlight—clean, serene, and perfect for relaxation without the typical crowds.
Negatives:
Unfortunately, there were several disappointing aspects. First, the check-in process was poorly managed. Despite our reservation request for two rooms close by, this was not accommodated, which was frustrating. The food was another letdown—it lacked variety and became repetitive quickly, offering little to look forward to at mealtime.
One of the most frustrating experiences was with the housekeeping team. They would knock once and immediately enter without waiting for a response, which felt intrusive and uncomfortable. Adding to the inconvenience, the phone in the room didn’t work, meaning any request or communication with the front desk required physically walking there or using WhatsApp, where responses were slow at best.
Overall, I’ve had much better service, food, and entertainment at other resorts in Puerto Plata. Compared to those experiences, La Casa Marina - Select in Sosúa did not meet my expectations and was not worth the price. Unfortunately, I wouldn’t recommend staying here and likely won’t return.
Verified traveller
Stayed 3 nights in Nov 2024