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Heartland Hotel Queenstown

3.0 star property

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Photo gallery for Heartland Hotel Queenstown

View from property
Family Room | Lake view
Exterior
Front of property – evening/night
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Gym
  • Bar

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    ‪4 min walk‬
  • TSS Earnslaw Steamship
    ‪8 min walk‬
  • Skyline Queenstown
    ‪13 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Chalet Quad Room

Chalet Quad Room | Iron/ironing board, free WiFi, bed sheets

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Iron/ironing board, free WiFi, bed sheets

Superior Studio, Multiple Beds

  • 29.9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • 50.0 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room | Iron/ironing board, free WiFi, bed sheets

Superior King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room | Iron/ironing board, free WiFi, bed sheets

Chalet Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet

Iron/ironing board, free WiFi, bed sheets

King Chalet

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Queen And Single Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Standard Super King/Split Room with View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Super King/Split Room

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Superior Queen And Single Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Superior King Room With View

Iron/ironing board, free WiFi, bed sheets

Superior King Room With View

  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet With View

Iron/ironing board, free WiFi, bed sheets

King Chalet With View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Chalet

Iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About this property

Heartland Hotel Queenstown

Eco-certified hotel with fitness centre and restaurant
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, dry cleaning and laundry facilities.
Heartland Hotel Queenstown offers 81 accommodations with a hairdryer and an iron/ironing board. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Heartland Hotel Queenstown's great location. During your stay, you're just a quick walk from Queenstown Arts Centre. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from St Josephs Parish and 3 minutes on foot from Queenstown Arts Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a vending machine, and ski storage are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Peaks Restaurant & Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar – On-site lobby lounge. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 23 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 23 to 29 for adults and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 351 out of 999 reviews
Rating 8 - Good. 411 out of 999 reviews
Rating 6 - Okay. 166 out of 999 reviews
Rating 4 - Poor. 47 out of 999 reviews
Rating 2 - Terrible. 24 out of 999 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Polly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, but y up a very steep hill from the tow
Stayed 2 nights in Jan 2025

2/10 Terrible

Sue

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too scared to plug in bedside lamp because it was dangerous. Broken wiring was strapped up with surgical tape and switch was illegally added with wiring spliced. No air conditioning, just a very old and dirty plug in fan. Unable to watch the very small TV because it switched off after seconds. Staff didn't seem surprised or concerned when we complained.
Stayed 1 night in Jan 2025

8/10 Good

Nikola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, no fuss and close to everything. Keep in mind some rooms don’t have air conditioning, not normally an issue but on a hotter day you will feel it.
Stayed 1 night in Jan 2025

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Staff and facilities were excellent. Breakfast was lovely and we could easily walk to downtown Queenstown. The steep hill walk home would get the occasional whine from the family but the bedroom views made up for it when you got back.
Stayed 3 nights in Jan 2025

2/10 Terrible

Warren

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in very poor condition and overpriced for what you get. Desperately in need of renovation.
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel. Lake views. Walk to city center

Wonderful location. Loved the A frame rooms and the amazing lake view! Staff were professional and nice. We wish the hot tub did not cost extra to use. The hotel got a bit warm and the door could be propped open but would bang around in the wind, so coyld be better stabilized.
Stayed 3 nights in Jan 2025

8/10 Good

Desmond

Liked: Cleanliness, staff & service, amenities
Great location, convenient to town and a decent view from many rooms. Service and facilities were pretty good. Only downgraded my rating as the room I was in was a little run down and could do with a refresh. One chair starting to fall apart, flaked paintwork, worn bathroom fittings. Not an issue for me really but might be for others. Clean as a whistle though.
Stayed 2 nights in Jan 2025

6/10 Okay

Romita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
//
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great location

Great location and clean. No air conditioning but a great breeze with window open (only issue with that was the smell of smoke from those smoking on their patios). Would stay again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and spacious rooms. Really friendly and helpful staff
Stayed 2 nights in Dec 2024

10/10 Excellent

lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had rooms with wonderful views of the lake from balcony. Breakfast was plentiful and very good. Coffee was great.
Stayed 1 night in Dec 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good basic accommodation for a family at a decent price. Fruendly reception. Accommodation very dusty and mouldy, the only let down.
Stayed 1 night in Dec 2024

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean. Parking was available, but a bit tight compared to the U.S. It’s within walking distance of downtown and the water, but it’s at the top of a hill; it’s a bit of a hike back up. The one HUGE drawback on the hot summer day that we stayed there…despite the description on Expedia.com, our room had NO air conditioning!!! It was stiflingly hot!
Stayed 1 night in Dec 2024

8/10 Good

Trevor Edwin

Stayed 2 nights in Nov 2024

2/10 Terrible

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No parking and dangerous elevator

The bad. Not enough parking and is a first come first serve deal. Check in early to get this. I didn’t and I complained to the front desk three times. I was then walked round the premise by the duty manager Mohammed and this is where the bad thing happened. I was taken to the basement parking, showed spaces I could use. I was then led into an elevator. Once the door closed, none of the buttons worked! I was sled to scan my card and that didn’t work because that was programmed for one part of the hotel. He refused to press the alarm button and ended up calling the reception. I then had enough after 5 min and pressed the alarm. No alarm sounded, more like a one off bell sound. I think we were there for 10 minutes. And eventually the elevator went up one floor. I was not offered a part refund or any refund. I complained twice to the front desk about this issue and they apologised. The manager at the time didn’t really apologise, just asked if I was ok. The good stuff. Gym was ok, sauna was good. The hot tub would have been good if it was open behind 9pm. I do not recommend staying here.
Stayed 1 night in Dec 2024

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities
The view was spectacular from the second floor! Would be a great place to stay longer than 1 night. (Family Room I believe it was called) will stay again when we come back 😁
Stayed 1 night in Dec 2024

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Awesome breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute and comfy rooms. Convenient location.
Stayed 1 night in Nov 2024

10/10 Excellent

Akashdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Comfortable stay.
Stayed 1 night in Nov 2024

8/10 Good

Uriah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service

Nice hotel.

Older hotel. Nice staff. Good breakfast. Conveniently located. However, shower curtain mounted inside a beam, making the shower very narrow. Curtain sticks to you. Hotel sits atop a decent hill. No a/c in some rooms.
Stayed 2 nights in Nov 2024

8/10 Good

Norm

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2024

10/10 Excellent

Kyrstwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, large terrace, keto breakfast option.
Stayed 1 night in Nov 2024

6/10 Okay

Neal

Travelled with family
Parking is very limited. Rooms are dated. Bathroom was very old and needed attention. Toilet not functioning well running water.
Stayed 2 nights in Nov 2024