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Casa de Hacienda Su Merced

3.5 star property

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Photo gallery for Casa de Hacienda Su Merced

Front of property – evening/night
Point of interest
Lobby
Outdoor banquet area
Exclusive Double Room | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Calle Julio Tobar Donoso, Casa No. 12, 1 Km. Y de Puembo, Chiche Obraje, Puembo, Pichincha, P01000
  • Cumbaya Park
    ‪15 min drive‬
  • Paseo San Francisco
    ‪16 min drive‬
  • University of San Francisco Quito Campus
    ‪16 min drive‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪39 min drive‬

Room options

View all photos for Romantic Triple Room, 2 Bedrooms

Romantic Triple Room, 2 Bedrooms | 10 bedrooms, premium bedding, pillow-top beds, free minibar

Romantic Triple Room, 2 Bedrooms

  • 60 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Royal Quadruple Room, 2 Bedrooms

Royal Quadruple Room, 2 Bedrooms | View from room

Royal Quadruple Room, 2 Bedrooms

  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for Comfort Twin Room

Comfort Twin Room | 10 bedrooms, premium bedding, pillow-top beds, free minibar

Comfort Twin Room

  • 35 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Design Cabin

Design Cabin | 10 bedrooms, premium bedding, pillow-top beds, free minibar

Design Cabin

  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Single Room

Deluxe Single Room | 10 bedrooms, premium bedding, pillow-top beds, free minibar

Deluxe Single Room

  • 35 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

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About this property

Casa de Hacienda Su Merced

Family-friendly hotel connected to a shopping centre in Puembo with 2 restaurants
This hotel features 2 restaurants, 2 bars/lounges and 2 coffee shops/cafes. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a snack bar/deli, coffee/tea in a common area and 24-hour room service.
Casa de Hacienda Su Merced offers 10 accommodations, which are accessible via exterior corridors and feature free minibar items and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Casa de Hacienda Su Merced, you'll be connected to a shopping centre and close to Scala Shopping Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine with garden views at Toriles, one of the property's 2 restaurants and 2 bars/lounges
  • Services include free supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes a playground
  • 16 mi (25.8 km) from Quicentro Shopping
  • Airport, shopping centre and local-area shuttle service available for a fee
There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A library, a terrace, and barbecue grills are also featured at the family-friendly Casa de Hacienda Su Merced. An area shuttle within 12 km and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Colonial Puembo hotel.

Guests are served a free full breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Toriles – Overlooking the garden, this karaoke bar specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 12 km
  • Shopping centre shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Toriles

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Desk
  • Dryer
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa de Hacienda Su Merced

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per person (return)
  • Crib (infant bed) fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Casa de Hacienda Su Merced offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hostería Su Merced
Hostería Su Merced Hotel
Hostería Su Merced Hotel Puembo
Hostería Su Merced Puembo
Casa Hacienda Su Merced
Casa Hacienda Su Merced Puembo
Casa Hacienda Su Merced Hotel
Casa Hacienda Su Merced Hotel Puembo
Casa De Hacienda Su Merced Ecuador/Puembo
Casa Hacienda Su Merced Puembo
Casa de Hacienda Su Merced Hotel
Casa de Hacienda Su Merced Puembo
Casa de Hacienda Su Merced Hotel Puembo

Casa de Hacienda Su Merced Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 78 reviews
Rating 8 - Good. 21 out of 78 reviews
Rating 6 - Okay. 6 out of 78 reviews
Rating 4 - Poor. 3 out of 78 reviews
Rating 2 - Terrible. 3 out of 78 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most amazing places that I have ever stayed! The 400 year old farmhouse was stunning and the staff was warm, friendly, and just amazing!
Stayed 1 night in Mar 2023

10/10 Excellent

Pedro, Reno Nevada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice compound in the neighborhoods between the airport and the central district. Hook up with their driver Washington who will take you to all the places you want to go in and around town. Hotel staff is very accommodating and friendly. Property is 400 year old building surrounded by gardens.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A work in progress. Right now, 3.5 stars.
This 400 year old property is in the process of being updated and beautified. The owner is working hard, but our bathroom shower still leaked. The grounds are vast and she is happy to show you around the yet to be rehabbed space. Quite interesting and quite a challenge. It is a high gated compound that we didn’t leave and without much around it. If you want it, dinner is $24 + wine. The owner cooks it herself. Good, but pricey.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This historic hacienda and gardens were so peaceful. I enjoyed the intimacy of the dining room and the wonderfully prepared meals. The staff accommodated our schedule for meals and arranged taxi service to the airport. I thoroughly enjoyed my stay and recommend this unique hotel.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with customized care close to the airport.
Stayed 1 night in May 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite, comfortable, beautiful but away from city
We stayed here one night after flying into Quito at midnight. The Hacienda will pick you up from the airport at no charge. They contacted us as soon as we booked to ask about travel plans. The Hacienda is not in the city and the neighborhood is not great, but it is secure, beautiful, quiet and comfortable. The breakfast was included and very good. Wifi is available in the lounge area of the main building. It is 300 years old and the buildings and grounds are beautiful and relaxing. It's 45 minutes from Quito, 20ish from the airport.
Stayed 1 night in Jul 2017

10/10 Excellent

Sonia, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Charm
This was an absolute gem of a surprise. We had looked for a accommodation near Quito's international airport and arrived at a 400 hundred year old mansion with 4-foot thick walls! Hostess/proprietor Elizabet graciously settled us into a charming room with hand painted floral designs on the whitewashed walls and matching fittings. We asked for a tour: each room was unique with floral paintings, matching crochet covers, and one-of-a-kind antiques. The food was home made and nourishing and served in the authentic kitchen. Hot water bottles were placed in our beds (tho' the thick walls kept the rooms warm) and there were fresher fruit dipped in chocolate at our bedside! What more could one ask for?

8/10 Good

shrikant, fremont, ca

Liked: Cleanliness, staff & service, room comfort
nice hotel for overnight stay
Bathroom should be better . We had to take bath in an old bath tub and it was inconvenient with curtans clinging to your body and leaving no room to move about. Bath room shower area needs a redo. Breakfast is very good. Staff is very courteous. Even did my overnight laundry here.

8/10 Good

Ron, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location close to Quito airport
Stayed overnight on my way back to Canada. The hotel is a 400(?) year old casa de hacienda. Very nice place. Don't forget to duck in the doorways.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael, Gilbert, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Old Colonial Experience.
For our last night in Ecuador, we spent it here and are sorry we couldn't stay longer. The grounds are gorgeous and the buildings are restored old colonials. Dinner was great and the service excellent and helpful. A bit pricey, but worth it.

10/10 Excellent

Kathleen, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hacienda with WONDERFUL Staff!!!
We were so impressed with this Hacienda and Staff! What a perfect introduction to Ecuador! Erica greeted us as we drove up the leaf arched, cobble stone lane. She gave us a tour of the Hacienda, and saw to our every need! The grounds are immaculately groomed with flowers, vines, trees and roses. The Owner took some time to share some history of the Hacienda with us. Our room was clean, spacious and decorated to maintain the original flavor of this place. The food served in the main dining room was the best we have tasted! Margarita and Thalia, ( the Cooks and Servers) were a perfect blend of friendliness and professionalism! Washington, our taxi driver, gained our confidence immediatly! It was like visiting with a long-time friend! His relatives took us on a very enjoyable and personalized tour of Quito. Even though this Hacienda is close to the airport, it was sooo quiet. We will definitely stay here again!

8/10 Good

Anthony, Washington

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location
Don't pay attention to the "Free shuttle roundtrip" What that actually means is they will pay for a taxi to pick you up from the airport. However you have to pay for the taxi to the airport, and the hotel arranges the price for you (three times the going rate) The upside is our taxi driver was really nice and spoke some english. The grounds were beautiful and our room was incredible. They have no heating so the rooms are cold, but that is a small price to pay for the amazing bed, gorgeous furniture, and safe grounds 20 minutes from the airport. Their dinner (if you don't mind paying $19 a person) Is fantastic local cuisine. I would stay here again if I had a morning or night flight.

10/10 Excellent

Gypsy Roz, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and wonderful old hacienda
WE loved the Hacienda Su Merced. Only 15 minutes from the Quito airport. 350 years old, well maintained , great charming bedrooms, modern bathrooms, lovely gardens, perfect service, historical public rooms filled with antiques and a personal family history. You couldn't ask for more. Wish we had stayed 2 nights and chilled out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great atmosphere
I wanted to bring my wife to somewhere special that she would always remember. This hotel is just that. It's a very old hacienda that has a certain comfort for someone who enjoys classic architecture. There are many antiques adorning the grounds. Erika was a wonderful host, who took great pride, as she should, in this property.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Terry, South Lake Tahoe

overpriced
While the property was a 400 year hacienda converted to a motel/rooms the property is extremely isolated - the cab driver was not even able to locate the property without several different turn arounds and arguing with his dispatcher. We arrived late in the evening and had an early flight out and while they offered a dinner - they overcharged greatly for the room and the meal. We had an early flight so a plastic bag with a banana, box of juice and some unknown meat type of packed sandwich was our "breakfast included".

8/10 Good

William, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again in a heartbeat!
We stayed at the Hacienda before a trip to the Galapagos. There are so many wonderful antiques, it's like staying in a museum! I am told the Hacienda is 400 years old. the room was beautiful and came complete with a hot water bottle for anyone with cold feet (me)! the staff is lovely and Washington was a delight!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historical hotel. No tv, or AC/heater. Very rustic. A place to relax.

10/10 Excellent

Julio, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible facilities well preserved as a Hacienda
We stayed in this Hacienda Hotel because we needed to go very early to the airport. We looked in diferent sites and found this in Travelocity and booked two rooms with them. We arrived a little bit late at night 9 PM and they were expecting us. They showed the incredible facilities of a very well preserved Hacienda with lots of collectible artifacts and very nice stuff. We searched in the Internet for a Hotel near the Airport because we didn't want to go back to Quito and make the hour and a half trip, so we stayed in this hotel. The only thing I regret is not having enough time to enjoy the facilites because we leave the Hotel at about 4:00 AM for a very early flight back home. They even prepared breakfast for us at that time! Excellent attention and very nice and clean rooms.

10/10 Excellent

Randy, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
A bit difficult to find, but a really nice place and worked well with kids (they have a nice game room)

8/10 Good

Don, Northern Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic hacienda only 20 minutes from airport
I found the Su Merced to be enchanting. When my taxi pulled into the drive I was met at the taxi by a hotel manager who addressed me by name and escorted my to my room. I was asked what I would like for diner and told that it would be ready in the dining room in 30 minutes. Internet is available in the main lobby area and I found that it worked well. The two foot thick walls of the hacienda limit the distance of the WiFi to the lobby area. The decor of the room made me feel like I was indeed in a charming, 400 year old hacienda. The view of Quito from the patio garden was stunning. I only wish I had booked for two day (or more) so I could better explore the area. After dinner I ordered a glass of wine and sat in the lobby updating emails and the such after two weeks in the Galapagos Islands. When I was done I was given a hot-water bottle - because the room I had was not temperature controlled. The hot-water bottle was warm all night. The manager ordered a 05:00 taxi for me and the owner was out to say goodby and thank me for staying at the hotel. In summary, keep in mind that this is a 400 year old hacienda; old wood doors and window shutters are not sound-proof. But it is only 20 minutes from the new International Airport (UIO) and I doubt that you can find a staff more attentive and willing to meet your needs. I haven't been anywhere where I felt more connected to Ecuador.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort