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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

Exterior
On the beach, beach cabanas, beach umbrellas, beach towels
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior
5 bars/lounges, 2 poolside bars, swim-up bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Hot tub

Explore the area

Map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY, 63732
  • Vallarta Adventures
    ‪2 min drive‬
  • Nayar Vidanta Golf
    ‪3 min drive‬
  • Nuevo Vallarta Beach
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Rock Royalty Ocean view Double beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Rock Royalty Ocean view Double beds

  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View King

  • Partial sea view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Bedrooms, Pool View (Family)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 2 Bedrooms, Pool View (Family)

  • 69 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant) | Egyptian cotton sheets, premium bedding, down duvets, free minibar

Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

  • Ocean view
  • 195 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Suite, 1 Bedroom (Rock)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View Double Beds

  • Partial sea view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds, Ocean View

  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (PURE WELLNESS)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds (PURE WELLNESS)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Room, 1 King Bed, Ocean View (Diamond)

  • Ocean view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean view king

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Rock Royalty Ocean view king

  • Ocean view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.5 out of 5, Wonderful, (1007)
The price is €497
for 1 room
includes taxes & fees
20 Apr - 21 Apr
Velas Vallarta Suites Resort All Inclusive

About this property

Hard Rock Hotel Vallarta - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Vallarta - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hard Rock Hotel Vallarta - All Inclusive offers 362 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

A health club and complimentary bicycles are featured at the property. 2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Hard Rock Hotel Vallarta - All Inclusive's great beach location. During your stay, you'll be connected to the convention centre and just a quick walk from Bay of Banderas. You'll find features such as free breakfast and free WiFi in public areas, plus 2 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy international cuisine at The Market, one of the property's 6 restaurants and 5 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with Swedish massages, facials or hydrotherapy at the spa
  • Services include babysitting, free food shopping service and a free children's club
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • 8 minutes by foot from Bay of Banderas and a 2-minute drive from Vallarta Adventures
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club.

This 4.5-star Nuevo Vallarta property is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
The Market – This buffet restaurant specialises in international cuisine.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Zen – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Open daily.
Ipanema – This steakhouse specialises in Brazilian cuisine and only serves dinner. Open daily.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Cycling
Fitness facilities
Volleyball

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Ipanema
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Pickleball
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (return)
  • Airport shuttle fee per child: MXN 1000 (return), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Hard Rock Hotel Vallarta - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1007 reviews
Rating 8 - Good. 260 out of 1007 reviews
Rating 6 - Okay. 119 out of 1007 reviews
Rating 4 - Poor. 47 out of 1007 reviews
Rating 2 - Terrible. 56 out of 1007 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lian Fa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun activities. I like how no reservations were required for the restaurants, you just had to wait. Portion sizes in most of the restaurants were small so you need to order several dishes. Some of the shows were good. Service was pretty good but not excellent. The buffet needed more food options.
Stayed 5 nights in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard Rock Vallarta - #1!
Hard Rock Vallarta will always be our go to in PVR. The music, the activities, the food, the drinks, the room, the beach….all phenomenal!! Special call out to Isrreal who went out of his way to take care of us around the pool, to Samuel who is someone we alway look forward to seeing when we visit and not to mention his amazing team that always takes the best care of us. I seriously can’t say enough! Stay here!
Stayed 3 nights in Jan 2025

10/10 Excellent

Brad

Stayed 7 nights in Dec 2024

6/10 Okay

Vilma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
My expectations as it is a hard rock hotel were not met. We have been too smaller all inclusive resorts that definitely had more amenities and better food options. Most if not, all of the restaurants had buffets and not many à la carte options. I will say that bell boy, reception staff, spa staff and servers gave us amazing service. The Host, how ever all seemed to hate their jobs and were rude. We had made a reservation for New Year’s Eve for 13 people when we went up to the restaurant, they had our party down for eight people instead. They had a table already sat outside of the restaurant to accommodate for New Year’s Eve event. They didn’t seem to like their table and requested a table inside instead. Although their reservation was at the same time as ours, and they had already been sat, they moved them inside the restaurant and sat us outside where the other table didn’t wanna be. Host or manager for Frida Restaurant who ever she was was very rude. That is all. It wasn’t horrible, but I did have higher expectations for Hard Rock.. I will say Karla and Monica gave my husband and I amazing massages during our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the staff, friendly helpful. Clean lots of fun things to do.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jesse

Stayed 3 nights in Dec 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, the views were gorgeous.
Stayed 6 nights in Dec 2024

10/10 Excellent

PATRICIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the variety of restaurants, places to sit around the pool and on the beach, the staff and basically everything about the resort!
Stayed 7 nights in Dec 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed that staff, pools, restaurants, basically everything!

10/10 Excellent

Anupam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Dec 2024

10/10 Excellent

Alex

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

Adolfo Manuel

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Los accesos a las habitaciones, y las habitaciones estan muy deterioradas, viejas los.elevadires no sirven, las habitaciones son pequeñas y viejas cimparadas con otros hoteles Hard Rock de otras localidades, las areas comunes estan bien y los alimentos igual pero es una pena que esten en tan malmestado los pasillos y las habitaciones con aire acindicionado que suena como tractor.
Stayed 4 nights in Dec 2024

8/10 Good

Jessica Lyndsay

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall, good stay!
Stayed 6 nights in Dec 2024

10/10 Excellent

Srinivasan, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Erinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Abu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024

8/10 Good

Kazuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sólo por el nombre
Pésimo servicio y actitud en el check-out, instalaciones viejas. Olor a humedad constante.
Stayed 2 nights in Dec 2024

8/10 Good

James Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not good, we had no ac the whole time, called maintenance multiple times and they tried telling us it works fine. I own my own hvac company and they were lying to me. When calling for 21° and it doesn’t go down below 24.5° it does not work. He said turn fan on and that would help. Multiple calls made for this and no one cared or fixed it or changed rooms for us. Very disappointing, every night we could not sleep, the room are also very small and cramped for family of 4
Stayed 6 nights in Dec 2024

4/10 Poor

DONNA

Travelled with partner
Liked: Property conditions & facilities
We love HRHV and this was our 7th visit to this property. I was quite shocked at how different and unpleasant this visit was compared to all of our others including our visit prior which was just in April of 2024. Our room was in terrible condition. We have stayed in that exact room 3 other times and our 4th was a nightmare. The drawers on the dresser would not close. We called maintenance and no one would come. They kept rolling out and we would bang into them. We tried to tape them closed. Then our toilet stopped flushing...what a nightmare! We called and they said they were sending someone within 5-8 minutes and we needed to wait for them. 30 minutes later we called again. 20 minutes later we called again and said they had permission to come into our room, but that we had to leave then for a scheduled activity. We came back 4 hours later and it still wasn't fixed. My wife went to the front desk and the person said he saw all of our calls and that this was unacceptable. To go back to our room and someone would be right there. It took another 4 hours to get the issue resolved. It was miserable. The food quality has gone way done. The entertainment staff is all new and the activities were either boring or just outright cancelled. We didn't get any of our VIP benefits even when we asked. I am sad to say that I don't think we will be back. I also feel we deserve a refund for 1 night due to the maintenance issue, missing dinner, etc. They only offered a 25 minute massage.
Stayed 4 nights in Dec 2024

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and the staff.
Stayed 3 nights in Dec 2024

2/10 Terrible

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was one of the worst I’ve ever stayed at. The rooms smelled. The hallways smelled. The floors were wet. Changed rooms and it was no better. Pool was filthy and dinner at Frida was flavorless. I ultimately could not stay the first night and had to leave the hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dania Isabella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

LILANA

Travelled with group
Disliked: Amenities, property conditions & facilities
I cannot believe this is a Hard Rock Property, the hotel needs an upgrade and fast, the rooms are old that the door on my dresser was hanging off the hinge and the room was dirty, after i complained they "so call" upgrading me to the exact room accept with a better dresser, this was all inclusive, what a joke!! they had no bottled waters in the room nor on the property, Hard Rock you need to upgrade, i plan on returning to vallarta in feb but will definitely stay elsewhere!
Stayed 4 nights in Dec 2024