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Hilton Queretaro

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Queretaro

Exterior
Outdoor pool, free pool cabanas, pool umbrellas
Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk
Daily cooked-to-order breakfast (MXN 349 per person)
Lobby sitting area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Parking included
  • Room service

Explore the area

Map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140
  • Plaza Boulevares Shopping Mall
    18 min walk
  • Plaza del Parque Shopping Mall
    3 min drive
  • Aqueduct of Santiago de Querétaro
    5 min drive
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    37 min drive

Room options

Presidential Suite, 1 Bedroom

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 2 Queen Beds

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Holiday Inn Queretaro Zona Diamante, an IHG Hotel

Pool
Free airport shuttle
Parking included
Free WiFi
4.4 out of 5, Excellent, (865)
The price is €102
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Holiday Inn Queretaro Zona Diamante, an IHG Hotel

About this property

Hilton Queretaro

Luxury hotel with 2 restaurants and bars/lounges
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a snack bar/deli and a 24-hour business centre are on-site. Change of towels is available on request
Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Beds feature Egyptian cotton sheets and premium bedding. Cable televisions are provided. Bathrooms include a separate bath and shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Queretaro. During your stay, you'll be within walking distance of Plaza Boulevares Shopping Mall. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Aqueduct of Santiago de Querétaro and a few minutes from Paseo Querétaro Shopping Center
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hilton Queretaro offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 7 meeting rooms, and coworking spaces are available. Event space at this hotel measures 120298 square feet (11176 square metres) and includes a conference centre. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Hilton Queretaro. Self parking is free.

This 4.5-star Querétaro hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.
Thandi – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Restaurante Terraza – This family restaurant is located by the pool. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Restaurante Terraza
  • Thandi

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (120,298 square foot of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2010
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch TV with cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 46 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 349 for adults and from MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Hilton Queretaro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 233 reviews" "
Rating 8 - Good. 45 out of 233 reviews" "
Rating 6 - Okay. 20 out of 233 reviews" "
Rating 4 - Poor. 13 out of 233 reviews" "
Rating 2 - Terrible. 26 out of 233 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Jesus

Stayed 1 night in May 2024

2/10 Terrible

Jesus

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024

8/10 Good

Audiel

Stayed 1 night in Apr 2024

2/10 Terrible

Victor

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024

2/10 Terrible

Roberto Calixto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en remodelación, mucho ruido, polvo, te sientes inseguro
Stayed 2 nights in Mar 2024

6/10 Okay

Kelly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bed bugs in my bed
Stayed 2 nights in Feb 2024

8/10 Good

Pedro, WESTON

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024

8/10 Good

Luz Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

2/10 Terrible

aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in Queretaro
I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.
Stayed 6 nights in Feb 2024

8/10 Good

Julien, Miami

Business traveller
Liked: Cleanliness, staff & service
The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024

10/10 Excellent

damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La hospitalidad que ofrecieron fue de maravilla. Todos muy amables. Gracias por todo!
Stayed 3 nights in Nov 2023

2/10 Terrible

JOSE LUIS

Disliked: Cleanliness, amenities, property conditions & facilities
There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Luz

Stayed 4 nights in Sep 2023

10/10 Excellent

H.Gonzalo

Stayed 1 night in Sep 2023

10/10 Excellent

Lylia, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Salvador, Fairview

Stayed 1 night in Aug 2023

8/10 Good

Ulises

Stayed 2 nights in Aug 2023

6/10 Okay

Ma

Travelled with family
Está en remodelación. Y tienen pocos cuartos. El staff es muy atento. El cuarto está limpio.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
This a very nice hotel and it is in transition with new ownership. Never heard construction noise tho. The rooms are nice and the bed is comfortable. Needed a better, non scratchy bedspread. Biggest disappointment was the pool. It is tiny ( shaped like a pizza slice) and was looking to cool off but the water was hotter than outside. All the staff were great.
Stayed 2 nights in Jun 2023

4/10 Poor

SERGIO

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning and tv doesn’t work
Stayed 5 nights in May 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service
todos son muy amables y siempre te reciben con una sonrisa
Stayed 4 nights in May 2023