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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Superior Room, 1 King Bed, Beachfront | View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
On the beach, beach umbrellas, beach bar
Couples treatment room(s), sauna, body treatments, aromatherapy

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • Pool
  • 24/7 front desk
  • Spa

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Flamingos Golf Club
    ‪2 min drive‬
  • Art Walk Bucerias
    ‪5 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed | Free minibar, in-room safe, blackout curtains, iron/ironing board

Standard Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront | Free minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Beachfront

  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Room

  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Luxury Room, 2 Double Beds, Partial Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Garden View

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Family fun on the beach, with 3 outdoor pools, near Playa Bucerías
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include a shower and hairdryers. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Krystal Grand Nuevo Vallarta – All Inclusive's great beach location. During your stay, you're just a quick walk from Bay of Banderas. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with manicures and pedicures, body wraps or body treatments at the spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes a gym, complimentary bicycles and archery
  • Guests have great things to say about the helpful staff and the beach
  • Just a 3-minute walk from Bay of Banderas and 6 minutes by car from Nuevo Vallarta Beach
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
The Grill – This restaurant only serves dinner. Reservations are required. Open selected days.
Ayami – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.
Restaurante "O" – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children are not allowed in the infinity pool.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 446 out of 1056 reviews
Rating 8 - Good. 284 out of 1056 reviews
Rating 6 - Okay. 171 out of 1056 reviews
Rating 4 - Poor. 82 out of 1056 reviews
Rating 2 - Terrible. 73 out of 1056 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aldo Aurelio

Stayed 4 nights in Nov 2024

8/10 Good

Antonio

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beach view suite stay 9/10
My experience overall was great. The food, in my opinion, was amazing. The mexican food that was available at the buffet was overall satisfying. While I personally would have preferred more mexican cuisine. I understand the various cuisine options. The reason why I did not give this place a 5 star was due to the lack of transportation from and to the airport. Also, upon arrival, we didn't have change or smaller bills. Therefore, we tipped the baggage porter what we could at that moment. Only to hear him cussing up a storm outside. Very unprofessional. While I was tempted to address this, I figured it was best to enjoy our stay and not let someone that petty ruined our stay. Shout out to Javier, who got promoted from the buffet to the Mexican restaurant. Congratulations, my friend. Also, thank you to the ladies who helped during our arrival.
Stayed 4 nights in Nov 2024

6/10 Okay

bryan

Travelled with partner
Liked: Cleanliness
The Food left a lot to be desired, The Service good with the exception of the front desk , Quite a few of them need more customer service training, The Altitude and VIP Check in people and service were Excellent!!! And lastly the Extremely way to loud and Late Music will make us Choose differently next trip .
Stayed 4 nights in Nov 2024

6/10 Okay

Ilze, Tucson

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
At first we received a horrible room then they exchanged it for a smaller one but more clean and confortable. The food was amazing!
Stayed 5 nights in Nov 2024

6/10 Okay

Yuri, Norwalk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are areas in the property that are in desperate need of cleaning, especially the adult pool!
Stayed 3 nights in Nov 2024

8/10 Good

Jovani

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Nov 2024

2/10 Terrible

GLORIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. Food is not that great. We were given one price initially and when we got there they were charging us extra fees. Staff could be very snobby. There was not that many activities for kids. Everything was mainly for adults. It should be a family resort as they charge for kids the same price as adults. I would not recommend it. We stayed there for a week, were not satisfied.
Stayed 7 nights in Nov 2024

4/10 Poor

jorge

Liked: Staff & service
Disliked: Cleanliness
Watered down drinks, food with no flavor, person on microphone all day at pool, loud music until almost 12am. Nice staff that’s about the only plus
Stayed 3 nights in Oct 2024

6/10 Okay

Connor

Travelled with partner
Overall not a bad stay. The pools and bars are nice. There is a convention hall on site so it’s quite busy with guests for different events and can easily get crowded The mini bar in our room didn’t get cold, and didn’t get fixed. It was also only stocked every two days, which wasn’t great when needing bottled water. Food was decent, however the Buffet was basically the same each day. Service was on and off. Some days we were taken care of, other days, we didn’t even get spoken to by a server. Property is nice looking, and overall well kept.
Stayed 10 nights in Nov 2024

8/10 Good

Brooklyn

Liked: Staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

Shahin

Disliked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our 1st trip to Mexico the Krystal Grand Neuvo did not disappoint. All the staff were so wonderful and accommodating. We loved the variety of restaurants. When we asked for a room upgrade there was no hesitation. The beach was beautifully well kept. We loved absolutely our experience and plan to bring our kids for our next trip!
Stayed 9 nights in Nov 2024

6/10 Okay

Cheryl L

Stayed 7 nights in Oct 2024

10/10 Excellent

Dakota

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fun and engaging, food was excellent, the pool relaxing. Check in was a breeze, and so was checkout, no hidden fees.
Stayed 4 nights in Nov 2024

8/10 Good

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the price! Lots of value. Food was decent, staff was good, room was clean. The overall design of the property was visually appealing but very inconvenient at ground level. When the resort is full, the walkways were not design for multiple people to walk side by side. Everyone moved around like ants in a line. Other than that we enjoyed our stay.
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Liked: Amenities
Swimming areas were great. Beach service was excellent. Room service could be better
Stayed 7 nights in Nov 2024

10/10 Excellent

Joanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

6/10 Okay

Sabina, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. My room was too small and the buffet food was not very Mexican oriented, needs improvement
Stayed 8 nights in Nov 2024

6/10 Okay

Warren S

Travelled with family
Disliked: Cleanliness, staff & service
Was an average place. For an all inclusive property I would not return to this resort again.
Stayed 8 nights in Nov 2024

8/10 Good

Stevens Siman

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: 1. Excellent customer service of hotel staff. Concierge was very attentive to our concerns and went above and beyond to improve/elevate our stay. Friendly staff who can generally understand English. 2. Nice family pool and infinity pool, clean grounds. 3. Mostly good food in restaurants. 4. There is a bike rental shop, convenience shop (under renos during our stay) and pharmacy (for toiletries and common meds) right in front of the property. Cons: 1. Wifi reception is spotty in most common areas other than the special guest lounge. Our first room (Standard) had virtually no wifi - a problem since I needed to be reachable by work. Concierge installed a wifi router/booster in our room after I explained my need. 2. Safety deposit boxes had battery issues. Action was quick but did not resolve issue in our first room. Upon follow up 2 days after, they immediately upgraded us for free to a Junior Suite Pool View room. The second safe also had battery issues but was fixed the following day. 3. Facilities need some cosmetic renovations (fresh coat of paint) but nothing of serious concern. 4. Hard to find a quiet spot to lounge. Both pools have music blaring. Adult pool always had thumping music that only a few guests seemed to enjoy. Whoever controlled the music does not read the crowd. 5. Horseback riding is available on the beach, independent of the hotel. But, horses will poop where they need to. 6. Buffet wait staff got slammed during the busy weekend.
Stayed 7 nights in Nov 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not taken care of properly. Staff was unfriendly. Food was horrible. Definitely not what was advertised in Expedia.
Stayed 2 nights in Nov 2024

6/10 Okay

Alain

Travelled with family
Disliked: Property conditions & facilities
This is a 3 star hotel with decent food, average service and quite rundown. Not what we expected.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose, Villa Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The opportunity to have a pool area specifically for adults was a plus—great location and views.
Stayed 1 night in Nov 2024

10/10 Excellent

Francisco

Stayed 2 nights in Oct 2024

10/10 Excellent

carmen lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the adult pool with swim up bar! Amazing servers always ready to bring u a beverage Amazing snacks throughout the day. Fish tacos!!
Stayed 7 nights in Nov 2024