Heartland Hotel Queenstown

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Heartland Hotel Queenstown

View from property
Front of property – evening/night
Family Room | Lake view
Lobby
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Gym
  • Bar
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    4 min walk
  • Queenstown Mall
    4 min walk
  • Cookie Time
    5 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    8 min drive

Room options

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Superior Studio, Multiple Beds

  • 29.9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Standard Triple Room

  • 50.0 sq m
  • Sleeps 3
  • 3 Single Beds

Standard Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Superior King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Family Room

  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Standard Super King/Split

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Chalet Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Chalet Studio King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Standard Super King/Split View

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

King Chalet

  • Sleeps 2
  • 1 King Bed

Standard King Room

  • Sleeps 2
  • 1 King Bed

Standard Queen And Single Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Standard Super King/Split Room with View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Standard Super King/Split Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Superior Queen And Single Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

Superior King Room With View

  • Sleeps 2
  • 1 King Bed

King Chalet With View

  • Sleeps 2
  • 1 King Bed

Family Chalet

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About this property

Heartland Hotel Queenstown

Eco-certified Queenstown hotel in Queenstown City Centre with free parking
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, dry cleaning and laundry facilities.
Heartland Hotel Queenstown offers 81 accommodations with a hairdryer and an iron/ironing board. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Heartland Hotel Queenstown's great location. During your stay, you're just a quick walk from Queenstown Arts Centre. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from St Josephs Parish and 3 minutes on foot from Queenstown Arts Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, ski storage, and tour/ticket assistance are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Peaks Restaurant & Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar – On-site lobby lounge. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 20 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 20 to 29 for adults and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
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Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
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Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 346 out of 1001 reviews" "
Rating 8 - Good. 427 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had room on street got no sleep to noisy. The fridge was turned up on high so milk was frozen in the morning very out dated, wouldn’t recommend elderly people as had to climb into the bath to get into the shower.☹️
Stayed 2 nights in Sep 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nearby downtown Queenstown!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2024

6/10 Okay

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Ganesh

Travelled with family
Disliked: Cleanliness
Manageable family room - could be better and clean
Great location - just 5 min from the lake and everything. Outdated and some things are not clean - just ok. Overall its ok for the location for a family room.
Stayed 4 nights in Aug 2024

8/10 Good

Cherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heartland Hotel is a lovely property set on the slope overlooking Lake Wakatipu. The chalet room is wonderful and spacious with quiet surroundings. It is about 5 mins walk to the main town with shopping and eateries. It’s a nice spot to stay in Queenstown.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a bit old but we loved it and would stay there again.
Stayed 4 nights in Aug 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very nice. The room was a bit "tired". Needing some updating. Though is was very clean. The reception area was very nice, and employees outstanding.
Stayed 3 nights in Aug 2024

6/10 Okay

Andrew

Liked: Staff & service
Bathrooms in family rooms quite small and in desperate need of renovation. Family room 2 floor set up quite good. Not enough chairs around table, only 3 chairs, one of which was broken. Not enough cutlery and no sharp knives, small things but hospitality basics that they seemed to miss.
Stayed 7 nights in Aug 2024

6/10 Okay

Ross

Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff allowed us to check in earlier as our room was ready. The location is great just a short walk into town
Stayed 1 night in Jul 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was fantastic and its so nice being able to get to Queenstown itself so easily.
Stayed 6 nights in Jul 2024

10/10 Excellent

Darren

Stayed 4 nights in Jul 2024

2/10 Terrible

Ben

Business traveller
Disliked: Property conditions & facilities
- No parking available - Bathroom was in terrible condition - No hot water in shower
Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with group
Stayed 4 nights in Jul 2024

8/10 Good

Daxin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8-10 mins walking distance from skyline and Main Street.
Stayed 1 night in Jul 2024

6/10 Okay

Anna

Stayed 1 night in Jul 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provided great views of the surrounding area.
Stayed 2 nights in Jul 2024

8/10 Good

Julie

Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some signs of neglect in the room, but overall a very cool prroperty in a very convenient location!
Stayed 2 nights in Jul 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Georgia

Travelled with partner
Liked: Cleanliness, staff & service
Heartland Hotel was a fantastic value option for accommodation and we did get what we expected. Our Chalet room was warm, dry and well equipped however the age was starting to show with chips and cracks on the walls and the single pane windows did certainly let in some road noise as we were right by it (Room 110) Overall, we got what we paid for and it did what we needed it to, not disappointed or satisfied.
Stayed 3 nights in Jun 2024