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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets
Deluxe Apartment (8 people) | Private kitchen | Fridge
Deluxe Apartment (8 people) | Desk, blackout curtains, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout curtains, free WiFi, bed sheets
Lobby lounge

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
  • 24/7 front desk
  • Parking included

Explore the area

Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Carie Factory Amusement Center
    ‪3 min drive‬
  • Recreofun Amusement Centre
    ‪3 min drive‬
  • Laval University
    ‪5 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout curtains, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout curtains, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout curtains, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 1 Queen Bed

  • 25.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout curtains, free WiFi, bed sheets

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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  • Free WiFi
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The price is €79
for 1 room
includes taxes & fees
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About this property

Hotel Citadelle

Québec City hotel in Les Rivières with 24-hour front desk and coffee shop/cafe
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance and a vending machine are on-site.
Hotel Citadelle offers 36 accommodations with free newspapers and a hairdryer. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Citadelle. During your stay, you'll be close to Les Galeries de la Capitale. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a lift and a vending machine
  • Guests have great things to say about the value of their stay and the helpful staff
  • 12 minutes by car from Quebec Cruise Terminal and 14 minutes from Château Frontenac
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

The hotel hosts a free manager's reception daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Spa tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 2025-07-31, 063070

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 1003 reviews
Rating 8 - Good. 375 out of 1003 reviews
Rating 6 - Okay. 193 out of 1003 reviews
Rating 4 - Poor. 75 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Jayraj

Stayed 1 night in Oct 2024

8/10 Good

Kwang Hyun

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2024

8/10 Good

Hiep

Liked: Cleanliness, staff & service, property conditions & facilities
There is no free breakfast, only coffee and tea.
Stayed 2 nights in Oct 2024

6/10 Okay

Martin, La Prairie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Average hotel. It's clean but very basic. No trashcan in the room. Basic cable TV, no american channels.
Stayed 1 night in Oct 2024

10/10 Excellent

Iyad, Saint LAurent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver clean, and helpful staff.
Stayed 1 night in Jul 2024

6/10 Okay

Sahadat

Stayed 1 night in Sep 2024

6/10 Okay

VICTOR JOSEPH

Stayed 3 nights in Oct 2024

8/10 Good

Shiwei

Stayed 1 night in Sep 2024

6/10 Okay

Anna Marie

Liked: Cleanliness, staff & service, property conditions & facilities
There was no hair dryer provided in the room. No spare available hair dryer to lend when we ask. I had to go out with my hair wet on 5 degree temperature.
Stayed 1 night in Oct 2024

4/10 Poor

YANNICK

Stayed 1 night in Oct 2024

10/10 Excellent

Oksana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Harpalgrang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Cedrik

Travelled with family
Liked: Staff & service, room comfort
Bien pour une nuit en famille de 5 ou 6.
Vieux style d'hôtel. Propre. Besoin d'un rafraîchissement. La femme de menage avait oublier une débarbouillette salle sur la pole de rideau de douche. Les lampes sont croche ou rouiller. Les plogue ne sont pas trop solides. Des vis de la chambre voisine sort pres du porte serviette dans la chambre de bain. Mais il ont 3 lit se qui est tres bien. Fil dair climatisé pas assez long et vieille fan dans la petite chambre a part.
Stayed 1 night in Oct 2024

2/10 Terrible

Van

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very run down.
I was given a basement room that I found oldish and smelling damp. Felt more like a dorm room. I then requested a better room and was given a similar room on the main floor overlooking a staircase. The room was in bad shape, the bathtub was full of stains. The floor is old linoleum. There are obviously fake reviews on this website claiming it is clean and comfy. The smell of marijuana was everywhere in the hallways.
Stayed 1 night in Oct 2024

10/10 Excellent

chee cheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good price
Stayed 1 night in Oct 2024

8/10 Good

Tremblay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Bernard

Stayed 1 night in Sep 2024

6/10 Okay

H

Stayed 1 night in Sep 2024

10/10 Excellent

Mario

Stayed 2 nights in Sep 2024

6/10 Okay

Paul

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2024

6/10 Okay

Kanishk

Travelled with family, Business traveller
Liked: Cleanliness
Room was clean but there was too much noise of vehicles from out side. Microwave was not working. Breakfast was not included.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yuliya

Travelled with family
Liked: Cleanliness, staff & service
The hotel is clean, staff is very friendly. I would recomend this place.
Stayed 1 night in Sep 2024

4/10 Poor

kyle

Stayed 1 night in Sep 2024