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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Standard Triple Room - with a double bed | Down duvets, in-room safe, free rollaway beds, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Pool

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Hotel Zone Beach
    ‪5 min walk‬
  • Puerto Mágico
    ‪5 min walk‬
  • Cruise Ship Pier
    ‪6 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | Down duvets, in-room safe, free rollaway beds, bed sheets

Superior King Bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down duvets, in-room safe, free rollaway beds, bed sheets

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | Down duvets, in-room safe, free rollaway beds, bed sheets

Standard King

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down duvets, in-room safe, free rollaway beds, bed sheets

Superior Room Two Double Beds

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down duvets, in-room safe, free rollaway beds, bed sheets

Standard Triple Room - with a double bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room Superior With Garden View

Down duvets, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down duvets, in-room safe, free rollaway beds, bed sheets

Double Room Standard

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard

Down duvets, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

Down duvets, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Down duvets, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 2
  • 1 Double Bed

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach fun in outdoor pool, near Cruise Ship Terminal
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with a safe and free toiletries. Beds feature down duvets. 32-inch LED televisions come with digital channels.

Bathrooms include a shower. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Enjoy features like a free beach shuttle, plus 3 restaurants and an outdoor pool.
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests speak favourably about the area's walkability and the overall condition of the property
  • Just a 5-minute walk from Bay of Banderas and 7 minutes on foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with umbrellas and free beach club nearby.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. This Colonial hotel also offers an outdoor pool, a garden and a terrace.

This 3.5-star Puerto Vallarta hotel is smoke free.

La Troje – This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant – Overlooking the pool, this buffet restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Sabores de Mexico – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Cascada Bar – This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Dining availability limited at one or more venues

Other inclusions

Transport to off-site activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 157 out of 1004 reviews
Rating 4 - Poor. 97 out of 1004 reviews
Rating 2 - Terrible. 82 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Amin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t quiet and we had so much problems for our sleeping. Lovely staff
Stayed 5 nights in Nov 2024

8/10 Good

Deborah Lynn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location and easy public bus ride to Old Town. Room had nice amenities, bathroom needs updating (taps/toilet). The late check out fee was a full nights stay and we only needed 4-hours - very disappointed as they were not at capacity and we were not even there for that evening dinner and the following morning for meals - taken advantage of! Hotel staff need to pick up dishes and garbage, easy to get served but then cups and dishes left around in common areas for days. Concierge and food/bar staff extremely helpful, front desk not so much. Overall very nice experience, most guests were Mexican families which added to the atmosphere. Beach could have more snacks and less people trying to solicit merchandise very annoying. No lifeguard at beach so swim at your own abilities - very fun experience. Great location and fun for families. We were senior travellers with great physical shape, note this facility is not great for people with physical mobility challenges.
Stayed 7 nights in Nov 2024

6/10 Okay

Ricky

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Marcela

Stayed 7 nights in Oct 2024

8/10 Good

crystal

Stayed 1 night in Nov 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucy makes everything work!
Stayed 2 nights in Nov 2024

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jose

Liked: Staff & service
Stayed 14 nights in Oct 2024

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

2/10 Terrible

Rosario, Louisville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The service, all those guys are very friendly and quick when you ask for something, I don’t like the property, it’s to old , the locks are olds and broken, the pool is close to earlier, the food sometimes are horrible for the money I am paid I can stay on better place , the air conditioning not working properly and we feels like we was on sauna
Stayed 7 nights in Oct 2024

6/10 Okay

Les

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Rafael

Travelled with family
Liked: Staff & service
Walking distance to the beach but the offer a shuttle. A short drive to many tourist areas.
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here. First time was with our two kids . Like the atmosphere. Not a huge resort.
Stayed 4 nights in Sep 2024

2/10 Terrible

Armando

Stayed 3 nights in Aug 2024

10/10 Excellent

ROLAND, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in Puerto Villarta stay here if you like a charming mexican atmosphere. The hotel is located close to every venue in PV, the staff are the best. They take the time to cater your needs, the rooms need upgrading but the staff and location makes up for it. Ty Cesar
Stayed 5 nights in Aug 2024

10/10 Excellent

Kirsten

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! I enjoyed the hospitality and the overall vibe was nice
Stayed 7 nights in Aug 2024

10/10 Excellent

Mayte

Liked: Cleanliness, staff & service, property conditions & facilities
The costs is very good
Stayed 3 nights in Aug 2024

10/10 Excellent

Natali

Stayed 4 nights in Jul 2024

4/10 Poor

Jose

Travelled with partner
Disliked: Amenities, property conditions & facilities
If i were to rate it from 1-10 (10 being the best) i would give this property a 4.5 . There is no wifi in your room only wifi at the lobby and by the pool. In 2024 hard to think hotels dont have wifi in your room . The food that was provided at the pool side was just cheap stuff like fries , hotdog, burgers. Thats it. The food the was provided at the buffet was not any better. If anyone were to read this please just spend and extra 200-300 bucks more and get a nicer resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

vallerie

Liked: Cleanliness, staff & service
Everyone was quick to answer
Stayed 3 nights in Jul 2024

4/10 Poor

Hector

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
beach is 3 blocks away no restrooms where they have There umbrellas and seats it’s a terrible set up
Stayed 2 nights in Jul 2024

8/10 Good

Jesus, Anaheim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 2 nights in Jul 2024

4/10 Poor

Daniel, El Paso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner can not be adjusted, rooms are hot. Door knobs and keys are old. Room lighting is poor. Not enough outlets in the room. Rooms need to be remodeled and updated. Staff is friendly. Swimming pool area was nice. Food was good.
Stayed 7 nights in Jul 2024

2/10 Terrible

Oscar

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property very outdated. Staff was really nice.
Stayed 4 nights in Jul 2024

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It’s a dated hotel, but it’s charming. The food is excellent. Truly authentic Mexican food and had several different options everyday. My kids, 8, 11 and 16 lived their food, but they eat Mexican food anyways. Maybe they should incorporate quesadillas and chicken nuggets for kids that don’t eat much Mexican food. I wish it was beach front, but you can walk about 10 minutes to the beach. It is not so nice at the area of the beach, but it’s ok… our toilet wouldn’t flush properly and we called but it wasn’t fixed. We would literally have to crank it for it to flush. The pool is nice, the snack bar is good and the drinks were great. Overall good experience.
Stayed 4 nights in Jul 2024