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Akaza Hotel Richmond

2.0 star property

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February 2025

Photo gallery for Akaza Hotel Richmond

Lobby sitting area
Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, individually decorated, individually furnished, desk
Exterior
Dining
Combined shower/bathtub, free toiletries, hair dryer

Reviews

3.8 out of 10

Popular amenities

  • Parking available
  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
6531 A West Broad Street, Richmond, VA, 23230
  • Shops at Willow Lawn
    3 min drive
  • Henrico Doctors' Hospital
    4 min drive
  • University of Richmond
    5 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    21 min drive

Room options

Bring "Fido" Pet Friendly, Double Two Beds, Non-Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Pillow-top beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Bring "Fido" Pet Friendly, One King Bed, Non-Smoking

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Candlewood Suites Richmond - West Broad, an IHG Hotel

Pet-friendly
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very good, (843)
The price is €127
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Candlewood Suites Richmond - West Broad, an IHG Hotel

About this property

Akaza Hotel Richmond

Art Deco hotel connected to the convention centre in Richmond with a conference centre
A conference centre, conference space and laundry facilities are available at this smoke-free hotel. Wired Internet in public areas is free. Additionally, a 24-hour front desk, wedding services and a fireplace at reception are on-site.
Akaza Hotel Richmond offers 50 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Akaza Hotel Richmond, you'll be connected to the convention centre and within walking distance of Bon Secours Heart Institute at Reynolds Crossing. Free wired Internet, a conference centre and laundry facilities are available.
  • Free wired Internet
  • Motorhome/coach/lorry parking available for a fee
  • Amenities include 2 meeting rooms, a conference centre and laundry facilities
  • 8 minutes by car from Virginia Commonwealth University and 9 minutes from Broad Street
As a guest of Akaza Hotel Richmond, you'll find multilingual staff, a fireplace in the lobby, and laundry facilities. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. Wired Internet is free in public spaces. The business-friendly Akaza Hotel Richmond also features an ATM and a lift.

This Art Deco Richmond hotel is smoke free.

Languages

Chinese (Mandarin), Dutch, English, French, German, Greek, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • Bowling alley
  • TV in common areas

Family friendly

  • Bowling alley
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre (10,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Akaza Hotel Richmond
Akaza Hotel
Akaza Richmond
Akaza Hotel Richmond Hotel
Akaza Hotel Richmond Richmond
Akaza Hotel Richmond Hotel Richmond

Akaza Hotel Richmond Reviews

Reviews

3.8
Rating 10 - Excellent. 2 out of 48 reviews" "
Rating 8 - Good. 3 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 9 out of 48 reviews" "
Rating 2 - Terrible. 26 out of 48 reviews" "

4.0/10

Cleanliness

4.8/10

Staff & service

2.8/10

Amenities

3.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst place ever sign said they closed today !
Today’s the day they closed for good thank God. Had to change our room two times due to hair on bed and in bathroom . Mold in shower plus hair ! Hair everywhere ! Yellow sheets . We ended up getting our own bedding and pillows . It’s run down hotel , pool closed for service they say and parts of hotel is closed sucks won’t even let me dog stay here .
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was awful. The guy at the desk took a super long time to check us in. As we were checking in a tow company kept coming in and asking about cars with out hotel tags hanging from the mirror to tow away. They were about to take a picture of mine and my husband stopped them. They dont accept credit cards there so you have to give a cash deposit and then at check out they go up and check your room before you leave and then if its ok, they return your cash deposit.
Stayed 1 night in Apr 2019

6/10 Okay

Donna

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What may have once been a good hotel has been reduced to staying in a crack house. Warnings taped to walls about towing cars, no drugs and no weapons. Any police activity will result in eviction. I literally was scared to stay here. What attracted me was the price but I guess you get what you pay for.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs to be renovated. There aren't any refrigerators in the rooms. No ice machines, but has ice buckets. The towels are dingy. I spilled some water on the bathroom floor. When I wiped it with a tissue, it became black. There was long hair left on the bathroom from a previous customer . Note, I'm bald.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was friendly and accommodating during check in. The entire hotel smelled of stale smoke and alcohol. The room was smokey, there were beer cans, and ashes fromnthe previous guest. There were roaches and mold in the bathroom.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I took some pictures of what me any my family had to forcibly had to accept because the hotel did not give back refunds! You’ll see roach, tv didn’t work, stains all over the room, water came out yellow, the Elevator went down almost got stuck with us in it. And room service never came to clean and patience was short with customers and when We needed 2 more pillows was denied.
Stayed 2 nights in Mar 2019

2/10 Terrible

George

Disliked: Cleanliness, property conditions & facilities, room comfort
Disaster at Akaza
The place was horrible, it was a welfare hotel, it smelled and was not taken care of. There was no maid service and no towel service. The hall ways were dark and dingy, the elevator had something spilled on the wall and it smelled. I will never, ever go to this place. Also i was charged 85.00 per night and the price on the billboard was 59.99 per night. Total disaster and should not be a hotel that is part of the Hotel.com offerings.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no toilet paper, no paper cups, elevator not working. terrible place
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms weren’t that good at all , old model , no working heat in the room and no wash clothes smh customer service was bad had to wait up to 30 mins to get deposit back. Would definitely not recommend to any one to stay even if one night
Stayed 1 night in Mar 2019

2/10 Terrible

RITA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS NOT THE HOTEL THE INTERNET SHOWED. IT WAS A DISGUSTING PLACE TO STAY AND I WOULD NOT RECCOMEND THIS HOTEL TO ANYONE.
Stayed 1 night in Sep 2018

2/10 Terrible

Angie, Richmond

Disliked: Cleanliness, property conditions & facilities, room comfort
This was the WORST mistake I could have made. We needed a room just got the night since having house work done. Found this and from check in to check out it was horrible. Dirty! Had wait 1.25 hours for them change linen because it was dirty! Then comforter she changed to had a 2 inch hole in it. Then the bathroom shower curtain had MOLD on it. There were bugs in the bathroom floor ! I can’t believe I used my hard earned money here. This is a JOKE.
Stayed 1 night in Sep 2018

2/10 Terrible

nhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT GO HERE
Why this place is only taking cash? If people don't have cash they what they do? Areas is so dirty, room so dirty, bed and sheet is so dirty., very bad area. don't go here
Stayed 1 night in Jul 2018

4/10 Poor

John

Liked: Cleanliness, room comfort
If you’re just looking for a place to sleep...
I paid for my stay through Hotels.com. Prior to checking in, I received an email saying that I was to pay a $3.00 tourism fee per night and put down a $50 cash deposit. I called Hotels.com customer service to attempt to switch hotels but that would incur a substantial fee. When I was shopping for a hotel, I was doing it based on price. I don’t want any surprise fees upon arrival. The WiFi was unreliable. There was no refrigerator. There was a picture of a restaurant seemingly within the hotel on the website however there wasn’t a restaurant in which I could eat. There was no daily cleaning service. There was no breakfast or even coffee in the lobby. Completely bare bones hotel. I could have paid less nightly and gotten more. The staff there did treat me kindly.
Stayed 4 nights in Jul 2018

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Akaza Hotel Richmond
Not what I was expecting. Required cash for entire bill. Required $50 cash extra that was returned in the morning AFTER room was inspected. Staff was courteous. Room was very sparse (no cups, not even one plastic one). Hotel.com is a rip off, daily rate was $15 less than "Special Coupon". Definitely not using this service again.
Stayed 1 night in Aug 2018

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Akaza - UNSAFE... AVOID
We booked a stay at the Akaza hotel while returning from a family vacation in NC. We decided to stop in Richmond to seek out and visit certain points of interest. I paid in advance for two nights at the Akaza through Hotels.com believing that I was booking accommodations in a clean business conference center hotel... NOPE. The business that is conducted at rooms in this hotel are not the kind that taxes are paid on. We didn't feel safe from the moment we arrived. My car was being prepared for towing by an aggressive "bandit" tow truck operator, within 15 minutes of arriving, while I was checking-in, and within 30 feet of the front door of the hotel (in the hotel's lot). A $50 CASH security deposit was required, the sheets and pillows were unclean, the shower curtain had mold, the room carpet had been soiled by unimaginable substances, there was an offensive odor in the room, and throughout the hotel, no iron, no wash cloths, no maid service unless you call for it. The key/door for the first room did not work, so we had to be given another room. The staff was unprofessional and 3 bottles of Corona beer were clearly visible on the staff's desk at the check-in counter. We checked-out after 2 hours. Our safety, and the preservation of my car and property, were more important than the cost of a 2-night stay. There was no manager on duty to express our concerns, only the staff with beer. Akaza refused to refund. Hotels.com offered $80 coupon for a future visit.
Stayed 2 nights in Aug 2018

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

Kelly, Va

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsanitary
We arrived and checked in to the hotel which the sign face was literally falling off. The staff checked us in and required a cash deposit of 50.00. Upon entering the room the refrigerator was not plugged in, and the ice machine was no longer in the building, we later noticed a rat trap in the place it used to be. We checked the coffee pot to ensure there would be coffee for the AM. The filter was full of mold. The pot was replaced by a house keeper in street shorts and t-shirt that explained she came right over to take care of it after just opening her first alcoholic beverage. She seemed to live at the hotel? We left for the race in Richmond. Upon our return, we began to settle into the room. I turned back the sheets and went to move the decorative pillows to discover large rodent feces under the pillows. One of the pillows was actually chewed into. We immediately notified the desk we would be checking out and expecting a refund. They tried to offer an upgraded room. We had a loss in confidence at this point. We requested a full refund and were told to contact Expedia and Expedia would refund it. My boyfriend called his bank and we tried to call Expedia to explain the issue but the person who took the call was very difficult to understand and asked that we email.
Stayed 1 night in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Rough !!!!
All-around dirty, one TV station and loud guests yelling in hallways. Unsanitary their soap bar wouldn't even lather. Mold on shower curtain.
Stayed 1 night in Apr 2018

4/10 Poor

Hernan

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom Needs Help
Bathroom floor was dirty and unswept. Base of wall behind toilet was crumbling. Tub drained slowly. Very slowly. There are better run budget hotels.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Once I arrived to the hotel, I realized that it wasn’t up to my expectations from the photos. The hotel looked like low encome housing from the outside. The hallways and room smelled like a locker room. And the room had an outdated tv from the early 2000s.
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in your car
I will list the many reasons not to book here: -No one mans the front desk. You have to call a number to get someone to come out the back (at all hours) -There are crazy fees for everything. A $3 tourism fee. . .in Richmond, VA? A $50 hold is placed on your card for 7 days. Late check-out (we are talking 30 minutes) is $15. -It was 11:30am when we were preparing to leave and Shanta, the manager, literally came into our room and demanded we leave unless we gave her $15 for being there past 11am. -Shanta refused to give me her business card or contact information so I could file a complaint about the hotel. When I asked her for her name, she claimed she did not give this information out. Her name was on our "itemized bill" though. -The rooms were very dirty and nothing worked - phones and TV were broken, there was used soap and dirty towels in the bathroom -Very sketchy area -No service whatsoever -Pretty sure our "cash only" charges were all pocketed as the itemized statement they gave us did not allocate the funds we gave appropriately for a receipt
Stayed 1 night in Sep 2017

4/10 Poor

Jesse , williamsburg va

Disliked: Staff & service, property conditions & facilities
Only 1 ice machine for the whole hotel that's in the lobby the lobby smells like a bathroom it's run down the elevators are very sketchy barely work the room it self wasn't bad but they give tiny pillows look like couch pillows only saw 2 people working no cleaning stuff nothing at all you have to take out your own trash or you get a 250 fine this should be like a 40 dollar a night hotel at max dont recommend to anyone
Stayed 1 night in Sep 2017