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Costa Sur Resort, Classico Collection By Sonesta

5.0 star property

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Photo gallery for Costa Sur Resort, Classico Collection By Sonesta

2 outdoor pools
Exterior
Private beach, snorkelling, kayaking
Sun deck
Private beach, snorkelling, kayaking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

Map
Carretera Hacia Barra de Navidad, Suite A, Puerto Vallarta, JAL, 48390
  • Malecon
    ‪6 min drive‬
  • Playa de los Muertos
    ‪11 min drive‬
  • Playa Gemelas
    ‪11 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Studio, 2 Queen Beds, Non Smoking, Ocean View (Kitchenette, Balcony)

Deluxe Studio, 2 Queen Beds, Non Smoking, Ocean View (Kitchenette, Balcony) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Studio, 2 Queen Beds, Non Smoking, Ocean View (Kitchenette, Balcony)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 King Bed, Non Smoking, Ocean View (Kitchenette, Balcony)

Deluxe Studio, 1 King Bed, Non Smoking, Ocean View (Kitchenette, Balcony) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Studio, 1 King Bed, Non Smoking, Ocean View (Kitchenette, Balcony)

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Ocean View (Kitchenette, Balcony)

Studio, 1 King Bed, Non Smoking, Ocean View (Kitchenette, Balcony) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed, Non Smoking, Ocean View (Kitchenette, Balcony)

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Private beach, sun-loungers, beach umbrellas, beach towels

Costa Sur Resort & Spa

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, (1203)
The price is €135
for 1 room
includes taxes & fees
14 May - 15 May
Costa Sur Resort & Spa

About this property

Costa Sur Resort, Classico Collection By Sonesta

Luxury hotel on the beach, with 2 outdoor pools
Spend the day catching some rays at Costa Sur Resort, Classico Collection By Sonesta's private sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Costa Sur Resort, Classico Collection By Sonesta offers 158 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to balconies. 46-inch Smart televisions come with cable channels. Accommodation at this 5-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Costa Sur has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Costa Sur Resort, Classico Collection By Sonesta, you're just a quick walk from Bay of Banderas. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to deep-tissue massages, body treatments or aromatherapy at Costa Sur
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a private beach, a gym and kayaking
  • 5 minutes by car from Cuale Island and 6 minutes from Malecon
Simply walk outside to feel the sun on your face at the sandy beach. At Costa Sur Resort, Classico Collection By Sonesta, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a fitness centre and a terrace. Free self parking is available.

This 5-star Puerto Vallarta hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 11:00 AM.
Costa Sur Resort, Classico Collection By Sonesta has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: MXN 180 to 300 for adults and MXN 180 to 300 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Paddleboard
  • Snorkelling
  • TV in common areas
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • On a private beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch smart TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Late-night room service
  • Meal delivery service
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Costa Sur Resort, Classico Collection By Sonesta

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 180 to 300 for adults and MXN 180 to 300 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Sur Resort, Classico Collection By Sonesta Hotel
Costa Sur Resort, Classico Collection By Sonesta Puerto Vallarta

Costa Sur Resort, Classico Collection By Sonesta Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 31 out of 61 reviews
Rating 8 - Good. 12 out of 61 reviews
Rating 6 - Okay. 7 out of 61 reviews
Rating 4 - Poor. 6 out of 61 reviews
Rating 2 - Terrible. 5 out of 61 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our ocean side room and listening to the ocean all night!
Stayed 1 night in Jan 2025

10/10 Excellent

Sheyla

Stayed 7 nights in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleepless at the Sur.

Do no be tricked by the beauty of the ocean out front. If you can sleep through the sound of 1,000 cars and noisy trucks and buses driving by 24 hours a day from directly behind the resort, and the pounding surf from the front in VERY un-soundproof rooms, then this is the place for you. Beds and pillows are not comfortable. Two of our party of three also ended up with food poisoning as did a few other guests we spoke with. Both taps in our shower were hot water. There was a plumbing leak under the kitchen sink and a mess on the floor which I washed myself after they ran a dirty mop across it. Mexico is officially off the destination list.
Stayed 11 nights in Jan 2025

10/10 Excellent

V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute unobstructed view of the ocean! The humpback whales and manta rays visited us everyday. There is nothing like falling asleep with the white-noise of the waves crashing on the rocks.
Stayed 7 nights in Jan 2025

6/10 Okay

Juan C

Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Good food. Very clean. Amazing view! Close enough to town with uber and taxi service. Nice to have a kitchenette. Limited lounger chairs at the pool. We had to wait most of the day for loungers. People seem to put towels on them but never actually use them.
Stayed 6 nights in Dec 2024

2/10 Terrible

Jasmine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Natalia Andrea

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have travel around Mexico often and been to excellent hotels but the service we received from day 1 out in the restaurant and pool area was very poor. The hotel needs updates asap.
Stayed 3 nights in Jan 2025

4/10 Poor

ken

Travelled with partner
Disliked: Staff & service
The hotel was nice in general close to the ocean. I was raving about how nice and friendly the staff was and would come back to the same hotel again. But the last night of the stay we went in to the restaurant as usual. We sign the bill and left. When we check out the restaurant bill was not the same. One of the staff charge us 100 peso in tips. I had to explain the bills is wrong so many times, I just gave up and pay the total of the stay. It wasn’t the 100 peso It was the integrity I would not care less. I would have said I would come back, but I’ll try other hotel in the area next time.
Stayed 4 nights in Jan 2025

8/10 Good

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: great ocean views, awesome staff, good rates The not so good: we were very disappointed with the food at the restaurant. The quality wasn't great, but the worse was that our dishes would systematically arrive late and lukewarm. Also, the hotel is near a fairly busy road and the noise from trucks which decelerate and accelerate on the speed bumps by the hotel entrance is deafening. The noise comes through the bathroom windows directly into the bedroom
Stayed 5 nights in Dec 2024

10/10 Excellent

Jamie L

Liked: Cleanliness, amenities, property conditions & facilities
Relaxing
Stayed 4 nights in Dec 2024

10/10 Excellent

Zheng

Liked: Cleanliness
Disliked: Property conditions & facilities
service is good! The view from my room's balcony was breathtaking!!!! It was an incredible ocean view and the sound of ocean waves was so soothing....I just wish the facilities in my room were better. For example, the water sink. I had to keep pushing that thing in the sink to make the water go down. Sometimes the room services were not always on time. I was back to my hotel room one night and found it wasn't really cleaned. But the staff were super nice and they gave me new towels and got my room cleaned the next day. So overall, it was a good experience!
Stayed 7 nights in Dec 2024

4/10 Poor

Esmeralda

Disliked: Property conditions & facilities
WE WERE DRAWN BY THE PICTURES BUT IT WAS OLD AND NOT UPDATED. THE PICTURES ARE NOT REFLECTIVE.
Stayed 6 nights in Dec 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to stay away from the crowd. The bus was cheap to take around and a private beach with less crowds.
Stayed 4 nights in Nov 2024

8/10 Good

Anantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the oceans. Feels cozy unlike big chains. Close to the main attractions yet away for relaxation.
Stayed 6 nights in Dec 2024

2/10 Terrible

Joel

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
When I first booked this hotel, I was on the impression that it was an all inclusive resort, that was one of the main reasons we made the reservations there. When it was time to check in, we were told otherwise. When we got our room, our room was really dirty, dust everywhere, the curtains were extremely dirty and stained and the bathroom was disgusting. We were there to celebrate our honeymoon and seeing that as our first impression left us with a bad feeling about the resort. We had to complain multiple times in order to get a new room. We heard from multiple people at the resort that they also had a bad experience checking in or having the impression of an all inclusive resort when they did the booking as well. The staff at the restaurant, bar and cleaning maids were really nice and had a great costumer service. The hotel does not look like the property pictures, the hotel is old and needs a renovation asap. Make sure you call the resort before checking in, to get a full description on what you are paying for.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sara-Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful break at Costa Sur Resort. Although on the smaller size, the resort had all the benefits of a bigger place. It was spotlessly clean and we really appreciated that the room was cleaned on a daily basis. Having the option of two pools and the beach was great. The buildings are a bit dated but charming. Our biggest thanks goes to the wonderful staff - because the property is not too big, you really get a chance to know the staff. Special shout outs to Kevin, Raphael, Mauricio and Alejandro who went above and beyond to make sure we had a good holiday. We will definitely be back.
Stayed 5 nights in Dec 2024

6/10 Okay

Adam Leonard Andrew, Port Moody

Travelled with family
Liked: Staff & service
No more to add
Stayed 5 nights in Dec 2024

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Costa Sur Resort in Puerto Vallarta. Pros: • Beautiful waterfront location with easy beach access. • Safe, with great activities, pools, and poolside bar service. • Friendly front desk and poolside staff. • Convenient bus stop right in front of the resort. Cons: • Limited walkable roads and no nearby shopping or dining options. • Room service was a bit slow, and there was a leaking water pipe under the sink. • No conditioner was provided throughout our stay, though shampoo and soap were. • Two bottles of water and coffee were provided on the first day; after that, they had to be purchased. • Bath and pool towels had an unpleasant odor, similar to feet, and could benefit from more thorough laundering with deodorizing agents. • The property is located near a main road, which can be somewhat noisy at night. Overall, it was a pleasant experience, and we hope the resort addresses these minor issues in the future.
Stayed 5 nights in Dec 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and like everything but the breakfast we paid extra for. They are always the same menu l would not do that again
Stayed 7 nights in Dec 2024

4/10 Poor

Daina

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is under renovation, some suites have been updated many have not. Except for the 1st floor the balconies are tiny and do not hold a chair. Our room on the 1st floor had cockroaches. We were not able to use our balcony as maintenance was taking place on upper floors and debris was falling. There was a complete power outage scheduled for a day during our stay. We bought the breakfast package which was a waste of money as there was limited selection and the food was not good - eggs under cooked and meat was gray in color. We moved to another resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there 4 times , counting this visit. Our maid did a wonderful job on our room. The pool was warm and clean. The cove is great because the waves are controlled by the huge boulders, and at low tide you can see fish swimming. But, wed asked for a room on a higher floor, but got one on the 5th. In past years they did something special for us for our anniversary, which is in February but I told them were unable to travel this coming February. They didn't do anything this visit.
Stayed 7 nights in Nov 2024

8/10 Good

Jessie

Travelled with family
Liked: Staff & service
Good food at the restaurant.
Stayed 3 nights in Nov 2024

10/10 Excellent

Betty Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. The staff and the dining options were great. Friendly staff. Would definitely go back.
Stayed 6 nights in Nov 2024

6/10 Okay

Mohammad

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Great hotel for people who want a quiet place and access to a peaceful beach in the facility’s area ! But if you like to go back and forth between your hotel and downtown like we did you easily lose double the price of a hotel room in the downtown !
Stayed 7 nights in Oct 2024