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Candlewood Suites Richmond - West Broad, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Candlewood Suites Richmond - West Broad, an IHG Hotel

Desk, laptop workspace, blackout curtains, iron/ironing board
Full-sized fridge, microwave, stovetop, dishwasher
BBQ/picnic Area
Exterior
Property amenity

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
2100 Dickens Rd, Richmond, VA, 23230
  • Shops at Willow Lawn
    3 min drive
  • Denny's
    1 min walk
  • Richmond Staples Mill Road Station
    6 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    20 min drive

Room options

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

Room amenity

Suite, 1 Bedroom (2 Queen Beds)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Room Type Assigned at Check-In)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite (Room Type Assigned at Check-In)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Candlewood Suites Richmond - West Broad, an IHG Hotel

Suburban hotel with fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and laundry facilities are on-site. Housekeeping is available on request.
Candlewood Suites Richmond - West Broad, an IHG Hotel offers 98 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Richmond - West Broad, an IHG Hotel. During your stay, you'll be within walking distance of Bon Secours Heart Institute at Reynolds Crossing. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front desk safe, a business centre and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from Virginia Commonwealth University and 9 minutes from Broad Street
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A fitness centre, barbecue grills, and a garden are also featured at the business-friendly Candlewood Suites Richmond - West Broad, an IHG Hotel. Free self parking is available.

This Richmond hotel is smoke free.

Candlewood Suites Richmond - West Broad, an IHG Hotel has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond - West Broad, an IHG Hotel Hotel
Candlewood Suites Richmond - West Broad, an IHG Hotel Richmond

Candlewood Suites Richmond - West Broad, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 434 out of 843 reviews" "
Rating 8 - Good. 222 out of 843 reviews" "
Rating 6 - Okay. 76 out of 843 reviews" "
Rating 4 - Poor. 57 out of 843 reviews" "
Rating 2 - Terrible. 54 out of 843 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Stayed 1 night in Sep 2024

10/10 Excellent

Larry

Stayed 1 night in Sep 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

4/10 Poor

Yolanda

Disliked: Property conditions & facilities, room comfort
Not so great stay
The location of the hotel was great, the outdoor lounge area was nice and so was the set up of the room. However, throughout my 2 day stay I killed 2 giant cockroaches. The bed was so hard and cricked. The room looked clean but had a musty smell to it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Stayed 1 night in Aug 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
I have stayed here, probably, a couple dozen nights, maybe more. Staff is fantastic, rooms are clean and comfortable. Always enjoy our stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Kamesha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Deborah, Garden City

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

FREIDA

i TRIED TO RESCHEDULE MY STAY FROM 28 aUGUST TO 30 aUGUST, I WAS TOLD I WOULD BGE CONTACTED IN 48M HOURS FOLLOWING THE REQUEST ON 12 aUGUST, NOW IT LOOKS LIKE I JUST LOST MONEY. We SUFFERED DAMAGE TO OUR HOME FROM THE STORM AND NEEDED TO CHANGE DATES
Stayed 3 nights in Aug 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very welcoming to my dog
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

adriane, keyser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast thought it be more of a variety and we were there for 5 days, and very nice clean hotel but not for long term stay unless you get a suite. and i guess still renovating but they have ice and vending sign up but no machines
Stayed 6 nights in Jul 2024

2/10 Terrible

Alisha M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff was very nice.However, the hotel needs major maintenance. It’s very muggy with poor air quality. The room air conditioner smelled like mildew when the air blew. No one should stay there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the highway, pleasant staff, large, clean and comfortable room and great location for my needs on this date!
Stayed 1 night in Aug 2024

8/10 Good

Johnathan

Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Liked: Room comfort
Perfect for what we needed.
Front desk lady was friendly. Hotel is a little out dated. The breakfast was good.
Stayed 3 nights in May 2024

8/10 Good

Leiah

Liked: Staff & service
Room was nice, area was perfect
Stayed 2 nights in Jul 2024

2/10 Terrible

Michelle R

Travelled with family
Do not recommend
First, I’d like to give credit to the staff, Banika in particular. The kindness and friendliness was appreciated. The first room we were placed in had a soaked carpet for five feet from the wall. The second as well. The third room was dry, but the entire hallway stank of vomit. The final room was acceptable and at this point we had spent a full hour looking for a room. The entire property reeked of marijuana vape. In most hallways and rooms, the walls show signs of recent half attempts to repair damage - but not well. Putty and a roll over in a paint that was near-ish the original color. The dog doo-doo containers were overflowing with garbage. One of the designated dog walk areas had an open water service hole that was about 8 inches deep - a serious injury risk. This property may have been or could be great. Outdoor entertainment area with bean bag toss and tvs. Conveniently located. The reality was so poorly missed. We asked about a refund after looking at so many rooms, but were told only the general manager can consider and she wouldn’t be back for days. Having read several reviews of similar experiences, we decided to suck it up rather than lose the $200 for what should be an $89 room elsewhere. I’ve stayed at nicer motel 6.
Stayed 1 night in Jul 2024

6/10 Okay

Leslie- James

Stayed 1 night in Jul 2024

6/10 Okay

Raymanda, Smithfield

Liked: Cleanliness, staff & service
I didn’t like the up keep on the towels and washcloths was terrible they had old visible stains on majority of them , we just went out to the local Target to purchase towels. If the towels or sheets have spots or stains from pervious customers it should be thrown away. We had to ask for new sheets when we arrived due to it look like blood stains. The towels and sheets need to be inspected thoroughly. On a positive note the front desk staff was amazing.
Stayed 2 nights in Jul 2024

6/10 Okay

Shane

Business traveller
Stayed 1 night in Jul 2024