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Embassy Suites by Hilton Richmond

3.5 star property

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Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
Bar (on property)
Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Pet-friendly

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪4 min drive‬
  • Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (2654)
The price is €189
for 1 room
includes taxes & fees
25 Apr - 26 Apr
Drury Plaza Hotel Richmond

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
2 restaurants, an indoor pool and a fitness centre are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference centre and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. This accommodation offers separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

The free breakfast at Embassy Suites by Hilton Richmond gets good marks from our customers. During your stay, you'll be within walking distance of Bon Secours Heart Institute at Reynolds Crossing. Enjoy features like free WiFi in public areas and a free manager's reception, plus 2 restaurants.
  • Free buffet breakfast served on weekdays
  • Free WiFi
  • Enjoy international cuisine while dining at E'terie Bar and Grill
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include 12 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • 6 minutes by car from Lewis Ginter Botanical Garden and 9 minutes from Children's Museum of Richmond
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Richmond offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays, and guests can also enjoy a free manager's reception daily. WiFi is free in public spaces.

Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Richmond. Parking is available for a fee.

This Richmond hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
E'terie Bar and Grill – This restaurant specialises in international cuisine and only serves dinner. Happy hour is offered.
Atrium – This buffet restaurant only serves breakfast. Open daily.
Late-night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A 2 per cent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details. Guests are recommended to download the property's Hilton Honors App mobile app before check-in.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 468 out of 1003 reviews
Rating 8 - Good. 201 out of 1003 reviews
Rating 6 - Okay. 138 out of 1003 reviews
Rating 4 - Poor. 100 out of 1003 reviews
Rating 2 - Terrible. 96 out of 1003 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I am not sure if there are smoking rooms in the hotel or not, however the smell from the ac unit was very bad. The dust that was in the room was so bad, I woke up with a migraine and very goopy eyes. When the sun came through the curtains you could see how much dust was coming in. The ac/heater unit was also not functioning properly. Overall it was clean, but it was not a good time waking up with all the dust/dander
Stayed 2 nights in Oct 2024

10/10 Excellent

Itarsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Alore

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2024

8/10 Good

Jojo

Stayed 1 night in Jan 2025

2/10 Terrible

Maksim

Travelled with family
Stayed 1 night in Dec 2024

6/10 Okay

Susan

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service
Breakfast is wonderful with great variety and good food. Rooms need updating. We requested new towels 3 times before we finally received them over 8 hours later. Maid service was offered by the front desk, but they never came. Staff was very friendly, but didn’t follow through. Very disappointing stay.
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay.
It was a decent stay although the boiler issue made it hard to be fully comfortable. I understand it’s an older system but made it hard to sleep bringing sinus issues. I would hope the system would get updated to accommodate year round temperature.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tasheena

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Farkhad

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We was family of 4 it was fine
Stayed 1 night in Dec 2024

2/10 Terrible

Natisha

Travelled with family
Disliked: Amenities, property conditions & facilities
THIS STAY WAS BY FAR THE WORST STAY I EVER HAD AT THE EMBASSY SUITES HOTEL. THEIR WASNT AC IN THE HOTEL UNIT WE HAD TO SLEEP WITH PATIO DOOR OPEN WITH NO SCREEN NOW ME AN MY FAMILY IS SICK OUR KIDS WERE IN THE LIVING ROOM THEY WAS SO HOT, WE HAD TO REQUEST FOR NEW LINEN THE SLEEP SOFA LINEN WASNT CHANGED I WILL NOT BE STAYING AT THIS HOTEL AGAIN 3/10 STARS
Stayed 1 night in Dec 2024

10/10 Excellent

Brenda

Stayed 1 night in Dec 2024

2/10 Terrible

Andrea

Travelled with family
Disliked: Amenities, property conditions & facilities
Elevator was jumping and hurt my knee. No HVAC control in room. Room was hot and we could not do anything about it. More like a motel now rather than a hotel. Very disappointed in how much this property has gone down.
Stayed 1 night in Dec 2024

6/10 Okay

Marija

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There is a lot of positives to this property but sadly it seems as though they may have run out of money to maintain it. Positives- an evening reception with free drinks and snacks, a beautiful free breakfast, large suites and spacious living room areas in them, and friendly staff. Negatives- not very clean, items still in our room’s trash can, the pool was very green and smelled bad.
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Stayed 4 nights in Nov 2024

6/10 Okay

Christine

Stayed 1 night in Nov 2024

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Philip

Travelled with partner
Nice breakfast
Stayed 1 night in Sep 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Ice breakfast
Stayed 2 nights in Nov 2024

10/10 Excellent

Abby

Good nice
Stayed 8 nights in Dec 2024

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay 12/16/2024
The photos showed a hot tub ,, the pool was closed , the sofa bed was not comfortable, the elevator was super slow, the hotel needs some maintenance, one door you couldn’t get in, no coffee in lobby ,
Stayed 4 nights in Dec 2024

6/10 Okay

Warrick

Stayed 3 nights in Oct 2024

2/10 Terrible

Amna

Stayed 1 night in Dec 2024

6/10 Okay

Sabrina

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay here. Clean comfortable room; fantastic front desk personnel; free happy hour with beer, wine & spirits. Free breakfast. Had a great strip steak dinner. Excellent food. Definitely stay here if traveling to or through the Richmond/Henrico area.
Stayed 1 night in Dec 2024

6/10 Okay

Terry

Liked: Staff & service
Plumbing was back up and ac unit did not work .
Stayed 1 night in Dec 2024