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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Ballroom
Exterior
Bar (on property)
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Grand Sierra Resort Casino
    3 min drive
  • Atlantis Casino
    4 min drive
  • Peppermill
    5 min drive
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    9 min walk

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace | Premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table) | Premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel with free parking, near Reno-Sparks Convention Center
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of SureStay Plus Hotel by Best Western Reno Airport's great location. During your stay, you'll be within walking distance of Cinemark-Century Park Lane 16 Movie Theater. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Plaza Court
  • Extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business centre, 9 meeting rooms and a conference centre
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 4-minute drive from Reno-Sparks Convention Center and a few minutes from National Automobile Museum
  • Free airport shuttle service
SureStay Plus Hotel by Best Western Reno Airport offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 9 meeting rooms. Event space at this hotel measures 4400 square feet (409 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at SureStay Plus Hotel by Best Western Reno Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This Reno hotel is smoke free.

Plaza Court – This restaurant specialises in American cuisine and serves breakfast and dinner.
Crosswinds – On-site bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (4,400 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 458 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Prepare for a downgrade
I'd booked a King Suite. When I arrived, I was told that they'd overbooked and I could get a regular room with 2 beds. When I asked about some sort of compensation or grace for their overbooking, I was told that "since I prepaid, that there was nothing they could do." WOW! Getting my money in advance is cause to not respect me or fulfill their promise of the room I was expecting.
Stayed 1 night in Aug 2024

10/10 Excellent

Dianne

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A decent hotel. Nothing to fancy but really close to the airport
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good AC, excellent mattress, fridge, microwave. Could use power outlets on both sides of the bed. The shower nozzle needs replaced.
Stayed 1 night in Aug 2024

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Longtime parking is not for handicapped, to far to walk. Did like how the driver drove me back to pick up my car.
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and friendly staff. Lounge on site, pool area is awesome!
Stayed 1 night in Aug 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the proximity to the airport. Clean rooms. Comfy beds. Staff was great.
Stayed 1 night in Aug 2024

10/10 Excellent

Marjorie von

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport.
Stayed 1 night in Aug 2024

8/10 Good

Halana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a little dated but has been recently renovated. The bathroom needed some work in the shower as the caulking in one corner was a poor excuse of a job. But it was clean and had a restaurant.
Stayed 1 night in Aug 2024

8/10 Good

Sheryl

Breakfast was advertised, but when I got there, they told me they only gave a discount at a restaurant
Stayed 1 night in Aug 2024

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Lotus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that you could park your car( for a price) while flying out, and shuttle free to airport. Pillows were really hard.
Stayed 1 night in Aug 2024

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight arrived into Reno very late so it was nice that the hotel was so close to the airport. The staff was friendly and helpful. Rooms were clean and the bed was comfortable. Overall good stay!
Stayed 1 night in Aug 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Aug 2024

8/10 Good

Diane

Business traveller
Stayed 3 nights in Aug 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Stayed 1 night in Jul 2024

8/10 Good

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in good condition and the staff was nice.
Stayed 4 nights in Aug 2024

6/10 Okay

Margaret

Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Aug 2024

6/10 Okay

Jerilyn

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were uncomfortable and need updating. There is no free breakfast. The only awesome thing was the very friendly staff.
Stayed 1 night in Aug 2024

8/10 Good

Patrick, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large and clean. Close to dining options. Had a hard time getting the shower to work. Had to pull really hard, could use some WD40.
Stayed 1 night in Aug 2024

8/10 Good

Joy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024