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Fenix Hotel

3.5 star property
VIP Access

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Photo gallery for Fenix Hotel

Down duvets, minibar, in-room safe, desk
Reception
Combined shower/bathtub, free toiletries, hair dryer, slippers
Down duvets, minibar, in-room safe, desk
Reception hall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
Queseras del Medio E11-205, Frente al Hospital Militar, Quito, Pichincha, 170150
  • General Rumiñahui Coliseum
    ‪8 min walk‬
  • House of Ecuadorian Culture
    ‪11 min walk‬
  • Foch Square
    ‪17 min walk‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Single Room

32-inch LCD TV with cable channels, TV

Superior Single Room

  • City view
  • 43.40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Down duvets, minibar, in-room safe, desk

Superior Double Room

  • City view
  • 32.89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Down duvets, minibar, in-room safe, desk

Standard Single Room

  • City view
  • 8 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Down duvets, minibar, in-room safe, desk

Standard Double or Twin Room

  • City view
  • 8 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds

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About this property

Fenix Hotel

Family-friendly hotel with free valet parking and 24-hour fitness centre
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site.
Fenix Hotel offers 50 accommodations with minibars and a safe. Beds feature down duvets. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This Quito hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Fenix Hotel, you're just a quick walk from National Polytechnic School. Free WiFi in public areas, free valet parking and a restaurant are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Bennu Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute walk from National Polytechnic School and 4 minutes on foot from Pontificia Catholic University of Educador
  • Airport and local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room.

Public spaces have free WiFi. Event space at this hotel measures 215 square feet (20 square metres) and includes a conference centre. A 24-hour fitness centre, an arcade/games room, and tour/ticket assistance are also featured at the family-friendly Fenix Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

This 3.5-star Quito hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.
Bennu Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Late-night fare is available from room service (during limited hours).
A hosted evening meal is available for a surcharge daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: USD 5.50 for adults and USD 5.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Restaurants on site

  • Bennu Restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Billiards/pool table

Family friendly

  • Arcade/game room
  • Art supplies
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (215 square foot of space)
  • Meeting room

Outdoors

  • In a state park
  • In the mountains

Spa

  • Couples treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 16.80 per pet, plus a USD 0 deposit
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 5.5 for adults and from USD 5.5 for children
  • Airport shuttle fee: USD 67.20 per vehicle (return)
  • Pet deposit: USD 0
  • Pet fee: USD 16.80 per pet
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Fenix Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Barnard Hotel
Barnard Hotel Quito
Barnard Quito
Barnard Hotel
FENIX HOTEL Hotel
FENIX HOTEL Quito
FENIX HOTEL Hotel Quito

Fenix Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 155 reviews
Rating 8 - Good. 51 out of 155 reviews
Rating 6 - Okay. 22 out of 155 reviews
Rating 4 - Poor. 7 out of 155 reviews
Rating 2 - Terrible. 5 out of 155 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Food was terrible
Stayed 1 night in Oct 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good Hotel

Very clean and safe hotel. Staff is very attentive.
Stayed 2 nights in Sep 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly and professional staff
Stayed 1 night in Nov 2022

10/10 Excellent

George, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for families!

I stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!
Stayed 1 night in Sep 2022

6/10 Okay

Richard

Stayed 2 nights in Aug 2022

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Francisco, Guaynabo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho la atención del personal. Siempre atentos.
Stayed 1 night in May 2022

10/10 Excellent

Roberto, Gurabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not too many places to get food at walking distance.
Stayed 5 nights in May 2022

6/10 Okay

Laura, Pompano Beach, FL

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself was nice but our room was old looking and needs an update, especially the bathroom. The water ran extremely hot to extremely cold. We only stayed one night as this was not our only destination.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
My fiancee came to pick me up at the hotel came to my room to wait for me to finish getting ready .and i was charge for an additional person in the room ,their explanation was that if she waited in the toom more than an hour even if she did not stay, i had to pay for her .when i first checked in i mentioned that my fiancee would be picking me up and they daid as long as she doesn't stay no problem. At check out they changed me for her.also metion we would have to sit in the lobby only for an hour .like in prison .no vents in rooms ,noise comes into rooms at all hours ,i was lucky if i got 3 hours sleep every night .also black mold in bathroom.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

AOG

Liked: Staff & service
Stayed 1 night in Jul 2018

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice inside. Recently remodled and updated. Will be staying there again in the future.
Stayed 4 nights in Jul 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to historic center of Quito, close to the bus station and restaurants. Comfortable and nice place
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel, Inexpensive Taxi Ride to Old Town

This was a quality hotel with a great and helpful staff. The room was clean and comfortable. They had coffee, tea, and water available at most times. The breakfast was very good. If you're sensitive to noise, you may want to request a room away from the street. I would definitely stay here again.
Stayed 1 night in Mar 2018

8/10 Good

Paz, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Much more comfortable when moved to a better room

My stay was satisfiying, room clean n staff was nice n welcoming
Stayed 6 nights in Sep 2017

8/10 Good

Didimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent only with the check out they can't found my payment they going to charge me double because they told that my reservation was made for expedia
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Good value, NYC

Ok hotel for what it is with friendly staff , big and clean rooms.

8/10 Good

Manny, New York City

Liked: Cleanliness, staff & service, property conditions & facilities

Service was stellar!!!

The service is phenomenal!!!!! With that said, there is ZERO air conditioning available. The staff though brought me a huge fan immediately which was great. I got a bit of altitude sickness and they immediately brought me complimentary cocoa tea. The location is a short cab ride away from the Foch sector which is great for nightlife. A lot of bars and clubs to choose from. The area the hotel is in gets shady at night so I'd suggest cabbing it wherever you go.

8/10 Good

Chandramouli, St Louis, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a hotel rated as 4 star it does not have aircondition. The restaurant does not have vegetarian options also.

8/10 Good

Julian, Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel to stay when the others were booked

I chose this hotel because the 5 stars hotel were all booked because of a soccer game in Quito. They have a new tower with nice rooms. Would go again with no hesitation

8/10 Good

MONICA, miami

Liked: Cleanliness, staff & service, property conditions & facilities

Business hotel

it was a pleasant stay.hotel is nice and clean

4/10 Poor

Paola W.

Liked: Cleanliness, staff & service
Disliked: Room comfort

Documentation trip

My husband and I had to go to quito to get some documents in order. The hotel was around where we needed to go that's why we chose it. But I wouldn't stay there again. The room we were in had no air conditioning or heat. Quito has unpredictable weather. The 3 days we were there it was very hot. Our room had only one window facing a busy street from 5am-11pm there was nothing but smog. It was awful because of the pollution in quito. The room was clean and staff was friendly. It also had a nice complementary breakfast, but all this wasn't enough to stay there again.