8/10 Good
Megha
Travelled with family and small children
5 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed on this property with a group from September 28th - October 6th for my moms 60th birthday.
Check in: Astrid checked us in and made the entire check-in process absolutely flawless. I had spoken to Astrid prior to arrival and mentioned it was my moms birthday trip. From that point on, Astrid ensured she kept in touch with me and told me to ask for her upon check-in. There were 10 of us to be checked in, and Astrid made the process efficient and quick. I cannot say enough about her- she was wonderful.
Concierge: our family stayed in the “Level” suites and our concierge was Roberto. He was incredible- from helping us make restaurant reservations to helping me coordinate my moms dinner, he was very helpful and attentive!
Staff: I found staff to be very friendly and warm. I especially liked how kind everyone was to my children.
We went during low season so many restaurants were closed and the main pool was closed, however Astrid, Roberto and management strived to make our stay memorable and comfortable!
Megha
Stayed 7 nights in Sep 2024