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Paradisus Grand Cana - All Suites - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Paradisus Grand Cana - All Suites - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Private beach nearby, white sand, free beach shuttle, sun-loungers
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast included

Explore the area

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001
  • Cocotal Golf and Country Club
    ‪6 min walk‬
  • Downtown Punta Cana
    ‪7 min drive‬
  • Bavaro Beach
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Master, Swim-Up)

  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge, Master)

  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge)

  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Master Suite

  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillow-top beds, minibar, in-room safe

One Bedroom Suite

  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

Premium bedding, pillow-top beds, minibar, in-room safe

2 Bedroom Master Suite

  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

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About this property

Paradisus Grand Cana - All Suites - All Inclusive

Art Deco hotel with 7 restaurants and 3 outdoor pools
7 restaurants, 3 outdoor pools and a full-service spa are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Additionally, free water park access, 5 bars/lounges and a health club are on-site.
Paradisus Grand Cana - All Suites - All Inclusive offers 432 air-conditioned accommodations with outdoor private hot tubs and minibars. This individually decorated and furnished accommodation has separate dining areas and includes double sofa beds and dining tables. Pillowtop beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

MAIA has 8 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Paradisus Grand Cana - All Suites - All Inclusive. During your stay, you're just a quick walk from Cocotal Golf and Country Club. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • The 7 restaurants, beach bar and poolside bar offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with body scrubs, Swedish massages or aromatherapy at MAIA
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a golf driving range
  • Guests have great things to say about the beach and the pool
  • Just a 2-minute drive from Cocotal Golf and Country Club and 7 minutes from Downtown Punta Cana
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Some rates at Paradisus Grand Cana - All Suites - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Paradisus Grand Cana - All Suites - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, a health club, and spa services are also featured at the luxury Paradisus Grand Cana - All Suites - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana hotel.

Guests are served a free buffet breakfast daily from 7:30 AM to 11:00 AM.
Paradisus Grand Cana - All Suites - All Inclusive has 7 restaurants on site.

All-inclusive details

All-inclusive room rates at Paradisus Grand Cana - All Suites - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Children's club

Lessons/classes/games

Bartending

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet, per night (maximum DOP 5900 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet, per night (maximum DOP5900 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

Paradisus Grand Cana - All Suites - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 537 out of 933 reviews
Rating 8 - Good. 166 out of 933 reviews
Rating 6 - Okay. 95 out of 933 reviews
Rating 4 - Poor. 65 out of 933 reviews
Rating 2 - Terrible. 70 out of 933 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Xuemei

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ambar Altagracia

Travelled with partner
Liked: Cleanliness
This resort is very elegant, clean and large with many pools. If you're a drinker, there was plenty of alcoholic beverages everywhere. Sadly, the snack bar is closed after midnight for the munchies after coming out of their sport bar; there's no disco. Unfortunately, I'm in a wheelchair and there were NO wheelchair accessible bathrooms on the lobby and no grab bars in my assined bathroom room. The beach's boardwalk was too short; therefore unable to get to the water. The staff was faily pleasant, with the exception from a male waitress at the Mangu Restaurant; then again, I would not recommend the restaurant in is entirely because the menu is limited and food is reheated; my husband is a Chef. There's no night life or activities within the hotel after 11pm, if you come to party, you might have to go out to Coco Bongo, the nearest disco. The hotel should have a bit more activities for ALL ages.
Stayed 3 nights in Jan 2025

8/10 Good

Marisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and the rooms are lovely. The pool area and the kids' club are awesome! We had issues with some of the staff at check-in, but Oscar saved the day, so shout out to him! There were some outstanding and generous waiters in the buffet and by the pool! The biggest problem with this resort was the food and some of the service at the a la carte restaurants. The food was generally quite bad (and I'm really not picky at all-inclusive resorts) and many members of the waitstaff struggled with with English and would bring something different than what we asked for or not bring a meal that was ordered. I don't expect every member of the staff to have a great grasp of English, but if you are working with primarily American and Canadian clientele and are expected to converse with the visitors, a solid grasp should be expected.
Stayed 6 nights in Dec 2024

4/10 Poor

Babak, Albertson

Travelled with family
Disliked: Staff & service, amenities
Overall the staff were not friendly and accommodations were not as expected. Not only did we not get our upgrade, but they tried to downgrade our room! And on the last day they locked us out of our room. Terrible way to end the stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jordan

Stayed 7 nights in Dec 2024

6/10 Okay

Xuemei

Travelled with family
The check in service is really slow. The restaurant reservation is not only slow but also with limited choices. Timing slots for dinner reservations are very limited as well.
Stayed 4 nights in Jan 2025

6/10 Okay

james

Stayed 5 nights in Dec 2024

10/10 Excellent

Rose Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff was amazing! I would definitely plan to visit this property again.
Stayed 4 nights in Dec 2024

6/10 Okay

Garth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food was decent but I was impressed with the cocktail program. I do wish though that they had different themes for cocktails at each bar but they were all the same. Overall the staff was solid but a few members were exceptional. The rooms were top notch. The only negative was the concierge which it seems you pay a premium for. The first day our concierge seemed very attentive taking notes and the second day she sent us the itinerary in the morning. After that she was MIA, unable to answer simple request, her “phone died” and when we asked in the morning to know our dinner reservation times we weren’t notified of them 5 minutes prior to the actual reservation while we were still in bathing suits. The remainder of our trip we just asked the front desk if we needed anything and set up our own dinners, transfers ect. They be better off not offering “concierge”. Overall I would definitely consider going back.
Stayed 4 nights in Dec 2024

2/10 Terrible

Asif

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here as a family of 6 with two rooms booked, and I would not recommend the resort to anyone. There are better “5-star” resorts. Pros: -Master suite rooms are spacious with good views. -Lobby, buffet and overall aesthetics of the resort are beautiful. Cons: -Resort did not accommodate our request for our room to be next to each other, despite communication they would. -Service is hit or miss. No towels left after supposedly the room was cleaned, I mean seriously not a single towel for us to use. Despite tipping. Had to constantly call down to guest services. -Most staff is miserable to be working there, except a few working in the buffet area. If you ask for help they look annoyed and at times rude. -The seating around the resort is filthy. -Not a beach front property, which is fine, there is a shuttle but you’ll have to wait. At times staff is standing around and there’s a buggy to take you but they ignore you. -Vendors are roaming the beach, but they also walk right upto your lounge chairs, even when resting. Hotel staff does nothing, vendors are relentless. -Beach chairs are awful, broken and the area is dirty, no way it’s a 5 star experience. Also staff at the beach is sparse, so don’t expect help. The views are also obstructed with the lifeguard and cabanas. -Worst service at the water park restaurant. Def people working there hate their jobs. -Food mediocre overall, and hard to find food when the buffet is closed. Overall the resort looks like a 5-star but beha
Stayed 5 nights in Dec 2024

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever
it was the worst stay we’ve ever had at any hotel in our life. from the moment of check-in the most unfriendly aggressive staff at the front desk and the worst guest services. nothing was right. we were traumatized by the experience and would never tell anyone to even consider booking there. we are filing a complaint with the management.
Stayed 6 nights in Dec 2024

10/10 Excellent

Trong, Mitchellville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite and resort decor was second to none. Very top shelf for a family type resort. The buffet assortment and layout was even top shelf (and 7 restaurants). Lastly, the staff was very friendly and resourceful. Appreciated the accommodations they provide (a room for showering and changing) for travelers with later flights. Will definitely recommend and return here.
Stayed 5 nights in Dec 2024

8/10 Good

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 6 nights in Dec 2024

6/10 Okay

Norma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

LUIS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
-spent Christmas with kids lots of activities for them in this aspect probably one of the best resorts in punta cana and I have been coming since 2002 -nothing special about restaurants pretty much buffet food in different setting maybe one or two different things in menu -buffet was good with lots of variety -all menus are with QR and the internet is terrible and getting a menu is hit or miss no paper menus -service from staff was good and they really tried to help however they are limited by things out of there control im fluent in Spanish so I would hear there frustration with upper management. - place is clean and beds are good - not that it matters much I thought it’s was pretty funny but the crew painting the facility is terrible paint drops everywhere I mean everything from landscape to floor full of drops 😂 -not my first all inclusive so I understand how the tipping game works and I tipped every meal a five goes a long way other families we met where new to this complain about service but once I told them they saw the difference so for those going not expecting to give something every meal don’t expect anything amazing accept this reality AT ALL RESORTS PRETTY MUCH staff makes less than $200 a month put that into perspective -kids water park is really nice the only downside is you can’t get near any cabana or a hedge the mosquitoes will eat you up and this was in December I can’t imagine in the summer I mean bad I’m sure some bug spray will work.
Stayed 5 nights in Dec 2024

8/10 Good

Arun

Travelled with family and small children
Liked: Cleanliness, amenities
Staff would never respond. Many things didn’t work in our room when we checked in that we had to fix: phone, TV, hot tub, leaking toilet roof, and insufficient sofa bed. Dinner reservations are hard to get. Once we got everything fixed, the salary was comfortable. We just felt like general contractors getting things fixed.
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were nice with plenty of room for the family. Kids club was wonderful and the waterpark was great! Lots of activities for the kids! Only issue was that you had to wait over an hour in line to get dinner reservations. You also had to make reservations for the buffet on Christmas Eve and no one told us this. They also bombarded us upon arrival trying to upsell you for $1k to have priority dinner reservations instead of informing us about the property and what was available. We met a number of people with the same complaints. Overall we had a good time and a nice vacation, but we are not likely to return due to the upselling and the lack of communication.
Stayed 7 nights in Dec 2024

10/10 Excellent

CHELLAMMAL

Stayed 4 nights in Dec 2024

10/10 Excellent

Candida Rivera

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 5 nights in Nov 2024

10/10 Excellent

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Paradisus Grand Cana! Everything was perfect—from the beautifully maintained facilities to the excellent service provided by the staff. A special thank you to Francelis and Julianna for their outstanding support; they truly made our experience memorable. The only issue we encountered was the presence of mosquitoes, which were a bit of a nuisance. It would be great if stronger measures were taken to address this. Overall, it was an amazing experience, and we look forward to returning!
Stayed 8 nights in Dec 2024

10/10 Excellent

Leony

Liked: Cleanliness, staff & service, property conditions & facilities
Good Services
Stayed 2 nights in Dec 2024

10/10 Excellent

Herbeisha Saddekie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like family when I was there. I had a surprise for my partner and they went above and beyond to bring my dream to life. When i checked in I was paired up with a member of guest services Julianna who helped me with all my needs while I was there, she helped me plan my surprise and messaged me every morning [10 days] with a good morning and a list of the activities for the day. I felt spoiled and i would definitely come again in the future!
Stayed 10 nights in Dec 2024

6/10 Okay

Ravneet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Looks good in pictures but not all rooms are same. First room we got was dirty, had sand on the floor and was at the end of the resort and tons of smells including paint stains all over. We ended up changing our room which took bunch of calls to the front desk and a few hours. Real deal breaker is Bad food. Buffet which is the main restaurant has stale and worst food, my wife got food poisoning from the first meal and we spoiled our 4 day stay. Ended up at the on site doc with additional $400 expense. The scary part was that the doc suggested to go to a local hospital if her condition worsens. Pls make sure you have considered that in you planning. Speciality restaurants are even worst, only place you can get above average food is ‘Tori’. Mini fridge is a joke with some cheap light beer and water. No welcome drink of anything. Hotel also ignored our request to do something as it was my wife’s 40th birthday. Not even a cup cake. Waterpark is good but beach is not walkable so you have to take a golf cart from hotel. I would not recommend to anyone. Most important- we booked through expedia so the hotel treated us like second citizens. Pretty much for everything they will tell us to talk to Expedia.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anwar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited many all-inclusive resorts over the years, and this resort ranks among the top in satisfaction. - the property is clean and gorgeous - the rooms are spacious, clean, modern and comfortable. - the staff are amazing, friendly, helpful - dining experiences were all great, from the buffet to the a la carte restaurants - gym was enough to enjoy workouts everyday The overall experience was incredible, and I would definitely visit again.
Stayed 7 nights in Dec 2024