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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Lobby
Exterior
Full-sized fridge, microwave, stovetop, coffee/tea maker
Courtyard

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Short Pump Town Center
    5 min drive
  • Silver Diner
    5 min walk
  • Richmond Staples Mill Road Station
    14 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    28 min drive

Room options

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

47-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

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4.0 out of 5, Very good, (1002)
The price is €163
for 1 night
includes taxes & fees
14 Jan - 15 Jan
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About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

Suburban hotel with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this hotel has a snack bar/deli and a 24-hour business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. This individually furnished accommodation includes unspecified sofa beds. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

47-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Homewood Suites by Hilton Richmond-West End/Innsbrook. During your stay, you'll be close to Short Pump Town Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Services include free food shopping service, dry cleaning/laundry and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Short Pump Town Center and a few minutes from Elk's Lodge
  • Cats and dogs welcome for a fee
Homewood Suites by Hilton Richmond-West End/Innsbrook offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 743 square feet (69 square metres) and includes conference space. The business-friendly Homewood Suites by Hilton Richmond-West End/Innsbrook also features barbecue grills, a picnic area, and coffee/tea in common area. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Glen Allen hotel.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 743 square feet of conference space

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10 PM
  • Alcohol isn't allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 404 out of 869 reviews" "
Rating 8 - Good. 223 out of 869 reviews" "
Rating 6 - Okay. 111 out of 869 reviews" "
Rating 4 - Poor. 63 out of 869 reviews" "
Rating 2 - Terrible. 68 out of 869 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Jerre

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worn down facility and low quality service
This hotel was at a good price and had good ratings. However, my experience was not great. In six days, my room was only serviced once (after multiple requests). The TVs were not internet compatible and malfunctioned (some major network channels were not accessible). The bathrooms in room need upgrades - they look 20 years old or more. Musty smell in room. The fitness center was closed the duration of my stay due to broken glass.
Stayed 9 nights in Sep 2024

6/10 Okay

Gary

Liked: Staff & service
Dated hotel
Dated and in need of repairs.
Stayed 1 night in Sep 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, comfortable bed
Stayed 2 nights in Sep 2024

10/10 Excellent

Jerry

Stayed 2 nights in Aug 2024

2/10 Terrible

Brenda

Stayed 3 nights in Aug 2024

6/10 Okay

Erica

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was ok the pool area is nice. My only issue I had was that my room smelled really moldy compared to my family rooms. I went and complained about the smell as it was very strong and was told there was nothing that could be done. My room also wasn’t properly cleaned before arrival. There was dirty towels and rags still left in the bathroom.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great family atmosphere
Stayed 3 nights in Aug 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

KETTLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were limited options for people who are not interested to eat eggs with cheese and sausages. The breakfast doesn’t include boiled eggs and a low salt, low fat diet. The pulled pork had too much salt. Also by the sink, next to the bathroom, there were no hooks or hangers to hold a towel to dry the wet hands. Otherwise the place was nice.
Stayed 4 nights in Aug 2024

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy smell in my room. Pull out couch was broken. Toilet seat broken. Told staff. It was never fixed
Stayed 3 nights in Aug 2024

10/10 Excellent

Willie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Lauren, Colonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Liked: Amenities, property conditions & facilities
Good stay. Like the breakfast inluded with the stay
Stayed 1 night in Aug 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un très bon arrêt!!!
J'étais de passage pour une nuit avec la famille. On a eu une superbe expérience à Homewood, le personnel était acceuillant, l'hotel était propre à part un peu de moisissure dans un coin du plafond dans la chambre de bain tout était correct. On y retournera à coup sûr dès que l'occasion se présentera.
Stayed 1 night in Aug 2024

10/10 Excellent

Tyrone

Stayed 1 night in Aug 2024

2/10 Terrible

Charity

Stayed 1 night in Aug 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
My 91 year old mother and I were in 436. The bathroom door had problems shutting. It was also too close to the tiny, weeny very low, daycare-like toilet. Everytime Mom went to the bathroom, i needed help from someone else to get her out of that tight space between the door and the toilet AND the low low situated toilet!
Stayed 1 night in Aug 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Sharnique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Not gone lie I didn’t expect much from this place before we got there, but it was so nice ! The pool area was so nice as well! No complaints at all. Check in was easy, and the staff was very nice to us.
Stayed 1 night in Jul 2024

8/10 Good

Heather Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy access to shops and restaurants
Stayed 1 night in Jul 2024

2/10 Terrible

shakeriah

Travelled with family
Disliked: Amenities
The front desk was amazing and thats were it ended. Our room was not served our whole stay which was 4 days. Even after specially asking the front desk to have it cleaned. We kept having a funny smell in our room. On day 3 we noticed it was the dishwasher. It was broken and water was pooling at the bottom. Our toilet ran the whole stay. The ice maker in the refrigerator was also broken so we had to go to the front desk for bags of ice.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was so cloudy that you couldn't even see the bottom of it. My daughter lost her bright orange diving toy at the bottom. My room was was not great, there was a used towel left if the bathroom door hook from someone prior to us, the closet doors were brook and just barely hanging on. My friends room was terrible, their bathroom was disgusting, the pull out bed was broke and look like it had dead bugs on it, it also had black hairs all over the sheets. When she called the front desk no one answered. Would not recommend staying there.
Stayed 1 night in Jul 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room was clean and adequate for what we needed. My only issue was that the pool did not seem very clean and was cloudy.
Stayed 1 night in Jul 2024