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Hotel Universel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Universel

Spa
Indoor pool
Spa
Standard Studio (Unilofts Building) | Terrace/patio
Spa

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    1 min walk
  • Cegep de Sainte-Foy
    6 min walk
  • PEPS
    11 min walk
  • Québec, QC (YQB-Jean Lesage Intl.)
    13 min drive

Room options

View all photos for Prestige Room, 2 Queen Beds

Prestige Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Prestige Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Plus Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Prestige Plus Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Kitchenette

Standard Room, 1 Queen Bed, Kitchenette | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Kitchenette

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Kitchenette

Standard Room, 2 Queen Beds, Kitchenette | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Kitchenette

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hotel Universel offers 182 air-conditioned accommodations with a hairdryer and an iron/ironing board. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Laval University and 6 minutes on foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant – This restaurant specialises in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 15 to 20 for adults and CAD 15 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 15 to 20 for adults and CAD 15 to 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Property Registration Number 2024-12-31, 006160

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 483 out of 1852 reviews" "
Rating 8 - Good. 587 out of 1852 reviews" "
Rating 6 - Okay. 426 out of 1852 reviews" "
Rating 4 - Poor. 217 out of 1852 reviews" "
Rating 2 - Terrible. 139 out of 1852 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marie-Pierre

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Joyce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property close to dining options. The pool was a hit!
Stayed 1 night in Aug 2024

6/10 Okay

Majid

Travelled with family
Good
Stayed 2 nights in Aug 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Booker beware
When we first walked in we thought it would be great as everything was bright and clean. The first night there was a party in the hotel and the music could be heard in our room. The second night the fire alarm glitched not once, not twice but THREE different times between midnight and 5am. The third night we were all too tired to know if anything happened. While the pool area is nice, the pool is not as big as pictured and never had enough space for young kids to swim without getting cannonballed or jumped on. It was always packed, and the water was far from clean when compared with the photos. After 2 nights we requested housekeeping and it wasn’t done. We inquired when we got back for the day and they didn’t have anyone to do it so the employee at reception did fresh linens for us, but the garbage etc. wasn’t changed (he did what he could, and we were okay as he went above and beyond). It is definitely outdated with exposed wires (though there are signs staying they’re not connected). I can tel you, though, that the fire alarms are VERY much connected, functional and loud. Boston Pizza was convenient and attached to the hotel.
Stayed 3 nights in Aug 2024

4/10 Poor

Cass

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was sparsely furnished with tired furniture. Peeling wallpaper as others have noted. The bathroom looked like it had been updated in recent years, and yet the tile job was pretty rough and the grout was missing in several places. Walls in the room and hall were dingy. Per the signs in the hall I guess they are updating the wiring in the rooms, but there were bare wires in an outlet box on the walls. The carpet on the stairs in the foyer was pretty grimy and the whole look of the place was that of a 1960s hotel that had been given a fresh coat of paint a decade ago and that’s about it. Limited food options in the area…there’s a Boston Pizza attached to the restaurant…enough said. Pool doesn’t open until 9am, which is a bummer for early risers. We saw staff cleaning it around 7:30 and they seemed to be done by 8, so not sure why it doesn’t officially open until later. Staff were friendly, but I should have spent an extra $40 for a room at the Plaza.
Stayed 1 night in Aug 2024

6/10 Okay

Denise

Travelled with family
Stayed 2 nights in Aug 2024

8/10 Good

Svitlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a solid good hotel. Everything was clean. Bathroom, lights, furniture - all those were little bit outdated. Swimming pool, sauna area is crowded and small but nice. Having Boston pizza downstairs is convenient. Overall we enjoyed our stay. It’s quiet and convenient.
Stayed 2 nights in Aug 2024

8/10 Good

Ali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with good price, nice rooms and nice staff, only one thing they should change it, the mattresses of beds are not comfortable, they are hard and I was not able to sleep well. They have nice swimming pool.
Stayed 1 night in Aug 2024

8/10 Good

yann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, swimming pool looks nice but we did not tried it, Easy to find good food around
Stayed 1 night in Aug 2024

10/10 Excellent

Prithvi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a 3 star hotel, so don’t expect it to be a 5 star quality. You get what you pay for, but still it’s worth while I’d say.
Stayed 3 nights in Aug 2024

6/10 Okay

Rajesh

A
Stayed 2 nights in Aug 2024

8/10 Good

Levielyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Aug 2024

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Pool area is moldy - this (former motel - and not yet a hotel) place needs an overhaul. Noisy all night - teenagers running along the fire escape screaming. Elevator out of order. Best thing to say is that Boston Pizza is in the building and that was convenient. But would recommend NOT staying there until they have things up to hotel standards.
Stayed 1 night in Aug 2024

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The pool area and spa were beautiful however they had hours for 18 from 8-10pm but no staff supervised this so kids were running around popping in and out of the hot tub after I had delayed using the area until after it became adult only to relax. No parent supervision either in very hot water. Otherwise beautiful place and BP was a great addition to have a great dinner.
Stayed 1 night in Aug 2024

4/10 Poor

Félix

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

G

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is this hotel in transition / being renovated? I don't know. Lobby and our specific hotel room were pretty good. Can see wear and tear but new-ish floor tiles and furniture. But overall, worn hallways: carpets, wallpaper, paint, lights, all. Large motel concept place, with two large wings. But older and tired.if they're renovating, I'd suggest being quicker about it - carpets, wallpaper and paint aren't that difficult to complete. Pool was fine. Neighbourhood is quiet / suburban / couple of good small malls. Plus Laval Univ across street.
Stayed 1 night in Aug 2024

8/10 Good

Agnes

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good for families. We had room with kitchenette .
Stayed 2 nights in Aug 2024

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a family
Beautiful place , we like to go there and eat at the boston pizza inside. Pool, sauna, spa nordic !
Stayed 3 nights in Aug 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Richard

Stayed 1 night in Aug 2024

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel
Old hotel, poor contition pool, small bathroom.
Stayed 1 night in Aug 2024

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
not much fun, kinda gross
No pics to share, hallways had bucket that was filling with dripping brown water from the ceiling, carpet was soaked wet. Room headboards were disgusting with pealing foam covers, wires hanging from smoke detectors, no plugs for phone chargers, room cups had crud on them, AC was broken, bathroom fan falling from ceiling, door wouldn’t shut fully, no lamp shades and leaked water on the floor, elevator didn’t work, pool packed with people, unusable.
Stayed 4 nights in Aug 2024

6/10 Okay

Carmen

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024