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Hotel Portonovo Plaza Malecón

3.0 star property
VIP Access

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Photo gallery for Hotel Portonovo Plaza Malecón

Outdoor pool
Front of property
Standard Doble | In-room safe, desk, soundproofing, free WiFi
Interior entrance
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Teatro Vallarta
    ‪1 min walk‬
  • Camarones Beach
    ‪1 min walk‬
  • Malecon
    ‪6 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Basic Room

Basic Room | In-room safe, desk, soundproofing, free WiFi

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Doble

Standard Doble | In-room safe, desk, soundproofing, free WiFi

Standard Doble

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard

Standard | In-room safe, desk, soundproofing, free WiFi

Standard

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Portonovo Plaza Malecón

Hotel with free breakfast, a short walk to Malecon
An outdoor pool, a rooftop terrace and a 24-hour business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and concierge services are on-site.
Hotel Portonovo Plaza Malecón offers 45 accommodations with a safe and a hairdryer. 32-inch LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at Hotel Portonovo Plaza Malecón. During your stay, you're just a quick walk from Malecon. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by foot from Malecon and a 1-minute drive from Bay of Banderas
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. Event space at this hotel measures 205 square feet (19 square metres) and includes conference space. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Portonovo Plaza Malecón. Limited free parking is available on a first-come, first-served basis.

This 3-star Puerto Vallarta hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 205 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 19 February 2025 to 2 March 2025 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Portonovo Plaza Malecón

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 1016 reviews
Rating 8 - Good. 337 out of 1016 reviews
Rating 6 - Okay. 149 out of 1016 reviews
Rating 4 - Poor. 57 out of 1016 reviews
Rating 2 - Terrible. 52 out of 1016 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Eldon, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
it is close to shops\ streets are noisy at nights
Stayed 14 nights in Nov 2024

8/10 Good

Mario

Stayed 1 night in Nov 2024

6/10 Okay

Rita

Travelled with family
Liked: Cleanliness, staff & service
Could use some love
The hotel is clean and the staff helpful and friendly. It definitely could use some mainstream. The bathroom floor was constantly wet either from leaky toilet or sink. Shower also sprayed water everywhere as needs new seals. Breakfast was good. Rooftop pool definitely needs an update. But😀. Price was good. Very close to Malecon and many wonderful restaurants. Perfect for short stays. Would go again❤️
Stayed 2 nights in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Nov 2024

4/10 Poor

Gus

Liked: Room comfort
Disliked: Cleanliness, staff & service
Nice location. Bad service
They out us on two bedroom. I had reserved a single bed. First the key didn’t work. The bell boy had to try several times. When we tried taking a shower no hot water. We called the front desk and she said that she knew it was not working that the service guy was not in. She said to leave running. We wanted almost a half hour and no hot water. The next morning we tried again and no hot water. The front lady didn’t seem ti care. We went out of the room and the key didn’t work. We had to try several times before it work. We went downstairs and spoke to a guy. We told him about the water and the key not working. He said he had reported the issue to management and he they never fixed it. He reprogrammed the keys and went to try it again. He had trouble opening the door. He kept trying and after several attempts it worked. He said there must be something with the lock. He said to just keep trying. Sure enough when we went back and tried opening the door it didn’t work. Again we had to try several times until it work. They just didn’t seem to care.
Stayed 2 nights in Nov 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay at. I enjoyed the location and surroundings…
Stayed 1 night in Oct 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, room comfort
Service is wonderful. The front desk staff, everyone was amazing, kind and inviting.
Stayed 1 night in Nov 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, easy access to the Malecon
Stayed 1 night in Nov 2024

4/10 Poor

Alvaro

Travelled with family
Liked: Staff & service
Wifi never worked , light bulbs burned,
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All tje employees were kind and respectful friendly and always with a smile. Including the manager. Everyone was helpful
Stayed 4 nights in Nov 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good area
Stayed 4 nights in Nov 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the complimentary breakfast
Stayed 3 nights in Nov 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , nice area with good food, good breakfast, very friendly, I recommend, we have a great time
Stayed 4 nights in Nov 2024

10/10 Excellent

Ginette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Colin

Stayed 1 night in Oct 2024

10/10 Excellent

Sylvia

Stayed 1 night in Oct 2024

2/10 Terrible

Manuel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Nov 2024

6/10 Okay

Isidro

Stayed 1 night in Oct 2024

8/10 Good

Wendel Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveinient location
Stayed 3 nights in Nov 2024

8/10 Good

Dudley

Travelled with partner
Breakfast was not very good. The place needs some old as things are falling off the walls. But clean and tidy with good water.
Stayed 1 night in Nov 2024

4/10 Poor

Juan

Disliked: Property conditions & facilities, room comfort
Last time staying here.
I booked a room the same day I arrived. I booked on line. When I got to the hotel checking in was easy. The women there gave a room on the 3rd floor. I had stayed at this hotel before and I liked it. However this time I got to my room and opened the door only to be greeted with cigarette smell and mildew. The toilet had not been flushed and there was toilet paper and cigarette butts in the water. I flushed it down, set my bags down and headed downstairs to see if I could change rooms. When I got to the front desk the woman was on the phone. I was hungry so I decided to go for a bite and come back and ask for a room change. After eating I came back and there was another woman at the front. It seems there was a shift in staff. I asked the woman if there were smoking rooms in the hotel and she said that the hotel was smoke free. I told her that my room smelled like smoke and I found cigarette butts in the toilet and wanted to change rooms. She say that someone had smoked in the room and that they were full and there were no rooms available. To check the next day. I spent the night in a smelly room and when I left my clothes smelled like smoke. This is the last time I am staying at this hotel. Even though other areas in the hotel are okay.
Stayed 1 night in Nov 2024

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Oct 2024

8/10 Good

Maria Carmen

Liked: Cleanliness, staff & service
Rooms quite nice, clean Breakfast very Good! Some rooms are a bit noisy
Stayed 2 nights in Nov 2024