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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace
Lobby
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪9 min drive‬
  • University of Richmond
    ‪13 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Wingate by Wyndham Richmond Short Pump

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1804)
The price is €187
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Wingate by Wyndham Richmond Short Pump

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel with free breakfast and fitness centre
Along with an indoor pool, this hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and laundry facilities are on-site.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served a free buffet breakfast daily from 6 AM to 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 5 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 304 out of 1003 reviews
Rating 8 - Good. 265 out of 1003 reviews
Rating 6 - Okay. 174 out of 1003 reviews
Rating 4 - Poor. 130 out of 1003 reviews
Rating 2 - Terrible. 130 out of 1003 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ocean

Disliked: Cleanliness, staff & service, property conditions & facilities
smelt like weed, cockroaches were everywhere and it wasn’t clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Susana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Jean

Liked: Room comfort
Disliked: Property conditions & facilities
You get what you pay for!
Front desk staff not friendly and unconcerned. Bed was comfortable but on elevator wall tile loose and juice machine broken. The breakfast attendant was friendly, but Would not stay again at this one. Questioned cleanliness! But was the cheapest at time so got what I paid for.
Stayed 1 night in Nov 2024

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here unless you want dirty, unkept rooms. The hotel smells like weed as well! I have stayed at many Comfort Suites - this is terrible! I am working on getting a refund and would have found a different hotel tonight if not for my large family and how late it is.
Stayed 1 night in Nov 2024

2/10 Terrible

Shante

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience never again
Stayed 1 night in Nov 2024

6/10 Okay

darren

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Dated room
Room need a good cleaning and updating. There were no hooks in the bathroom for hanging your towels. The shower curtain was falling down and there was mold in the shower corners. The room entry door was getting stuck and not closing properly.
Stayed 4 nights in Nov 2024

2/10 Terrible

Jenny

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Everything, and I mean everything was outdated. In our first room we checked under the mattress, as is a must in this day and age, and found two small live bugs. Ketchup packets between the headboard and mattress. We complained and were given a suite, full kitchen, frig, microwave, separate bedroom, jacuzzi tub, the works. No bugs this time but the rest of the room was totally outdated. Torn curtains with stains, lever hardware on doors that didn't match in size OR finish. Closet doors that had just been ripped down from larger doors. The room door had been broken and rehung improperly. This is a fire door and was in no way fire safe any longer. Bathroom in bad shape, shower stunk and leaked all over the floor. Exhaust vent, completely covered in dust. Some of the kitchen cabinets were missing pulls. Breakfast, minimal but free. One elevator broken for months after seeing another post about this hotel. The elevator that was working last had an inspection in 2022!!! We were recommended this hotel by our sports league travel agency. Huge mistake, half our team checked out after seeing their rooms. So much for staying together as a team. I would not recommend this hotel to anyone. Filthy, run down and shady looking employees.
Stayed 2 nights in Nov 2024

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in the first night was clean, except the bathroom and shower had mold everywhere, I have pictures. The Manager gave us a different room the second night and told us she would comp that night, but we have to contact you to get a refund. We also asked about pet-free rooms and she said pets were only allowed on the first floor, which was a lie! There were dogs on the third and fifth floor as well. I would not stay there again because I don' appreciate being lied to regarding the accommodations and I don't understand how a bathroom could have so much mold and no one with authority knew about it.
Stayed 2 nights in Nov 2024

4/10 Poor

Allison

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and in bad shape. The wallpaper in the bathroom was peeling and there was dirt swept into the corners of the bathroom. At least there were no bed bugs to be found.
Stayed 1 night in Nov 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. . Decent hot breakfast. Liked having sofa/sitting area. Comfortable bed. One lamp didn’t work and wires sticking out in one wall, but overall, good room and value. Close to shopping and dining.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and clean room
Stayed 1 night in Nov 2024

10/10 Excellent

Kenna R

Travelled with family, Business traveller, Travelled with pets
Liked: Amenities
Friendly, large room, very accommodating
Stayed 1 night in Nov 2024

8/10 Good

Anitra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awful we walk in and there is an awful smell. The carpet had a large wet spot in middle of the walkway. The bathroom was slippery. The person at the front when we checked in was less than welcoming. It was an overall bad experience. On the positive, the bed was rather comfortable and the breakfast was pretty decent in terms of hotel breakfasts.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Rooms were dirty and not clean. Needed new paint and wallpaper. Looked like it had not been kept up with maintenance. The breakfast was good though.
Stayed 1 night in Nov 2024

8/10 Good

Natalie, Greensboro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. Great value.
Stayed 1 night in Oct 2024

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible overall experience
Stayed 1 night in Oct 2024

6/10 Okay

Tyler

Liked: Staff & service
Disliked: Property conditions & facilities
Water in shower never got warm, room had bad smell to it, wallpaper in bathroom was falling off, literally had to kick the door open everytime due to it being stuck. Staff were great, access was easy, great breakfast.
Stayed 4 nights in Oct 2024

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Jody

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was never cleaned during the 5 nights I stayed, I requested at the front desk on Wednesday morning to please clean my room that day. Room was never cleaned and checked out Friday morning. Elevator was down on Thursday night and had to carry luggage down four flights of stairs, I was solicited for money at the property multiple times.
Stayed 5 nights in Oct 2024

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
Stayed 1 night in Oct 2024

8/10 Good

Kevin

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was decent.
We were on the 5th floor and the elevator went out on the 2nd day of a weeklong stay. The ice machine was also broke on our floor and apparently all other floors as ice was only on the 1st floor. They didn't charge hotels.com right for the room the first day, said nothing about the discrepancy, and ended up charging my card instead. So I had to call and ask why they charged me another day on a fully prepaid reservation. They sent me two blank folios, no days, no charges, just name, dates and room number and told me I had to square up with hotels.com. The lamp was broken in our room. Fridge freezes things. Bed was amazing, A plus on that Location also amazing. Breakfast was decent.
Stayed 6 nights in Oct 2024

4/10 Poor

DAVID

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
Stayed 3 nights in Oct 2024

2/10 Terrible

joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Gross hotel-do not stay here
The place on the outside is fine however inside is a complete dump. Not working elevator. Breakfast was gross and area was uncleaned. All hotel smelled like weed. Rooms were gross, bathrooms were not maintained
Stayed 2 nights in Oct 2024