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Balai Princesa

3.5 star property

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Photo gallery for Balai Princesa

Outdoor spa tub
Deluxe Double Room | Free WiFi, bed sheets
Free daily cooked-to-order breakfast
Family Room | Free WiFi, bed sheets
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free airport shuttle
  • Spa
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Socrates Rd, Puerto Princesa, MIMAROPA, 5300
  • Robinsons Place Palawan
    ‪2 min drive‬
  • SM City Puerto Princesa
    ‪3 min drive‬
  • Puerto Princesa City Baywalk
    ‪4 min drive‬
  • Puerto Princesa (PPS)
    ‪5 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Free WiFi, bed sheets

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Free WiFi, bed sheets

Family Room

  • Sleeps 8
  • 4 Double Beds

View all photos for Superior King Room

Superior King Room | Free WiFi, bed sheets

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Free WiFi, bed sheets

Superior Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Free WiFi, bed sheets

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Room

Free WiFi, bed sheets

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Free WiFi, bed sheets

Superior Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Free WiFi, bed sheets

Family Room

  • Sleeps 8
  • 4 Double Beds

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About this property

Balai Princesa

Hotel in Puerto Princesa with full-service spa and free breakfast
This hotel features a full-service spa, a sauna and a coffee shop/cafe. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include Access to hot tub, coffee/tea in a common area and spa services.
Balai Princesa offers 5 air-conditioned accommodations with complimentary bathrobes and complimentary slippers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.
Recreational amenities at the hotel include Access to hot tub and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Balai Spa. Services include massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Balai Princesa. During your stay, you'll be within walking distance of Robinsons Place Palawan. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the café
  • Indulge with reflexology or massages at Balai Spa
  • Amenities include a meeting room and coffee/tea in a common area
  • On-site recreation includes a sauna
  • Just a 2-minute drive from Robinsons Place Palawan and a few minutes from SM City Puerto Princesa
  • Free airport shuttle service
Balai Princesa offers its guests a full-service spa, Access to hot tub, and a sauna. There's a coffee shop/cafe on site. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and a garden are also featured at Balai Princesa. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Puerto Princesa hotel.

Guests are served a free cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Lilim Cafe' – On-site café. Guests can enjoy drinks at the bar.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 6:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Lilim Cafe'

Things to do

  • Full-service spa
  • Hot tub
  • Sauna

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Hot tub
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: PHP 2000.0 per stay
  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Balai Princesa offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Balai Princesa Hotel
Hotel Balai Princesa Puerto Princesa
Puerto Princesa Balai Princesa Hotel
Hotel Balai Princesa
Balai Princesa Puerto Princesa
Balai Princesa Palawan Island/Puerto Princesa
Balai Hotel
Balai
Balai Princesa Hotel
Balai Princesa Puerto Princesa
Balai Princesa Hotel Puerto Princesa

Balai Princesa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 60 reviews
Rating 8 - Good. 10 out of 60 reviews
Rating 6 - Okay. 4 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ramon

Travelled with family
Liked: Amenities
There was a dog barking continuously but it was not very long.
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
In need of repairs
Stayed 1 night in Jun 2024

6/10 Okay

Jean Jack, Lincoln

Travelled with partner
The place is good, cozy and they have good food in the restaurant. Staff is professional, they are helpful. What we don’t like; the shower is so weak, no hot water and we even have to ask the front desk for toilet paper, there’s no shampoo and bath soap either.
Stayed 2 nights in Jun 2024

10/10 Excellent

Aniceto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balai Princesa was a quiet, intimate, comfortable stay. We were a group of three and stayed for a night before traveling to El Nido. Staff and service were excellent. Upon arrival to Puerto Princesa (literally landing at PPS), I had contacted them via email at the last minute to set-up an airport transfer and they were quick to respond. Kudos to the communication and for accommodating our transportation needs at the last minute. We were greeted upon arrival and check-in was smooth and easy. I had already expected to pay a cash deposit (required by the stay), but it was waived since we were only there for an evening. Our room (family room) was simple and comfortable. Bathroom amenities were excellent with two separate showers and a toilet. We decided to try their in-house massage/spa service and we all got their “Balai Signature Massage”. It did not disappoint. Not only did we get a massage, but we got to utilize their saunas and jacuzzis located in the backyard of the premises. All we had to do was schedule the massages two hours prior and we were set to go. We also enjoyed Lihim Café which was located on the premises in the lobby. We enjoyed both lunch the day of arrival and their complimentary breakfast the following morning. Huge shoutout and thank you to the staff for making Balai Princesa a smooth, comfortable, relaxing and easy stay even if we were there just for an evening. It was memorable. I’d come back again if I ever visited the area again.
Stayed 1 night in May 2024

10/10 Excellent

Al Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Different from other hotels .. unique
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very pleasant stay! Highly recommended!
My wife and I spent 2 nights here and had a very pleasant experience! The hotel is comfortable, the bed was nice, the A/C was consistent, and the hotel staff were very helpful and courteous. We also took advantage of their spa services and got a couples massage, which was one of the best massages I’ve had in a while. We also had a fun time hanging out in the jacuzzi. The restaurant (Lilim Cafe) had some of the best food we had during our stay in the Philippines, to my pleasant surprise! Would highly recommend. The only (minor) issue we encountered was the slow/unreliable wi-fi in our room (might not be an issue for all rooms, but was for ours). We had to go out into the lobby or the restaurant whenever we wanted consistent and adequately fast internet connections. Despite this, we would book again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous place,staff is always accomodating and respectful,will definitely back on this place,Me an dmy mom love the balai massage!!!recommended!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carol

Stayed 1 night in Jan 2024

10/10 Excellent

David, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and artful with the bonsai garden.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jaroslaw

Stayed 1 night in Nov 2023

8/10 Good

Adriana, Carpinteria

Travelled with family
Liked: Staff & service
There’s no tv, no closets, no chair in the room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the hotel and the friendliness of the staff. They were very helpful and accommodating. we'll surely recommend this hotel to our friends and family. Keep it up!
Stayed 2 nights in Oct 2023

10/10 Excellent

Chadel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just only 5 rooms when stayed there. Adding more i believe... Good food at the cafe...bacon wrapped shrimp awesome......Had a jacuzzi & sauna which was excellent. Would stay again for sure.
Stayed 1 night in Sep 2023

10/10 Excellent

Vincent

Travelled with partner
This place was perfect. Manager and staff were all very helpful and polite. The facilities include a spa and sauna which were complimentary. Best for couples who want a quieter and relaxing stay.
Stayed 1 night in Jun 2023

10/10 Excellent

CELIA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay!
Good hotel! Front desk arranged tours for us, great restaurant, great massage. Would stay here again!
Stayed 2 nights in May 2023

6/10 Okay

Aileen

Travelled with family
Liked: Staff & service
It's an ok property to stay at for the night. The place was clean and staff are friendly and attentive. Internet connection wasn't very good. And we kept hearing noises during our stay.
Stayed 1 night in May 2023

8/10 Good

ronen

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Cheryl, APO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, spa-like atmosphere, friendly and helpful staff. No tv or fridge in room. Nice bathroom. Five minutes from airport, 10-15 minutes from major shopping malls and markets. One and a half hour from underground river tour and swimmable beaches. Hotel should expand website to include helpful information for tourists.
Stayed 2 nights in Apr 2023

8/10 Good

YE, HONG KONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff
Stayed 1 night in Apr 2023

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is lovely and has a very "spa" feel. The food was great at the restaurant and the room was nice.
Stayed 1 night in Apr 2023

6/10 Okay

Ericka

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was a lot of potential for the place but unfortunately it was very dirty and dusty. They place wasn’t what I expected when I saw this on Expedia. I was disappointed in the facility.
Stayed 2 nights in Mar 2023

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food at fair prices Sauna and hot was nice after day of activities and dinner. Staff very helpful with booking tours, scooter rental, delivered us to airport, laundry service only 350 pesos.
Stayed 3 nights in Feb 2023

10/10 Excellent

Liliana

Stayed 1 night in Nov 2022