See all properties

Hotel West Refugio

2.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel West Refugio

Habitación Doble Individual | Terrace/patio
Habitación Doble Individual | Terrace/patio
Exterior
Front of property
34-inch Smart TV with digital channels, TV, Netflix

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Kitchen
  • Housekeeping
  • Free WiFi

Explore the area

Map
Cto. el Molino Centro, San Juan del Río, QUE, 76800
  • Senor del Sacro Monte Temple
    11 min walk
  • El Fogon Mexicano
    3 min walk
  • Querétaro Bus Terminal
    35 min drive
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    51 min drive

Room options

Habitación Queen Size

  • Sleeps 2
  • 1 Queen Bed

Habitación Doble Individual

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Habitación Familiar

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

Habitacion Estandar (Pet Friendly)

  • Sleeps 2
  • 2 Single Beds

Similar properties

Room

Hotel San Juan Park

Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (381)
The price is €47
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Hotel San Juan Park

About this property

Hotel West Refugio

Hotel in San Juan del Río with outdoor pool and bar/lounge
An outdoor pool, a bar/lounge and a poolside bar are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a garden. Limited housekeeping is available.
Hotel West Refugio offers 10 accommodations, which are accessible via exterior corridors and feature shared/communal kitchens and a ceiling fan. This individually decorated and furnished accommodation includes desks. Beds feature down duvets. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

This San Juan del Río hotel provides complimentary wireless Internet access. 34-inch Smart televisions come with digital channels, first-run films and Netflix. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel West Refugio, you'll be within walking distance of Senor del Sacro Monte Temple. Features include free WiFi in public areas, plus an outdoor pool and a poolside bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a terrace
  • Within a 15-minute walk of Senor del Sacro Monte Temple and Nuestra Senora de Guadalupe Church
  • Pet-friendly amenities are available, including food and water bowls
Hotel West Refugio offers its guests an outdoor pool, a terrace, and a garden. WiFi is free in public spaces. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

This San Juan del Río hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A poolside bar

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch smart TV with digital channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Blender
  • Coffee grinder
  • Ice maker
  • Microwave
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Shared kitchen access

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

The property charges 5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel West Refugio Hotel
Hotel West Refugio San Juan del Río
Hotel West Refugio Hotel San Juan del Río

Hotel West Refugio Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 38 out of 52 reviews" "
Rating 8 - Good. 5 out of 52 reviews" "
Rating 6 - Okay. 5 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

martha

Travelled with family
Liked: Cleanliness, staff & service
Cute friendly affordable full kitchen
small and cute property. pool needs more skimming but it's great to refresh. beds are comfortable, clean bathrooms. The ony issue is no AC. Still, host was very kind and lent us a portable fan. Kitchen is large, and it has all you can need.
Stayed 1 night in Jun 2024

10/10 Excellent

WEIGUO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff it’s so friendly and nice. 10 out of 10 for this place. Few things. Pool is to small. Need bar options if you like to drink. But you can bring your own stuff and sit on the patio.
Stayed 1 night in Oct 2022

10/10 Excellent

Joel

Stayed 5 nights in May 2022

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos is an excellent host
Stayed 2 nights in Apr 2022

10/10 Excellent

Zabdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bastante tranquilo y se siente mucha paz
Stayed 1 night in Sep 2024

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente atención de los chicos de recepción...
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy tranquilo, arquitectura admirable. La zona es muy tranquila libre de ruido
Stayed 1 night in Jun 2024

10/10 Excellent

Francisco Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Juan Edgar

Stayed 1 night in Apr 2024

6/10 Okay

CESAR

Liked: Cleanliness
check in, complicado
Stayed 1 night in May 2024

10/10 Excellent

José Agustín

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opción para pasar una noche, lugar tranquilo y con excelente atención. No recomandable para estancias largas ya que no cuenta con espacio para la ropa ni con servicio de restaurante.
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos Iván

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes
Stayed 3 nights in Dec 2023

10/10 Excellent

Salvador

Liked: Cleanliness, property conditions & facilities, room comfort
Muy buen servicio en general
Muy cómodo y agusto la estancia
Stayed 1 night in Sep 2023

10/10 Excellent

Avelino Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Roberto

Stayed 1 night in Jun 2023

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo servicio, yo ya tenía la reservación y en el Hotel no te resiven después de las 11 PM yo les comenté que llegaría 11: 05 y me dijeron que ya no me recibirían y perdí la reservación, la persona con la que hable nada amable! No lo recomiendo en lo absoluto
Stayed 1 night in May 2023

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar, buen servicio, diferente
Muy buena atención y claridad de las reglas. Hace calor en esta época y el ventilador de techo es insuficiente para refrescarse por las noches. El lugar es acogedor y diferente, buen concepto para viajeros de la actualidad
Stayed 2 nights in May 2023

10/10 Excellent

JOSE MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Ambiente tranquilo.
Stayed 1 night in Apr 2023

2/10 Terrible

JOSE ANTONIO

Stayed 1 night in Mar 2023

10/10 Excellent

RUSSEL ALEJANDRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Idaly

Travelled with family
Liked: Cleanliness, staff & service
Muy bonito el lugar, una recomendación es trabajar en acomodar y dejar bien lo del servicio de agua en la regadera no pueden dejar que se tire tantos litros de agua solo porque no sale caliente, ojo con eso porque actualmente es bastante grave. :/ todo lo demás esta muy bien. Gracias

4/10 Poor

Jaime

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sabanas sucias y zona no muy conveniente
Las sábanas de las camas del hotel al parecer no las habían cambiado porque olían a sudor, zona en la que está el hotel pareciera no ser segura.
Stayed 1 night in Dec 2022