10/10 Excellent
tirana
Travelled with family
12 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at this hotel and had a wonderful experience overall. However, I want to highlight a couple of points for future travelers.
Booking through Expedia proved to be a bit challenging, as I initially couldn't get in touch with the hotel directly to confirm my reservation. After some internet searching, I finally found a phone number and spoke to Ashley, who was incredibly helpful and accommodating. Despite some issues with Expedia showing only one of my two booked rooms, Ashley went above and beyond to assist in resolving the matter. She was a lifesaver!
Once the reservation was sorted and we arrived, everything went smoothly. The check-in process was seamless, and the staff at the front desk were friendly, professional, and knowledgeable. They truly made us feel welcome.
Overall, our stay was enjoyable, and the excellent customer service from Ashley and the front desk team made up for the initial booking challenges. I highly recommend contacting the hotel directly if you encounter any issues with third-party booking platforms.
tirana
Stayed 1 night in Jan 2025