4/10 Poor
Chilli C.
5 Jan 2021
Liked: Cleanliness
Beautiful location and beach; property disappointing
On site staff was amazing; owner and property manager not so much
Owner had stated she was not on site - which we knew, however the basics weren't provided ( we checked in and left for the day; came back at night and still had no towels; toilet paper or soap)
The reason for my disappointment is; basic services that I paid for were not met – such as: breakfast was sub par until the last day. Honey is produced in Tanzania and considered a basic breakfast compliment; when we asked for; we were told honey is Not provided; (until the last day)
What was also disappointing; the owner kept blaming the on site staff which made no sense; as she has a manager who simply sailed through our guest room to fix something and didn't even have the courtesy to introduce herself.
The owner expects paying customers to be patient with mishaps because she wasn’t there; which is no excuse for bad service from a property owner yet she seemed unwilling to accommodate our simple asks (honey). I understand you are not physically present; yet you expect paying guests to be patient with your lack of service.
All meals were expected to be paid in USD cash; if and when a chef was available.
Kitchen is only available in the main house; the ‘villas’ are actually just guest rooms with a fridge. We were lucky to have a very nice family staying in the main house at the same time and were very happy to share their space in the kitchen with us.
Chilli C.
Stayed 4 nights in Dec 2020