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Best Western Hotel Zen

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January 2025
February 2025

Photo gallery for Best Western Hotel Zen

Gym
Restaurant
Property amenity
Bathroom
Lobby sitting area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Breakfast included
  • Room service
  • Parking included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av. 6 de Diciembre, N26-112 y San Ignacio, Quito, Pichincha, 170516
  • Foch Square
    11 min walk
  • KFC
    4 min walk
  • La Carolina Station
    17 min walk
  • Quito (UIO-Mariscal Sucre Intl.)
    53 min drive

Room options

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About this property

Best Western Hotel Zen

Family-friendly Quito hotel in Iñaquito with free breakfast
A fitness centre, a 24-hour business centre and a coffee shop/cafe are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include conference space, concierge services and dry cleaning.
Best Western Hotel Zen offers 47 accommodations with minibars and a safe. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
During your stay at Best Western Hotel Zen, you're just a quick walk from Centro Comercial Multicentro. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • 11 minutes by foot from Foch Square and a 5-minute drive from Chapel of Man
  • Airport and local-area shuttle service available for a fee
There's a coffee shop/cafe on site. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A fitness centre, a terrace, and a vending machine are also featured at the family-friendly Best Western Hotel Zen. Limited free parking is available on a first-come, first-served basis.

This 4-star Quito hotel is smoke free.

Guests are served a free full breakfast daily from 6 AM to 10 AM.
Late-night fare is available from room service (during limited hours).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 10 AM
  • A coffee shop/cafe

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Hotel Zen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 32 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Best Western Hotel Zen offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Zen Suites Quito
Zen Suites Quito
Best Western Hotel Zen Quito
Best Western Zen Quito
Best Western Zen
Best Western Hotel Zen Hotel
Best Western Hotel Zen Quito
Best Western Hotel Zen Hotel Quito

Best Western Hotel Zen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 136 reviews" "
Rating 8 - Good. 44 out of 136 reviews" "
Rating 6 - Okay. 9 out of 136 reviews" "
Rating 4 - Poor. 4 out of 136 reviews" "
Rating 2 - Terrible. 2 out of 136 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable, well located
Hotel Zen provided a comfortable stay for our group as we came & went from Quito during our stay. Conveniently located near the busy Mariscal district, we found everything we wanted within walking distance from the hotel. Rooms were spacious, comfortable and service from the entire staff was courteous, attentive and much appreciated. Neighborhood eateries, cabs and/or Uber arrangements and assistance with anything that arose during our stay...all accomplished with a friendly smile. I will be back on my next visit to Quito!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent services, nice people and excelent food, super comfortable and very cozy rooms
Stayed 1 night in Mar 2020

10/10 Excellent

Ahmad, Los Angels, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It located in a great and central part of the city. Staff is great. Breakfast is satisfying. Rooms and hotel are in great shape, clean and everything in working order.
Stayed 2 nights in Mar 2020

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and their friendliness were outstanding. Our room was kept very clean and breakfast was always supplied with a good variety of fruits with the breakfast menu. If the hotel had a good restaurant that served dinner as well as breakfast that would be a welcome addition to the stay at the hotel.
Stayed 28 nights in Dec 2019

8/10 Good

Sergio, Medellin, Colombia

Business traveller
Liked: Cleanliness, staff & service
It's a nice hotel, but they do have to improve in some aspects: Internet speed is terrible Noise from the street They had a problem the first day with water temperature, next day it was fine.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quito visit
great breakfast modern rooms
Stayed 4 nights in Dec 2019

8/10 Good

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel with great staff.
Stayed 5 nights at this business hotel. Pros: Room and bathroom were comfortable, modern and clean. Good location with plenty of restaurant options three blocks away. Staff were fabulous! Especially Angel. Also Ricardo a driver recommended by hotel was excellent! He took us on day long tours to volcanos and other interesting sites. Cons: Breakfast was bellow average served in unattractive room without windows. Tiny lobby. Not sure why the hotel name includes the word Zen? This is definitely a business hotel.
Stayed 5 nights in Nov 2019

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend Quito hotel
Outstanding stay over three days. Well-located modern comfortable hotel in Quito. Great selection of restaurants and bars within 10 minutes in several directions. Also, huge supermarket 5 minutes away.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location the staff gives you a lot of recommendations on the tours and food in the area.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are prompt to assist you with your needs The personal are very helpful and cordial
Stayed 1 night in Jul 2019

10/10 Excellent

Al, Dallas, Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and elegant. The staff was warm and friendly. Complementary breakfast served both cold and warm food.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked they made feel at home. I am single woman traveling alone .I ordered food from uber eats the front desk safe called me to verify my order and walked driver up stairs. They have great customer skills and my stay was better then what i expected 😀
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their professionalism and willingness to provide the best service at any time.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staff, great breakfast, one of employees took us to the airport and made transition in and out so easy and comfortable
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff/comfortable room
I stayed here for 2 weeks while visiting Ecuador and I couldn’t have been happier. The room was clean and comfortable-the standard you would expect from Best Western. The breakfast was adequate. The staff were absolutely phenomenal. When I developed neck pain they located a chiropractor and scheduled the appointment for me. When The shuttle driver dropped me off at the bus station she walked me in, helped me buy a ticket and walked me to the bus (which probably saved me an hour of wandering around lost). This is in addition to having doors held open, bright greetings and cabs called for me every day. I’ll definitely stay here again.
Stayed 4 nights in Jan 2019

10/10 Excellent

Glenn, Perth, Ontario Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were very helpful and friendly. They made our stay there a very positive experience.
Stayed 4 nights in Jan 2019

8/10 Good

Asher, San Diego

Liked: Cleanliness, staff & service
Overall, I am happy with the hotel. I stayed here a few days earlier. The room I stayed in had a hole in the wall where the TV and cable connections were that allowed one to look into the other room (and vice versa). This stay, the room was great. I would come back here. The staff was great, the location is good, the price is good.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, kind and prompt service xxxxxxx
Stayed 1 night in Oct 2018