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Hotel Suites Mar Elena

3.0 star property

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Photo gallery for Hotel Suites Mar Elena

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Family Room | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
32-inch plasma TV with cable channels, TV, books
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast included
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Puerto Vallarta
  • Malecon
    ‪3 min drive‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Playa de los Muertos
    ‪17 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Classic Apartment

Classic Apartment | Living area | 32-inch plasma TV with cable channels, TV, books

Classic Apartment

  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Futon

View all photos for Family Room

Family Room | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Family Room

  • 30 sq m
  • Studio
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Standard Room

  • 20 sq m
  • Studio
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Hotel Suites Mar Elena

Colonial aparthotel with free breakfast and fitness centre
Along with an outdoor pool, this aparthotel has a fitness centre and a 24-hour business centre. Free continental breakfast and free WiFi in public areas are also provided. Additionally, concierge services, a 24-hour front desk and a computer station are on-site. Each apartment offers comforts like a Tempur-Pedic bed and Egyptian cotton sheets, plus free WiFi and a plasma TV with cable channels. A rainfall shower, a down duvet and a safe are among the other amenities available to guests. Housekeeping is available on request.
Hotel Suites Mar Elena offers 46 air-conditioned accommodations with a safe and blackout curtains. Each accommodation is individually furnished. Tempur-Pedic beds feature Egyptian cotton sheets, down duvets and premium bedding. 32-inch plasma televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead. This Puerto Vallarta aparthotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Hotel Suites Mar Elena. During your stay, you're just a quick walk from Hotel Zone Beach. Free breakfast, free WiFi in public areas and an outdoor pool are available. Built in 1986, this comfortable aparthotel has 46 apartments over 4 floors. Enjoy your stay with amenities like free WiFi and a Tempur-Pedic bed in each apartment.
  • Each apartment offers a Tempur-Pedic bed, a plasma TV and Egyptian cotton sheets
  • Free continental breakfast served daily
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Just a 3-minute drive from Malecon and a few minutes from Cruise Ship Terminal
  • Beach shuttle service available for a fee
Hotel Suites Mar Elena offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is served daily. A terrace, tour/ticket assistance, and concierge services are also featured at Hotel Suites Mar Elena. A complete renovation of Hotel Suites Mar Elena was completed in March 2020.

Smoking is allowed in designated areas at this 3-star Puerto Vallarta aparthotel.

Guests are served a free continental breakfast daily from 8:30 AM to 10:30 AM.

Languages

English, Spanish

Property amenities

Beach

  • Sandy beach nearby
  • Beach shuttle (surcharge)

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Beach shuttle (surcharge)

Dining

  • Free continental breakfast available daily 8:30 AM to 10:30 AM

Bedrooms

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • 1 private bathroom
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room

Entertainment

  • 32-inch plasma TV with premium cable channels
  • Books
  • TV in common areas

Outdoor areas

  • Outdoor furniture
  • Terrace

Laundry

  • Laundromat nearby

Work spaces

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (79 centimetre wide door)
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city centre
  • Near a health/beauty spa

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 4 floors
  • 46 units
  • Bed sheets changed on request
  • Built in 1986
  • Colonial architecture
  • Eco-friendly toiletries
  • Housekeeping (on request)
  • Individual furnishings
  • Reception hall
  • Renovated - March 2020
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Suites Mar Elena

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Hotel Suites Mar Elena.

Property is also known as

Mar Elena
Suites Mar Elena
Suites Mar Elena Hotel
Suites Mar Elena Hotel Puerto Vallarta
Suites Mar Elena Puerto Vallarta
Hotel Suites Mar Elena Puerto Vallarta
Hotel Suites Mar Elena
Suites Elena Puerto Vallarta
Hotel Suites Mar Elena Aparthotel
Hotel Suites Mar Elena Puerto Vallarta
Hotel Suites Mar Elena Aparthotel Puerto Vallarta

Hotel Suites Mar Elena Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 171 out of 380 reviews
Rating 8 - Good. 133 out of 380 reviews
Rating 6 - Okay. 48 out of 380 reviews
Rating 4 - Poor. 15 out of 380 reviews
Rating 2 - Terrible. 13 out of 380 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Yenny

Liked: Cleanliness, property conditions & facilities
Very friendly staffs, property very clean amenities, tv very confused to turn on, maintenance came to the room to show us how to used the remote control. there is no place to hang clothes in the room.breakfast great, fresh fruits, bread, coffee orange juice.
Stayed 4 nights in Dec 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Very Hard mattress! It was uncomfortable. The surrounding area is loud and mostly massage shops. It does feel safe and the hotel is nice for the price
Stayed 1 night in Nov 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a quiet place close to the beach
Stayed 5 nights in Nov 2024

8/10 Good

Rudolf

Travelled with group
Liked: Cleanliness, room comfort
Would come back to this place
Stayed 6 nights in Nov 2024

10/10 Excellent

Pauline Happiness

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff they work around the clock and very polite. Close to the beach, just a short 3 minutes walk to the beach, cab 🚕 in front of the hotel. Nice and clean.
Stayed 25 nights in Oct 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, nice service The breakfast is like, they should have a real buffet 😎
Stayed 2 nights in Oct 2024

8/10 Good

Juan, Carbondale

Travelled with family
Liked: Amenities, property conditions & facilities
The staff is very courteous, friendly helpful and professional, besides that the hotel’s location is very convenient because there is almost everything you need nearby in a walkable distance, I would definitely stay there again
Stayed 7 nights in Oct 2024

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If your thinking about coming here because it’s a good deal.. Don’t. Pay a little more for somewhere else. Unless you want to ask for towels everyday because they take them and don’t replenish unless you ask. Also elevators were broken. Street noise was wild. If you like sleep don’t come here. No hairdryers available either. If you get the suite with the kitchen, they wont supply sponges or soap. You probably have to ask for that too.
Stayed 3 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay and great staff
Stayed 3 nights in May 2024

10/10 Excellent

Grace, Las Vegas

Liked: Cleanliness, amenities, property conditions & facilities
This was a perfect place for a gateway. You can cross the main street for restaurants or the best food place in front of the hotel. Pool was nice and hotel was clean. They only serve continental breakfast
Stayed 5 nights in Jul 2024

10/10 Excellent

Juan

Stayed 2 nights in May 2024

10/10 Excellent

THUCDOAN

Travelled with family
Liked: Amenities
The AC leaked on us all night. Could not sleep. Everything was falling apart from the ice bucket to the hanging soap dish. Extra cost for swimming towels, everything. Good for the price and location. Great place if you want to stay near locals and the swimming pool is awesome.
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2024

6/10 Okay

Arnold

Disliked: Cleanliness
The hotel does not provide any parking. They do don't have a parking lot for the hotel. You need to find parking on the street, if it's late you might not find parking. Inside my room there was a bad smell coming from the drains.

10/10 Excellent

Lesley

Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities
For one night, it was quiet, and the pool was refreshing
Stayed 1 night in Mar 2024

8/10 Good

Hugo

Liked: Cleanliness, room comfort
Stay was good overall. Located just a few blocks away from beach and restaurants. I didn't like that the room didn't offer a refrigerator so you can't store leftover food. Rooftop is very nice 👍
Stayed 2 nights in Mar 2024

6/10 Okay

Frances

Clean rooms but little ambiance.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
The folks who run Hotel Mar Elena are wonderful and create a wonderful experience! It is a short walk from the beach and while it doesn’t have a beach view, it has a lovely rooftop pool. Rooms at the east end of the hotel are a bit noisier as they are close to a busy street and a Karaoke Bar that loves to crank the volume, but still quite pleasant. Just with the nature of the set-up, if you have noisy neighbours, you will hear them, but this place seems to have a lot of regulars who know each other and are quite friendly. A safe neighborhood in the hotel zone and a lovely spot for a simple getaway.
Stayed 5 nights in Feb 2024

10/10 Excellent

Fahimuddin

Disliked: Cleanliness, amenities, property conditions & facilities
Very basic room. No closet or hanger for cloths.
Stayed 7 nights in Feb 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a hotel/suites combo so a number of guests were there for months. It meant there were great common areas and a wonderful rooftop pool and gathering space. The rooms were basic but large, great redone tile bathrooms and the best and helpful staff.
Stayed 8 nights in Feb 2024

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, room comfort
Not worth the money
This property looks cute on the outside and we only needed it for a night BUT overpriced WAY below expectations. The couches in the lobby area were filthy as was the floor. Check in was good and the lady was pleasant. Once in the room, the lack of upkeep became apparent. The tile floors were filthy, the light in the bathroom did not work, no towels, half a roll of toilet paper, one tiny bottle of hand soap (trial size) for 3 people. No shampoo or conditioner. The one knob in the shower was completely broken off. The water pressure in the shower was pathetic. Rainshower shower head that clearly needed some CLR to clear out calcium and or debris. The bathroom sink was slow to drain, filling with water quickly while we washedThe bathroom door was damaged and in poor condition. It looked very shabby.It spoke to the poor maintenance this hotel receives. The TV had the cable box dangling from it. We asked the staff to deal with the bathroom light twice. On the second go round a young man came in and played with the switch by turning it on and off quickly. We laughed as we knew it clearly had a short and you had to toy with it to turn on... a little scary for sure. We had to go fetch our own towels and luckily we had our own toiletries. The hotel is cute, great location but is in major need of TLC and a good cleaning. Overpriced. I give it a 5 out of 10 for its proximity to buses, beach and restaurants. I would not stay there again for the price paid
Stayed 1 night in Feb 2024

10/10 Excellent

shannon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Nick A

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

4/10 Poor

SANDRA, san jose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is cute, but management is bad. When you rent an apartment you expect to have enough silverware, pots and pans, good fridge, a cleaned place. That was not the case. If you decide to stay here, you will have some kind of issue for sure. Dirty pool, bug bites, dirty place, not enough silverware, pots, pans, non working remote controls, bad smell, no hot water or no water, old bread, fridge will freeze your food, dirty utensils. I will not be staying here again.
Stayed 7 nights in Dec 2023