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Krystal Grand Puerto Vallarta All Inclusive

4.5 star property

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Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
Aerial view
Lobby
2 bars/lounges, beach bar
2 bars/lounges, beach bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333
  • Centro Internacional de Convenciones de Puerto Vallarta
    ‪7 min drive‬
  • Vista Vallarta Club de Golf
    ‪7 min drive‬
  • Cruise Ship Terminal
    ‪11 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Resort View Double

  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda Double

  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Jr. Suite Jacuzzi King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi King

  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Partial Ocean view Double

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi Double

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi Double

  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Balcony Double

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

Deluxe Resort View King | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Resort View King

  • 40 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Partial Ocean View King

  • 40 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Ocean View Double

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King | Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Balcony King

  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda King

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Ocean View King

  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools

The Hacienda at Krystal Grand Puerto Vallarta

  • Pool
  • All-inclusive
  • Spa
  • Restaurant
3.9 out of 5, Good, (871)
The price is €365
for 1 room
includes taxes & fees
4 Apr - 5 Apr
The Hacienda at Krystal Grand Puerto Vallarta

About this property

Krystal Grand Puerto Vallarta All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Puerto Vallarta All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of towels is available on request
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Krystal Grand Puerto Vallarta All Inclusive. During your stay, you'll be within walking distance of Cathedral of Our Lady of Guadalupe. 4 outdoor pools, 4 restaurants and 2 bars are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy local and international cuisine with a beachfront location at Sea Fire, one of the property's 4 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the indoor and 4 outdoor pools
  • Treat yourself to massages, body treatments or manicures and pedicures at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes volleyball and a playground
  • 11 minutes by car from Cruise Ship Terminal and 14 minutes from Malecon
Krystal Grand Puerto Vallarta All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Krystal Grand Puerto Vallarta All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a garden. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta hotel.

Sea Fire – This beachfront buffet restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Le Délice – Overlooking the garden, this restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Il Formaggio – This beach restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Fogo – Overlooking the garden, this restaurant specialises in Brazilian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
O' West – This poolside bar specialises in local and international cuisine and only serves lunch. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fogo
  • Il Formaggio
  • Le Délice
  • O' West
  • Sea Fire

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Highchair
  • In-room babysitting
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (11,141 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Puerto Vallarta All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: MXN 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 128 out of 319 reviews
Rating 8 - Good. 78 out of 319 reviews
Rating 6 - Okay. 55 out of 319 reviews
Rating 4 - Poor. 38 out of 319 reviews
Rating 2 - Terrible. 20 out of 319 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Townsend

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 3 nights in Dec 2024

4/10 Poor

Gael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Overall the whole hotel was dirty and in bad conditions, most of the time the hotel feels dirty, there is poop in some places, the ceiling is leaking in the lobby, and most of the time the staff in management are mean and they are not really helpful sometimes the staff just ignored my questions, the only good staff are the waitresses, most are really friendly and attentive, the food is ok nothing out of this world, and sometimes flies would step on the desserts and breads
Stayed 4 nights in Dec 2024

4/10 Poor

CARLA

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paid for Delux ocean view, didn’t get it instead I got the view of trees blocking the ocean. I requested to be moved to a room with an ocean view which they did however it didn’t have a balcony, front desk staff told me I paid for ocean view only balcony was not included. Be carefully when you booked ocean view with them. Front desk staff was a little bit snarky, however staff at the buffet and security guard were amazing, friendly and kind. We often stay late at night, and one security guy always stayed around our area to make sure we were safe. I don’t know if I would stayed here again since I didn’t like the rooms nor the front desk staff.
Stayed 4 nights in Dec 2024

4/10 Poor

Tali

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we received had black mold on the ceiling. They couldn’t switch our room till 2 days later and even the upgraded room was very dirty. Mold on ceiling torn blanket and broken mirror in bathroom. I would not recommend this hotel to anyone.
Stayed 7 nights in Dec 2024

2/10 Terrible

Galit

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like a representative to call me. My stay was unacceptable
Stayed 4 nights in Dec 2024

2/10 Terrible

Victoria

Disliked: Staff & service, property conditions & facilities
I don’t suggest this place at all. Worst experience in puerto Vallarta. Only reason we stayed was we were attending a wedding here.
Stayed 6 nights in Dec 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
REVIEW FOR KRYSTAL GRAND ONLY NOT THE HACIENDA SIDE Pros: easy to walk around and close proximity to downtown, shopping centers, the marina and grocery stores. The staff are wonderful and super nice. Owest (sushi bar 18 pool) was the highlight of our stay. Pretty quiet and lots of infinity pool space to relax and watch the sunset. The food was decent (not the breakfast it was terrible), but im not a super picky eater and usually just ate salad, yogurt and Ceviche (so good) the whole time. If youre picky with your food you may not enjoy your stay as much. If you go to the steakhouse get the beef fillet its was so good and tender. Cons: Our room frequently smelt of sewage and the shower was spotty going from sprinkles to normal pressue. It was frequently cold water coming from the shower as well. The bedding is another, the sheets were clean but the douvet underneath the cover was really gross, stained and honeslty shouldnt be reused. One of the elevators were not functioning and when it would get down to the main floor you had to hold on the open button and pry open the door (if you're alone good luck). We ended up getting off on the second floor and taking to stairs. This was reported to the desk but remained an issue throughout our stay. Overall i did enjoy my stay but no way is this at all a 5 star hotel. My intitial search shows it listed as a 5 star but I believe that may just be the rating for the Hacienda side only.
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Staff & service
The staff is amazing. Daniel, Francisco, Marisol, Guillermo are the best.
Stayed 6 nights in Dec 2024

6/10 Okay

Sunil

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was Okay’ only. Front desk agent was not very cooperative or helpful. Rooms were not family friendly as there was no door in the restroom and shower. Broken AC since the room temperature never went below 28 degree Celsius during our 5 days stay. All inclusive food and beverages were too mediocre and repetitive. Only the good thing about this Resort is it’s right to next to the beach. Thats it !
Stayed 5 nights in Dec 2024

2/10 Terrible

Coco

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was dirty
Stayed 1 night in Dec 2024

4/10 Poor

Francisco

Disliked: Staff & service
Service is slow, they forget you ask for basic things such as towel in the room, hair dryer had to ask 3 different days and they always said it was coming and never arrived, not sure if they are understaff but for the amount of money they change you can find way better options
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The rooms looked nothing like the pictures.
Stayed 4 nights in Nov 2024

4/10 Poor

regina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel ever!!!
The Hotel was in need of better management from front desk staff to the upkeep of the hotel. In the lobby area the furniture cushions were filthy. They covered some of them with bed sheets. In the buffet area they wrapped the silverware in paper napkins, the food quality was poor, the desert table had flies on the cakes and pastries. There is so much I could negatively say about this hotel/resort. My advice is stay away from this resort. I would recommend Dreams hotel as we spent our first day of our vacation there because we had a credit from a previous stay. Then we did 2 days at Krystal Grand. I could not wait to leave the place.
Stayed 2 nights in Nov 2024

8/10 Good

Sareth

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The staff were very friendly, resort felt safe. The buffet needs more options.
Stayed 5 nights in Nov 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this resort were very friendly and provide awesome services. Transportation was easy accessible with their taxis. Getting to the city was fun & easy. We actually rented uber to get to the city. They had multiple restaurants & souvenirs shops. Just overall a great & memorable experience at this resort.
Stayed 5 nights in Nov 2024

4/10 Poor

Virginia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not enough staff
Stayed 5 nights in Oct 2024

8/10 Good

ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved the hacienda for adults only
Stayed 4 nights in Oct 2024

6/10 Okay

Sixto

Stayed 3 nights in Oct 2024

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food variety, nice view of the ocean.
Stayed 3 nights in Sep 2024

10/10 Excellent

humberto

Liked: Cleanliness, staff & service, property conditions & facilities
I really like it there
Stayed 3 nights in Jun 2024

10/10 Excellent

MITRA, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place. It was our second visit and not disappointed. Well be back. Food was excellent and staff was wonderful.
Stayed 7 nights in Sep 2024

4/10 Poor

Trina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our initial room didn’t have any air. They switched our room and that room shower was broken no hot water . Room keys didn’t work no phone in room to call front desk so we had to go down there and have the keys fixed every time .
Stayed 4 nights in Sep 2024

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was great and the food also. Bathroom shower was slippery. I actually fell the last night. Maybe a mat would help?
Stayed 8 nights in Jul 2024

10/10 Excellent

Angelina Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so supportive, loved staying here 10/10
Stayed 4 nights in Jul 2024

8/10 Good

Johonas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn’t that great. The alcohol is water down
Stayed 2 nights in Jul 2024