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Marriott Puerto Vallarta Resort & Spa

4.5 star property

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Photo gallery for Marriott Puerto Vallarta Resort & Spa

Property amenity
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Room, 2 Double Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta, 48354
  • International Convention Center
    ‪6 min walk‬
  • El Faro Lighthouse
    ‪6 min walk‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪9 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, Ocean View

Junior Suite, 1 Bedroom, Ocean View | Living area | LCD TV, pay films

Junior Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking, Ocean View

  • Ocean view
  • 119 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Garden view

Room, 1 King Bed, Non Smoking, Garden View

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Beach/ocean view

Room, 2 Double Beds, Non Smoking

  • Bay view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Beach/ocean view

Room, 2 Double Beds, Non Smoking, Ocean View

  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Room, 2 Double Beds, Non Smoking, Ocean View

Panoramic Room, 2 Double Beds, Non Smoking, Ocean View | Beach/ocean view

Panoramic Room, 2 Double Beds, Non Smoking, Ocean View

  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Beach/ocean view

Room, 1 King Bed, Non Smoking

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Living room | LCD TV, pay films

Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Suite, 1 Bedroom (View)

Panoramic Suite, 1 Bedroom (View) | Living room | LCD TV, pay films

Panoramic Suite, 1 Bedroom (View)

  • Ocean view
  • 116 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Non Smoking, Ocean View

Beach/ocean view

Panoramic Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • 128 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Garden view

Room, 2 Double Beds, Non Smoking, Garden View

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom, Terrace, Oceanfront

Presidential Suite, 1 Bedroom, Terrace, Oceanfront | Minibar, in-room safe, desk, laptop workspace

Presidential Suite, 1 Bedroom, Terrace, Oceanfront

  • Ocean view
  • 192 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

2 outdoor pools, pool umbrellas

The Westin Resort & Spa Puerto Vallarta

  • On private beach
  • Pool
  • Hot tub
  • Spa
4.3 out of 5, Excellent, (1005)
The price is €386
for 1 room
includes taxes & fees
14 May - 15 May
The Westin Resort & Spa Puerto Vallarta

About this property

Marriott Puerto Vallarta Resort & Spa

Luxury resort on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Marriott Puerto Vallarta Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available once per stay.
Marriott Puerto Vallarta Resort & Spa offers 433 accommodations with minibars and a safe. Rooms open to balconies. LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered once per stay and change of bedsheets can be requested. Housekeeping is provided on a limited basis.

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ohtli Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us that they can't get enough of the pool at Marriott Puerto Vallarta Resort & Spa. During your stay, you're just a quick walk from Marina Vallarta Golf Club. Features include free self-parking, plus 4 restaurants and a full-service spa.
  • Free self-parking
  • Enjoy Mexican cuisine while dining at La Estancia
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to hydrotherapy, body wraps or body scrubs at Ohtli Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from Cruise Ship Terminal and a few minutes from Bay of Banderas
Some rates at Marriott Puerto Vallarta Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Marriott Puerto Vallarta Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge.

A business centre and meeting rooms are available. Event space at this resort measures 20894 square feet (1941 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury Marriott Puerto Vallarta Resort & Spa. Free self parking is available.

This 4.5-star Puerto Vallarta resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
La Estancia – This restaurant specialises in Mexican cuisine and serves breakfast and dinner.
Mikado – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Champions Sports Bar – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Las Casitas – This seafood restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Ceviche and Tequila Bar – This bar specialises in seafood and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Marriott Puerto Vallarta Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

In-room minibar (some restrictions)

Languages

English, Spanish

Property amenities

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 to 30 for adults and USD 15 to 25 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ceviche and Tequila Bar
  • Champions Sports Bar
  • La Estancia
  • Las Casitas
  • Mikado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20,894 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 to 30 for adults and USD 15 to 25 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CasaMagna
CasaMagna Marriott
CasaMagna Marriott Puerto Vallarta
CasaMagna Marriott Resort
CasaMagna Puerto Vallarta
CasaMagna Resort Puerto Vallarta
Puerto Vallarta Marriott
Marriott CasaMagna Puerto Vallarta
Marriott CasaMagna Puerto Vallarta Resort
Puerto Vallarta Marriott Resort
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort
Marriott CasaMagna Puerto Vallarta Resort Spa
Puerto Vallarta Marriott
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort Spa
Marriott Puerto Vallarta & Spa
Marriott Puerto Vallarta Resort & Spa Resort
Marriott Puerto Vallarta Resort & Spa Puerto Vallarta
Marriott Puerto Vallarta Resort & Spa Resort Puerto Vallarta

Marriott Puerto Vallarta Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1001 reviews
Rating 8 - Good. 195 out of 1001 reviews
Rating 6 - Okay. 75 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 47 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Pam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had booked two rooms with a panoramic ocean view. After a long travel day we got to the Marriott and the check in person was helping us check in and disappeared for about 20 minutes. We finally asked someone where he went and they went to find him. After some time they told us they had given away both of our rooms! They said they gave them to a pilot who needed them. They then wanted to send us to another resort for a night! I refused to go to another resort and after about 1.5 hours of standing there they put us all in one cheaper room for the night. I talked to another woman staying there the next day and she said the same thing happened to her last year. Crazy me to find out Marriott has a deal with some airlines that pilots can get rooms whenever they need them and take a paying customers room away at will. So Marriott takes the money from the airlines for this deal and doesn’t advertise that if you book with them your room isn’t guaranteed if a pilot needs it. This to me is false advertising!! If we had known this was their policy then we would have the choice to take the chance to loose our rooms after traveling thousands of miles. Someone needs to check on the legality of this policy because the customer has no idea this could happen.
Stayed 7 nights in Jan 2025

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Check in was poor. Pre-checked in and never received a call. Actually check in is 3:00pm, ehded up going to the desk at 4:00pm because we never received a call. Got into our room at 4:30pm. Food was marginal at the restaurants and everything added to expense. We thought we had booked without a resort fee, but were charged a resort fee. Not sure if that is my mistake or the website. Pool chairs were taken early, although half the spots no one ever sat in. I still think the pool area was very nice and the rooms were clean. Staff was friendly.
Stayed 4 nights in Jan 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

mildred

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had a very pleasant experience at this resort.
Stayed 6 nights in Jan 2025

10/10 Excellent

Anthony, Vancouver

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near the Marina Vallarta so there are lots of options for shopping and dining. The property is beautifully landscaped and has a fantastic pool which looks out to the ocean. We had a panoramic room which had a fabulous view of the pool and beach. Watching the sunsets from our balcony was incredible! The staff are amazingly friendly and helpful! Even though this hotel is only about 10 minutes from the airport, the noise from the departing planes was not really an issue, likely because I was distracted by the lovely views.
Stayed 7 nights in Jan 2025

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location. Staff are amazing. Food was good for the most part. The hotel itself had issues. Of the 3 elevators just past the coffee shop, only all 3 worked twice in our ten day visit. A couple of times, only 1 and one day for a few hours, none. Had no water one day for a few hours then running very brown when it returned. Went away after a while. I would not let these issues deter anyone from staying here. Would we return here? Yes. We didn't do the all-inclusive because honestly, the cost is not justifiable. Just do a deposit at check in for the convenience of day drinking at the pool and the meals you eat there. Between that and eating out, we spent less than the cost per person for all-inclusive. Saying that, we're from Canada and the dollar is not as strong as the US greenback. If you eat and drink a lot with no plans to to anywhere, worth it. Parents, don't bring your teens here unless they are fine chilling with older folks, lol. Heard a few comments from teens on the amount of old people here. Not much to do for them to be honest. The Marina is definitely more quiet than staying further in town, such as the hotel zone. The other, and probably best thing, it's a proper hotel, no time share bs to waste your time.
Stayed 9 nights in Jan 2025

10/10 Excellent

Erika, Union city

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great location.
Stayed 5 nights in Jan 2025

10/10 Excellent

Richard, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Food was not very good.
Stayed 1 night in Jan 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel location, 10 minutes from airport, 5 minute walk to marina, large pool area, huge pool w/ great proximity to the beach. Beautiful foliage. Nice spacious clean rooms. Love the pool restaurant for breakfast and lunch. The breakfast, lunch and pool area servers were great. Attentive, knowledgeable and hustled. Dinner staff not as impressive, not as present, no knowledge of wine. We have been coming to the Marriott for many many years. Always enjoy our experience. All was as expected except the staff handling the towels and water sports. Had a hard time communicating. Were given times to use kayaks only to be told that kayaks can't be used after a specific time. Poor communication amongst the staff. One staff member told us one thing only to have another staff member tell us something different. Had to hunt down the life guard who was hidden in the corner of the hut on her phone to get permission to kayak. Not professional. Also hearing that the Marriott is going all inclusive. One of the reasons we've always chosen the Marriott is because it isn't all inclusive. We value personalized good service, good food and a dining experience with our family. I hope those elements won't get lost in the change.
Stayed 8 nights in Dec 2024

6/10 Okay

Joel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Staff was nice. Hotel was nice. Resort fee seemed like an over charge compared to other hotels in the area. Elevators kept getting stuck while we were in there and opening not level with the floor. They kept having issues charging. They would say the payment didn’t go through but our bank account would show pending already.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Resort fee seemed like an over charge. There were several charging issues when paying for our orders. They would try to charge again saying it didn’t go through after our credit card showed it was pending already.
Stayed 6 nights in Jan 2025

10/10 Excellent

Anastasiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Jose

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I can not believe a company of this caliber, can drop the ball on their customers, we made a reservation for a room with a king size bed and ocean view, and instead they give us a room with a double full size beds and a partial ocean view the employees at the reception were very unfriendly (Victor and his Supervisor) made us feel like either you take that room or go find something else, after few minutes of discussing they give us a $30 dlls credit for a room that we paid over $350 dlls daily. Very disappointed.
Stayed 3 nights in Jan 2025

10/10 Excellent

Elvira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i love the Marriott been here 4 times and have never been disappointed
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria Fernands

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Karla Caro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location great service and room clean
Stayed 4 nights in Jan 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very friendly and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Balasundaram

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the concierge was very nice. Especially we had a person named Alexa who was very good, knowledgeable and was always willing to help and made a big difference. She went above and beyond to help everyone. Will promptly follow up on things and was always greeting with a smile. She is a great example of a wonderful customer service person and is an asset to this facility.
Stayed 8 nights in Dec 2024

10/10 Excellent

Karisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Gillian

Stayed 3 nights in Dec 2024

6/10 Okay

Joan

Travelled with family
Only 1 out of 3 elevators working. Reception sent us to the wrong room twice. Third time was correct. Our door lock was broken. A broken rail on our deck.
Stayed 2 nights in Jan 2025

4/10 Poor

Alice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Simone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was ridiculous that I had to stand at 7:30 to rush for a beach chair - anywhere around the pool and within 30 minutes all chairs were taken or towels showing ownership with no one at the poolside.???
Stayed 5 nights in Dec 2024

10/10 Excellent

Arundhati

Stayed 8 nights in Dec 2024