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Sunscape Coco Punta Cana - All Inclusive

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sunscape Coco Punta Cana - All Inclusive

Children’s activities
14 restaurants, breakfast, lunch, dinner served; international cuisine
6 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Lobby sitting area
10 bars/lounges, 3 beach bars, swim-up bar, poolside bar

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All-inclusive

Explore the area

Map
Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Bavaro Lagoon
    1 min walk
  • Cabeza de Toro Beach
    8 min walk
  • Dolphin Explorer
    16 min walk
  • Punta Cana (PUJ-Punta Cana Intl.)
    19 min drive

Room options

View all photos for ROH-Deal of the Day

Free minibar items, in-room safe, desk, blackout curtains

ROH-Deal of the Day

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sun Club Junior Suite Pool Access King

Sun Club Junior Suite Pool Access King | Free minibar items, in-room safe, desk, blackout curtains

Sun Club Junior Suite Pool Access King

  • Sleeps 3
  • 1 King Bed

View all photos for Sun Club Jr. Suite Pool View- Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Jr. Suite Pool View- Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Pool View- Adults Only Double

Executive lounge

Sun Club Jr. Suite Pool View- Adults Only Double

  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Junior Suite Pool Access Double

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Junior Suite Pool Access Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Free minibar items, in-room safe, desk, blackout curtains

Deluxe Tropical View King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Tropical View Double

Free minibar items, in-room safe, desk, blackout curtains

Deluxe Tropical View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club 3 bedroom Family Suite Tropical View

Sun Club 3 bedroom Family Suite Tropical View | Free minibar items, in-room safe, desk, blackout curtains

Sun Club 3 bedroom Family Suite Tropical View

  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 3 Single Beds

View all photos for Sun Club Deluxe Family Room

Sun Club Deluxe Family Room | Free minibar items, in-room safe, desk, blackout curtains

Sun Club Deluxe Family Room

  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Sun Club 2 bedroom Family Suite Ocean Front

Sun Club 2 bedroom Family Suite Ocean Front | Free minibar items, in-room safe, desk, blackout curtains

Sun Club 2 bedroom Family Suite Ocean Front

  • Sea view
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Sun Club Honeymoon Suite Ocean Front-Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Honeymoon Suite Ocean Front-Adults Only King

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Suite (1 king bed & 2 Full beds)

Deluxe Family Suite (1 king bed & 2 Full beds) | Free minibar items, in-room safe, desk, blackout curtains

Deluxe Family Suite (1 king bed & 2 Full beds)

  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Sun Club Jr. Suite Swim out- Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Jr. Suite Swim out- Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Swim out- Adults Only Double

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Jr. Suite Swim out- Adults Only Double

  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Jr. Suite Ocean Front- Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Jr. Suite Ocean Front- Adults Only King

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Honeymoon Suite-Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Honeymoon Suite-Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Honeymoon Junior Suite-Adults Only King

Sun Club Honeymoon Junior Suite-Adults Only King | Free minibar items, in-room safe, desk, blackout curtains

Sun Club Honeymoon Junior Suite-Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Pool Access- Adults Only Double

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Jr. Suite Pool Access- Adults Only Double

  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Jr. Suite Pool Access- Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Jr. Suite Pool Access- Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Superior Tropical-Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Superior Tropical-Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Superior Pool View-Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Superior Pool View-Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Tropical View -Adults Only King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Jr. Suite Tropical View -Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Tropical View -Adults Only Double

Executive lounge

Sun Club Jr. Suite Tropical View -Adults Only Double

  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Junior Suite Pool View Double

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Junior Suite Swim out King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Junior Suite Swim out King

  • Sleeps 3
  • 1 King Bed

View all photos for Sun Club Junior Suite Swim out Double

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Junior Suite Swim out Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Junior Suite Pool View King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Junior Suite Pool View King

  • Sleeps 3
  • 1 King Bed

View all photos for Sun Club Junior Suite Tropical View King

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Junior Suite Tropical View King

  • Sleeps 3
  • 1 King Bed

View all photos for Sun Club Junior Suite Tropical View Double

Free minibar items, in-room safe, desk, blackout curtains

Sun Club Junior Suite Tropical View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Pool View Double

Free minibar items, in-room safe, desk, blackout curtains

Superior Deluxe Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Ocean View King

Free minibar items, in-room safe, desk, blackout curtains

Superior Deluxe Ocean View King

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Deluxe Tropical View Double

Free minibar items, in-room safe, desk, blackout curtains

Superior Deluxe Tropical View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Pool View King

Free minibar items, in-room safe, desk, blackout curtains

Superior Deluxe Pool View King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Pool View King

Free minibar items, in-room safe, desk, blackout curtains

Deluxe Pool View King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Pool View Double

Free minibar items, in-room safe, desk, blackout curtains

Deluxe Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Tropical View King

Free minibar items, in-room safe, desk, blackout curtains

Superior Deluxe Tropical View King

  • Sleeps 3
  • 1 King Bed

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Serenade Punta Cana Beach & Spa Resort - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.0 out of 5, Very good, (5321)
The price is €355
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Serenade Punta Cana Beach & Spa Resort - All Inclusive

About this property

Sunscape Coco Punta Cana - All Inclusive

On beach with 6 outdoor pools, near Bavaro Beach
Catch some rays at the beach or spend the day relaxing at Sunscape Coco Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
Sunscape Coco Punta Cana - All Inclusive offers 1055 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and a safe. Rooms open to balconies or patios. Cable televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa by Pevonia has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Sunscape Coco Punta Cana - All Inclusive. During your stay, you're just a quick walk from Cabeza de Toro Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy international cuisine at Buffet Windows, one of the property's 14 restaurants and 10 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 6 outdoor pools
  • Indulge with hydrotherapy, body scrubs or reflexology at Spa by Pevonia
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, yoga classes and fitness classes
  • Just a 1-minute drive from Cabeza de Toro Beach and 10 minutes from Downtown Punta Cana
Sunscape Coco Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Sunscape Coco Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 10 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this property measures 3411 square feet (317 square metres) and includes a conference centre. A children's pool, a nightclub, and a fitness centre are also featured at the business-friendly Sunscape Coco Punta Cana - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Sunscape Coco Punta Cana - All Inclusive was completed in November 2023.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.
Buffet Windows – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Chopsticks – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Tiki Tako – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Tierra – This theme restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open daily.
Da Mario – This theme restaurant specialises in local and international cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
In-room minibar (non-alcoholic beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 10 bars/lounges
  • 14 restaurants
  • 3 beach bars
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Buffet Windows
  • Chopsticks
  • Da Mario
  • Tierra
  • Tiki Tako

Things to do

  • 6 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (3,411 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Hardwood flooring in public areas
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sunscape Coco Punta Cana - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 24 years old.
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Pets and service animals are not allowed on site.

Property is also known as

Be Live Grand All Inclusive
Be Live Grand Punta Cana
Be Live Grand Punta Cana All Inclusive
Be Live Collection Punta Cana All Inclusive
Be Live Collection All Inclusive
Be Live Collection Punta Cana
Be Live Collection All Inclusive All-inclusive property

Sunscape Coco Punta Cana - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 65 out of 150 reviews" "
Rating 8 - Good. 29 out of 150 reviews" "
Rating 6 - Okay. 26 out of 150 reviews" "
Rating 4 - Poor. 9 out of 150 reviews" "
Rating 2 - Terrible. 21 out of 150 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana P

Stayed 4 nights in May 2024

10/10 Excellent

Brandon

Stayed 7 nights in Sep 2024

6/10 Okay

Sam

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Sep 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort to stay at the adults only area
Stayed 1 night in Sep 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 5. Had a wonderful time. Sun club well worth it for personal service. Staff was fantastic, so many options for dining. Everyone had something they liked. Will definitely return!!
Stayed 7 nights in Sep 2024

10/10 Excellent

Aurea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dar diferente programas ya que entretenimiento es bueno pero es repetitivo
Stayed 9 nights in Aug 2024

10/10 Excellent

victor, manati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL IS PERFECT!!!!!!!!!!! THANK YOU SO MUCH
Stayed 14 nights in Apr 2024

6/10 Okay

Licelot

Stayed 1 night in Aug 2024

10/10 Excellent

Katrina Breedy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunscape Coco has something for everyone. A clean friendly spacious and safe that meets the needs of everyone. They is always security or staff walking throughout the Resort at all times The children have their own pools, water park and play area with life guards throughout Beginning at 9 AM in the morning to 11 PM at night entertainment group(Niki Minaj was awesome ) from the beach to tastings, dance classes at night ending with them all together on stage performing variety shows, contest or just dancing with the guest . It was great. there was always a staff to meet every need from the beach, the restaurants, cafés and bars, someone was always available . The variety of restaurants. The service on the beach was excellent. The cabana and bar team of Sergio , Juan , Alvin’ Arianna and Pedro in the. Sunscape Adult club were simply the best. They were visible and attentive to very need with suggestions for drinks and events. The food , service and environment was clean, relaxing, exciting and ideal for a girls birthday trip. Will be back for the holidays 2024. Thank you to the Sunscape team for an excellent birthday celebration
Stayed 7 nights in Aug 2024

8/10 Good

Vlad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Good food
Stayed 6 nights in Aug 2024

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
My experience at Paradise Sunscape was mixed. I arrived with high expectations, anticipating the comfort, relaxation, and top-notch service that an all-inclusive hotel promises. From the start, the staff at the lobby were welcoming, efficient, and ensured a smooth check-in. The room assigned to me was good—spacious, with a comfortable bed, and a balcony offering a stunning view. The minibar was well-stocked, and the amenities were of high quality. After settling in, I explored the resort, finding a variety of dining options, from local to international cuisine, all prepared with fresh ingredients and served by attentive staff. However, my experience took an unexpected turn when a staff member approached me during checkin. He offered an invitation to visit the sister property, Doral Flora, promising just a tour, access to luxury facilities, and a special tasting. I accepted, thinking it would be a pleasant addition to my stay. What I didn’t expect was for this visit to become an intense sales session. Upon arrival at Doral Flora, I was met by a sales team who spent two and a half hours trying to convince me to purchase a membership, despite my repeated refusals. The pressure was overwhelming, and I felt trapped in a situation I couldn’t easily escape. I found the the aggressive sales tactics left a negative impression, overshadowing what could have been a perfect day. I wouldn’t recommend this experience to any new customers
Stayed 1 night in Aug 2024

8/10 Good

Arlenne

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My family and I spent in the hotel 8 days, during that time a lot happend. One of them were food poisoning. I recommend everyone to read this review to be careful with the food of the hotel. With relation to building conditions the inicial bedrooms air conditioning did not work. The service of the family club was excellent. And rapidly moved us and got us an upgrade. Everything that we asked for was given. Always was available to help. The show of the night was amazing couldn’t ask for more. The bartender of the pool, Luis, is extremely charesmetic. He had an excellent service. Gremil, the waitress at the family buffet, he deserves the best employee in the area. Helps every bit he can just an amazing guy. I have no more to add. This was my honest review of my summer family vacation at sunscape coco.
Stayed 8 nights in Aug 2024

2/10 Terrible

Arleidys

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

8/10 Good

Cathy ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

2/10 Terrible

Micha

Stayed 4 nights in Jul 2024

2/10 Terrible

Micha

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I arrived to the property and staff was pleasant. We checked in our rooms and immediately a smell hit us as we walked in. My parents had the exact same problem. The room smelled moldy, the A/C was leaking, bathroom dirty, floors sticky, sheets had stains. We complained and finally received a better room. We talked to some of the guest on property who told us we are lucky because they have had no A/C. The restaurants had no A/C but plenty of flies. The hotel advertised as newly open but the hotel is far from new. The staff was unfriendly and only refill your cups with water anything else you have to hunt someone down for even a glass of soda. The staff also expect tips at most of the restaurants even though they ignore you after you place your order you never see them again until it’s time to leave and then they’re looking for a tip. They also show multiple restaurants on their website but in reality they only open one for breakfast and one for lunch and then you have to visit each restaurant to see what is open for dinner. I travel to many places and this is the worst hotel I have ever visited.
Stayed 4 nights in Jul 2024

2/10 Terrible

Nairys

Disliked: Cleanliness
Stayed 7 nights in Jul 2024

10/10 Excellent

Francisco German

Liked: Cleanliness, staff & service
The property food drinks and staff was excellent
Stayed 6 nights in Jul 2024

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is in bad condition. The rooms need To be clean better.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tina Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Sunscape coco resort, very friendly stay and enjoy the entertainment
Stayed 5 nights in Jul 2024

10/10 Excellent

Amadeo R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place !!
Stayed 6 nights in Jul 2024

4/10 Poor

Catherine

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
In our experience we check inn on time and we wait about 5 hrs after to receive our room, after we wait long time they give us a room with no power light, celings leaking, and beds with ants .Administration and management are terrible they never reach to us to apologize or try to fix the situation . We pay a lot amount of money for specific room and they give us different with a lot of problems . Never will come back never
Stayed 4 nights in Jul 2024

8/10 Good

Darrin

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Ayesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

6/10 Okay

Brandon Eric

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
We had a good time but there was times that i couldn't get a glass of champagne or a mojito. Most of the staff was friendly but the bartenders sometimes were too busy cleaning an hour before close at 6pm and wouldn't make me anything that involved a blender. Drinks were good but they also ran out of ingredients "conveniently" all the time
Stayed 7 nights in Jul 2024