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Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

Water park
Free minibar items, in-room safe, desk, laptop workspace
Reception
Shopping centre
Nightclub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Playas de Bavaro, Higuey, Punta Cana, La Altagracia, 23301
  • Downtown Punta Cana
    ‪7 min drive‬
  • Los Corales Beach
    ‪10 min drive‬
  • Bavaro Beach
    ‪15 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Resort King - Ocean View Junior Suite

Free minibar items, in-room safe, desk, laptop workspace

Resort King - Ocean View Junior Suite

  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort King - Pool View Junior Suite

Resort King - Pool View Junior Suite | Free minibar items, in-room safe, desk, laptop workspace

Resort King - Pool View Junior Suite

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Queen - Pool View Junior Suite

Resort Queen - Pool View Junior Suite | Free minibar items, in-room safe, desk, laptop workspace

Resort Queen - Pool View Junior Suite

  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort Queen - Swim Up Junior Suite

Resort Queen - Swim Up Junior Suite | Free minibar items, in-room safe, desk, laptop workspace

Resort Queen - Swim Up Junior Suite

  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort Queen - Tropical Junior Suite

Free minibar items, in-room safe, desk, laptop workspace

Resort Queen - Tropical Junior Suite

  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort King - Tropical Junior Suite

Resort King - Tropical Junior Suite | Free minibar items, in-room safe, desk, laptop workspace

Resort King - Tropical Junior Suite

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Queen - Ocean View Junior Suite

Free minibar items, in-room safe, desk, laptop workspace

Resort Queen - Ocean View Junior Suite

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort King - Swim Up Junior Suite

Free minibar items, in-room safe, desk, laptop workspace

Resort King - Swim Up Junior Suite

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 2 Queen Beds

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 1
  • 2 Queen Beds

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 1
  • 2 Double Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 1
  • 2 Double Beds

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior With Garden View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior With Pool View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With Sea View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite Junior With View

Free minibar items, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 3
  • 2 Queen Beds

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About this property

Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive offers 1042 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free international calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Om Spa Lopesan Costa Bavaro has 31 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Cocotal Golf and Country Club. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine at Gondola, one of the property's 10 restaurants and 16 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Treat yourself to Swedish massages, aromatherapy or body treatments at Om Spa Lopesan Costa Bavaro
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a sauna and fitness classes
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 7 minutes by car from Downtown Punta Cana and 10 minutes from Los Corales Beach
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

This 5-star Punta Cana property is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.
Gondola – This restaurant specialises in Italian cuisine and only serves dinner.
La Boheme – This restaurant specialises in French cuisine and only serves dinner. Open daily.
Inari – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
El Charro – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
El Asador – This steakhouse specialises in Mediterranean cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 10 restaurants
  • 16 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Asador
  • El Charro
  • Gondola
  • Inari
  • La Boheme

Things to do

  • 27-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Shopping centre
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 31 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free minibar (limited items)
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free international calls
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Lopesan Costa Bávaro Resort Spa Casino All Inclusive
Lopesan Costa Bávaro Spa Casino All Inclusive Punta Cana
Lopesan Costa Bávaro Resort Spa Casino All Inclusive Punta Cana
Lopesan Costa Bávaro Spa Casino All Inclusive Punta Cana
Lopesan Costa Bávaro Resort Spa Casino All Inclusive
Lopesan Costa Bávaro Spa Casino All Inclusive

Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2632 out of 4761 reviews
Rating 8 - Good. 952 out of 4761 reviews
Rating 6 - Okay. 562 out of 4761 reviews
Rating 4 - Poor. 303 out of 4761 reviews
Rating 2 - Terrible. 312 out of 4761 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Simona

Stayed 7 nights in Jan 2025

2/10 Terrible

Ayoub

Liked: Amenities
Disliked: Staff & service
Stayed 8 nights in Jan 2025

10/10 Excellent

Wendis Maritza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at Lopesan. The entire staff was very helpful and friendly. The rooms were very clean and the cleaning staff was always available if we needed anything. The coffee shop was excellent. The kid area was great. The dining was very good, the staff was always available to help. Overall everything was excellent.
Stayed 4 nights in Jan 2025

2/10 Terrible

mehdi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's more terrible experience with expedia from the airlines booking, the transportation to resort and from the resort to airport which they never showed. Plus the Bongo congo that never happened for us. We are planning 3 more vacation this year, now we know never to think about using expedia.
Stayed 7 nights in Jan 2025

10/10 Excellent

June Wilton

Stayed 3 nights in Jan 2025

8/10 Good

Joyce, West Bend

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The grounds are beautiful! The rooms are great! The buffet food is pretty awful, but the restaurant food is good! We enjoyed our stay overall.
Stayed 7 nights in Jan 2025

10/10 Excellent

Johnny, lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jan 2025

6/10 Okay

Sandy Evelyn Osorio

Travelled with family
Liked: Staff & service
I wish I can give it more stars.. the issue was the room it smelled moldy and humid. My pillow cases had mold on them and the bathroom need maintenance work. The sink was clogged. The public bathrooms of the resort were also dirty and not well maintained. I would see staff members going into the bathrooms and just be on their phones instead of cleaning the bathrooms.
Stayed 4 nights in Jan 2025

10/10 Excellent

Giovanna

Stayed 3 nights in Jan 2025

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue increíble la estadía. Todo el personal atento y la comida muy recomendada. Las instalaciones están muy bien cuidadas y las habitaciones muy cómodas. La caminata para cada área del hotel si es regular, sin embargo vale la pena ya que el hotel es completo.
Stayed 7 nights in Jan 2025

2/10 Terrible

Shawron

Travelled with group
Disliked: Staff & service
Hotel didn’t even have my reservation when I arrived and tried to make me pay for my whole trip twice
Stayed 3 nights in Jan 2025

10/10 Excellent

MOHAMED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ,beaches
Stayed 4 nights in Jan 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff is very nice and helpful. The only thing I didn’t like was some of the food didn’t taste good. I would prefer if the food was Dominican instead of American/Westernized food.
Stayed 5 nights in Jan 2025

2/10 Terrible

Hajnal Annamaria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed here for a week, everything is not that bad. But our creditcards and cash got stolen from our room. Definitely not safe and you can’t trust anyone in the hotel. We reported it to the customer experience staff but they ask non sense questions, no process, they are not accomodating and they don’t talk politely at all. Such a traumatic experience.
Stayed 7 nights in Jan 2025

10/10 Excellent

Laquaysha

Liked: Cleanliness
Stayed 5 nights in Jan 2025

6/10 Okay

Sergio Alberto Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Shayla

Stayed 5 nights in Jan 2025

4/10 Poor

Shawn Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and service was good. Main issues we had were as follows: 1. Our flight had been delayed 1 days due to weather. I tried and expedia representative tried multiple times to call/email to let resort know we were going to be late 1 day. When I arrived my fears were realized that they had no notes we were going to be late and had to get manager approval to give us the room. Even though we pre-paid for the entire trip ahead of time. What would we have done if there wasn't a room? It worked out in the end, but still need to be able to easily contact the resort if needed. No credit was given by the resort for missed day. No one is taking responsibly for this, airline, resort, etc. 2. Food quality was terrible. Only had a couple meals that we decent at the Village restaurant for breakfast. Buffet was the worst. Cold food pretty much at every restaurant. Lamb at the Steakhouse i almost choked on because it was mainly gristle and fat. Never had foie gras before, tried it at La Boheme and wasn't good, texture reminded me of dried beef grease. 3. We were excited to watch the evening shows at the Teatro, only to have to leave early because the volume for the signing was too loud. Overall not happy with the trip and very disappointed. For the amount of money spent we expected better quality food. Been at other all inclusive resorts and have had better experiences.
Stayed 7 nights in Jan 2025

10/10 Excellent

Anita Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfy and the staff was friendly. Overall had a pleasant stay and would come back again.
Stayed 3 nights in Jan 2025

8/10 Good

Almerinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, friendly staff willing to consistently help. Excellent food! Only downside is that the nicer restaurants you have to book and they seem to be busy, therefore, we weren’t able to take advantage of experiencing them.
Stayed 4 nights in Jan 2025

2/10 Terrible

Margo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact this is listed as 5star is shocking. Food was awful, room stunk and mold growing on lamp shades and on ceiling, I could go on and on. All around, this place is a 3 star on a good day.
Stayed 3 nights in Jan 2025

10/10 Excellent

Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! Food was great, all the staff were very kind. The pool is phenomenal and the beach is very clean and beautiful ! would definitely come back here. The only problem we had was the fact that the bathroom in the room is not a separate room, traveling with a baby makes it really hard to shower or brush teeth, use restroom once baby is asleep because it is literally right there and very loud. Besides that - everything was completely perfect!
Stayed 5 nights in Jan 2025

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
First class treatment. Good food , beautiful beach, entertainment, all included!
Stayed 4 nights in Jan 2025