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MainStay Suites Raleigh - Cary

2.5 star property

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Photo gallery for MainStay Suites Raleigh - Cary

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Suite, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Reception
Suite, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Business centre

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
1020 Buck Jones Rd, Cary, NC, 27606
  • Crossroads Plaza
    ‪3 min drive‬
  • Lake Johnson
    ‪4 min drive‬
  • Cary Towne Center
    ‪4 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

MainStay Suites Raleigh - Cary

Hotel with free parking, near Crossroads Plaza
This smoke-free hotel features a 24-hour fitness centre, coffee/tea in a common area and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecues and a picnic area are on-site. Weekly housekeeping is available.
MainStay Suites Raleigh - Cary offers 79 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

This Cary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Raleigh - Cary. During your stay, you'll be within walking distance of Crossroads Plaza. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include laundry facilities, a lift and a vending machine
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Crossroads Plaza and a few minutes from Lake Johnson
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Raleigh - Cary, you'll find a 24-hour fitness centre, barbecue grills, and a vending machine. Public spaces have free WiFi. MainStay Suites Raleigh - Cary also features a picnic area, coffee/tea in common area, and laundry facilities. Free self parking is available.

This Cary hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night, plus a one-time cleaning fee of USD 50.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night plus a one-off USD 50.00 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Raleigh
Hawthorn Suites Wyndham Raleigh Aparthotel
Hawthorn Suites Wyndham Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh
Wyndham Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel
Hawthorn Suites Wyndham Raleigh/Cary Raleigh
Hawthorn Suites Wyndham Raleigh/Cary
Hawthorn Suites by Wyndham Raleigh
Hawthorn Suites Wyndham Ralei

MainStay Suites Raleigh - Cary Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 283 out of 1001 reviews
Rating 8 - Good. 293 out of 1001 reviews
Rating 6 - Okay. 170 out of 1001 reviews
Rating 4 - Poor. 138 out of 1001 reviews
Rating 2 - Terrible. 117 out of 1001 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Oct 2024

6/10 Okay

Mark

Liked: Staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Jenna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures shown are not how this property looks. No breakfast just coffee. The room we got (309) non smoke, smelt like manure, mold and a cigarette smell they couldn’t remove. It was terrible, all our stuff reeks of that room. There’s a $25 fee when you check in I’m not sure why. The pipes for the sink were molding, mostly causing the smell. Marks on the bathroom ground. The bathroom looks like a jail cell, not at all what was pictured. The tub got backed up. And a ton of stains in the carpet and chairs. Some yellow stains on the box frame of the bed. Window screen was also broken which is very unsafe. Looks like they updated one room for the pictures to post online. We left and booked a different hotel for our remaining stay and we will never return. Thankfully no roaches that I saw of. And the thermostat is unreadable and hardly works. The smoke detector went off at 5am and again at 10am. We don’t smoke nor did we do anything to trigger it. Not what we wanted to hear when trying to sleep after a ton of traveling. Do not stay here.
Stayed 3 nights in Nov 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo MainStay! I’ll be back!!
Our original room wasn’t cleaned and we were kindly and quickly given another room on the first floor which ended up being a one bedroom suite and thank God because it had been a long few days that the closed off privacy of a bedroom was much needed. The staff was great and friendly!!
Stayed 1 night in Nov 2024

8/10 Good

Jocelyn

Stayed 4 nights in Oct 2024

2/10 Terrible

Meagan

Stayed 2 nights in Oct 2024

2/10 Terrible

Eve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A drunk man that was getting drunk in front of the main entrance got up and started chasing after me as I was going to my car. Lots of strange random people that hang out outside of the building watching you. Just did not feel safe here
Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Hunter

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Denis

Travelled with partner
Disliked: Property conditions & facilities
Website and experian agent told me that check in for the hotel was from 3PM to anytime. I notified them that I wouldn’t be at the property until late night almost 2 am. Then when I arrived I tried to check in and they said that I was too late to check in. My card was charged and they won’t give me a refund. I had to find a different hotel that same night.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Would not stay here again
You get what you pay for. This hotel has seen better days. We stayed because of the kitchenette. It had hardly any plates, no bowls, hardly any cutlery. Walls are paper thin. I think some families are living in the hotel: we heard young children at 6:30 in the morning. Check in staff don’t appear to have been instructed on hospitality or how to welcome guests. We were greeted by an employee who clearly didn’t like her job and never cracked a smile. I wouldn’t stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

2/10 Terrible

Alan

Travelled with partner
Last time I ever book this hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Kandas

Stayed 1 night in Nov 2024

8/10 Good

Guillaume

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2024

10/10 Excellent

heidi

Stayed 12 nights in Oct 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Bruce

Stayed 1 night in Oct 2024

10/10 Excellent

Kimberly

Stayed 5 nights in Oct 2024

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the room it was clean the only issue was the door it made noise and was a little hard to open and close
Stayed 2 nights in Oct 2024

6/10 Okay

Gail

Travelled with family
Liked: Cleanliness, property conditions & facilities
Affordable stay
MainStay was comfortable and very clean. The only negative was that you could hear people walking on the floor above us/
Stayed 1 night in Oct 2024

2/10 Terrible

Daniel

Disliked: Amenities, property conditions & facilities
A dump. Door would not lock. Old, tv did not work. Paper thin walls, very noisy. Mediocre all the way around. 2 star rating is one star too high.
Stayed 1 night in Oct 2024

8/10 Good

Angela, Rutherfordton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have the kitchen, it wasn’t too bad at all
Stayed 3 nights in Oct 2024