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Candlewood Suites Richmond Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Exterior
Studio Suite, 1 Queen Bed | Room amenity
Desk, blackout curtains, iron/ironing board, free WiFi
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
5400 Audubon Drive, Richmond, VA, 23231
  • White Oak Village
    ‪18 min walk‬
  • Broad Street
    ‪9 min drive‬
  • Greater Richmond Convention Center
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪6 min drive‬

Room options

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Comm)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Comm)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub) | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobil Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Mobil Tub)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Similar properties

Exterior

Best Western Plus Richmond Airport Hotel

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
3.9 out of 5, Good, (1215)
The price is €101
for 1 room
includes taxes & fees
15 May - 16 May
Best Western Plus Richmond Airport Hotel

About this property

Candlewood Suites Richmond Airport by IHG

Suburban hotel with fitness centre and 24-hour front desk
Along with a fitness centre, this smoke-free hotel has a snack bar/deli and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Richmond Airport by IHG. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 9 minutes by car from Broad Street and 10 minutes from Greater Richmond Convention Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business centre on site. A fitness centre, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport by IHG. Self parking is free.

This Richmond hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1001 reviews
Rating 8 - Good. 305 out of 1001 reviews
Rating 6 - Okay. 152 out of 1001 reviews
Rating 4 - Poor. 88 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marvin Eugene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best rooms I’ve had in a long time, very spacious and clean
Stayed 1 night in Jan 2025

10/10 Excellent

Janice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is tucked into a quiet area near the airport. There are restaurants and a grocery store within a mile. The rooms have a small kitchenette and are clean and comfortable. I am a repeat customer .
Stayed 1 night in Jan 2025

4/10 Poor

tony

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

POOR GENERAL MANAGER

The General Manger here has the worst customers service ever. Second the bed is past due for replacement. This place water pipe burst. Not the fault of the hotel, I can understand this. I asked the GM for a few vottles of water so that I may brush my teeth and do whatever hygene I can due to the circumstances. Please keep in mind they have a "mini mart" inside. His reply was I don't have any water to offer you. I looked and pointed into the "Mini Mart" he said those are for sale. Are you kidding me??? He rhen said wit one minute let me ask the plumber how long. This man asked the plumbers and then proceed to pace the hallway an additional 10 minutes as I stood in there and watched. After 10 minutes i walked up and asked again about the water. Long story short, he gave me 2 bottles after i wasted about 20-25 minutes of my time. The GM needs a hospitality course, and some problem solving training. Ment to add, he walks away from you as you are speaking to him.
Stayed 3 nights in Jan 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good Deal

Good clean room, quick hot water, staff was very helpful. Dont be shy to ask the desk if you get a room with a kitchen but lack some dishes, they'll find one for you.
Stayed 5 nights in Jan 2025

10/10 Excellent

Yolimar

Stayed 3 nights in Jan 2025

2/10 Terrible

Paras

Stayed 4 nights in Jan 2025

4/10 Poor

Cali

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property’s WiFi was down and elevator broke. They were understaffed and had many issues. There was no bottled water available to purchase. In my room, the TV remote did not work and the hand soap did not work. The room was nice enough, but the rest of the property seemed in disrepair. I won’t stay here again, even for a less expensive rate than surrounding hotels.
Stayed 1 night in Jan 2025

6/10 Okay

DEVLON

Disliked: Amenities
more of a truck driver rest stop… felt a little unsafe
Stayed 2 nights in Jan 2025

4/10 Poor

Joe-Free

Stayed 3 nights in Oct 2024

8/10 Good

Stephanie

Stayed 1 night in Jan 2025

10/10 Excellent

JERRY

Stayed 2 nights in Jan 2025

10/10 Excellent

Lesley

Stayed 1 night in Jan 2025

8/10 Good

Darius, Decatur

Stayed 2 nights in Dec 2024

10/10 Excellent

Shanika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Arlow

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ajia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a very peaceful stay
Stayed 1 night in Dec 2024

10/10 Excellent

Sean

Stayed 2 nights in Nov 2024

8/10 Good

Judith

Travelled with partner
Unable to do laundry as dryer was broken.
Stayed 1 night in Dec 2024

8/10 Good

Linda

Travelled with family, Travelled with partner
Room was good except coffee pot didn’t work! Caulk in shower moldy. No toilette paper.
Stayed 1 night in Dec 2024

8/10 Good

Barbara

Stayed 1 night in Nov 2024

10/10 Excellent

darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big spacious room and nice bathroom. Nice refrigerator and a stove. Great comfortable place to stay.
Stayed 2 nights in Dec 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 2 nights in Oct 2024

4/10 Poor

Evelyn

Travelled with family
Liked: Staff & service, room comfort

Dog kennel? Never again.

This is a “dog friendly” hotel, and when we exited the elevator, walking to our room, it sounded like a kennel. We immediately went back to the front desk and said we need a different floor, which they were able to do. Looking back at the reviews, I don’t understand how we booked this hotel. We slipped up. We would never recommend this hotel to anyone. On a positive note, the bed was comfortable, the pillows were great, and the kitchenette was well stocked. The shower pressure was outstanding!
Stayed 2 nights in Dec 2024

4/10 Poor

Drew

Stayed 3 nights in Nov 2024