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Moxy Richmond Downtown

2.5 star property

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Photo gallery for Moxy Richmond Downtown

Lobby
Exterior
Lobby
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
501 EAST FRANKLIN STREET, Richmond, VA, 23219
  • Broad Street
    ‪2 min walk‬
  • Greater Richmond Convention Center
    ‪5 min walk‬
  • Virginia Commonwealth University
    ‪9 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 Queen Bed, View (Hearing Accessible)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 1 Queen Bed, View (Hearing Accessible)

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, View (Mobility Accessible, Roll-in Shower)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds, View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, No View (Mobility Accessible, Tub)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds, No View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft (Hearing Accessible)

Desk, laptop workspace, blackout curtains, free WiFi

Loft (Hearing Accessible)

  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Room, 2 Queen Beds, View (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds, View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Hearing Accessible)

Desk, laptop workspace, blackout curtains, free WiFi

Room (Hearing Accessible)

  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Room, 2 Queen Beds, View (Mobility Accessible, Tub)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds, View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, View (Hearing Accessible)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds, View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Single Beds, View

Room, 2 Single Beds | Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Single Beds, View

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, View

Desk, laptop workspace, blackout curtains, free WiFi

Room, 1 Queen Bed, View

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft

Desk, laptop workspace, blackout curtains, free WiFi

Loft

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Room, 1 Queen Bed, No View

Desk, laptop workspace, blackout curtains, free WiFi

Room, 1 Queen Bed, No View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, No View

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds, No View

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, View

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds, View

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Desk, laptop workspace, blackout curtains, free WiFi

Room

  • 14 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

Similar properties

Exterior

Omni Richmond Hotel

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1105)
The price is €188
for 1 room
includes taxes & fees
24 Mar - 25 Mar
Omni Richmond Hotel

About this property

Moxy Richmond Downtown

Family-friendly hotel with 24-hour fitness centre and 24-hour front desk
Along with a 24-hour fitness centre, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area and a 24-hour front desk. Housekeeping is available on request.
Moxy Richmond Downtown offers 100 accommodations with a hairdryer and free toiletries. 55-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Moxy Richmond Downtown. During your stay, you're just a quick walk from Broad Street. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Broad Street and 5 minutes on foot from Greater Richmond Convention Center
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The family-friendly Moxy Richmond Downtown also features a 24-hour fitness centre, coffee/tea in common area, and a fireplace in the lobby. Parking is available for a fee.

This Colonial Richmond hotel is smoke free.

Bar Moxy – On-site bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 20 per day)
  • Parking on site (USD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar Moxy

Things to do

  • 24-hour gym
  • Foosball table
  • Games
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 20 per day
  • Nearby parking fee: USD 20 per day (249 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Moxy Richmond Downtown Hotel
Moxy Richmond Downtown Richmond
Moxy Richmond Downtown Hotel Richmond
Moxy Richmond Downtown a Marriott Hotel

Moxy Richmond Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 307 reviews
Rating 8 - Good. 51 out of 307 reviews
Rating 6 - Okay. 23 out of 307 reviews
Rating 4 - Poor. 17 out of 307 reviews
Rating 2 - Terrible. 17 out of 307 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dec 2024. We Just got back from the Moxy Richmond. Had a great time. The hotel staff was super friendly and took care of all our needs. They were so pet friendly they even allowed our Yorkie to sit at the bar with us. We will definitely stay there again when we go back. Rooms and bathrooms were clean. The hotel is small so its much easier to manage. Lobby was awesome, much unlike other hotels.
Stayed 1 night in Dec 2024

10/10 Excellent

Gerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
excellent, very unique and cool property
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Stayed 1 night in Nov 2024

10/10 Excellent

jody

Liked: Cleanliness, property conditions & facilities, room comfort
Fun and friendly
The staff here is really wonderful. A very pleasant check-in and a friendly bartender. I somehow left a bag in the lobby when I checked in and they tucked it away for me and I was able to retrieve it in the morning. The staff member who helped me with this could not have been more kind. The room was perfect and immaculate. It’s a fun, friendly place to hang your hat for the night.
Stayed 1 night in Dec 2024

10/10 Excellent

Reginald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
What a gem! Everyone was so kind. Will be back
Stayed 1 night in Nov 2024

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not visit again
Stayed 1 night in Nov 2024

10/10 Excellent

Bryan Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quirky and cool place. Parking garage right next to the hotel. I loved the fact that at the end of the hall on our floor they had emergency shaving razors and toothbrushes. My wife forgot her make up remover and they had some of that there as well. Nice updated room
Stayed 1 night in Nov 2024

2/10 Terrible

Surenderan

Stayed 1 night in Nov 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool!
Love the Moxy model. It very much felt like we were in a European hotel.
Stayed 1 night in Nov 2024

4/10 Poor

NANCY

Stayed 1 night in Oct 2024

8/10 Good

Hilary

Liked: Cleanliness, staff & service
the parking is confusing. the interior hallways are too dark.
Stayed 2 nights in Sep 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun-loving service
The Moxy crew are hilarious, helpful, and fully committed to make sure each guest has an awesome stay.
Stayed 2 nights in Oct 2024

2/10 Terrible

zach

Travelled with partner
Disliked: Staff & service, amenities
The lady at the front desk kept mumbling instead of talking to the point i continually had to say what/excuse me. The shower head had mold in it. The ac barely worked. And when i went to get snacks from their in hotel store the person at the desk had an attitude as if i my presence bothered them. The bed was horribly rough. And for the price the room is way to small.
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce cozy hotel, cool atmosphere there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Seunghye

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Oct 2024

10/10 Excellent

Jonathan

Stayed 4 nights in Oct 2024

8/10 Good

Waylon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was wonderful. Staff was accommodating and personable. The residents of the city however were terribly loud, very late into the early morning. I mean window shaking loud music and raucous crowds on the street corner well past 0330. Also their music choice sucked.
Stayed 2 nights in Oct 2024

6/10 Okay

Meghan

Business traveller
Liked: Cleanliness
The hotel was comfortable but very dark in the hallways. The check in was simple. The staff had no fans or sour cream for the food I ordered.
Stayed 3 nights in Oct 2024

8/10 Good

Thomas B

Stayed 1 night in Oct 2024

2/10 Terrible

Laura

Travelled with partner
Liked: Cleanliness
Booked this hotel months in advance and paid upfront. Waited over 30mins in line trying to check in. They only had one computer to check guests in. When trying to check into the hotel, I get told that they are overbooked and don't have a room for me. This was the case for other people waiting in line as well. The hotel also looks nicer online than in person. Don't recommend.
Stayed 2 nights in Oct 2024

4/10 Poor

Zachary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not worth the cost.
Staff was friendly and helpful. Outside their control, the hotel was sub par at best. Food? Cucumber water was nice but the “food” selection seem like it was food 10 year olds. Also some prices were ok. Some were ridiculous. 7$ for juice??? Parking-Vague instructions and 15-20$/day. Room- Clean…but. Bed might as well been concrete. Blankets were Walmart special. The smoke detector light went off every 5 seconds and was really annoying when trying to sleep. Some room lights didn’t work. TV didn’t work due to losing signal every 30 seconds. Went for walk after check in. Came back to a guy running a camera drone looking into the rooms. Needless to say our nice top floor view was ruined and we kept the curtains closed all weekend. Pillows were garbage and each floor shares a “stash” of extras. Which are not maintained. Checked 3 times each day on more than just our own floor. Never any pillows. Room was indeed clean though. No bugs, bathrooms were nice. Though hard to not wake up partner with a barn door and loud echo into the room. The saving grace of the stay was the two local pubs.(Penny and Capital) their food and service were amazing. I get the idea of the hotel and the target audience. But first and foremost, you are a hotel…I shouldn’t have to go out of my way for the simplest of things. Especially not for 200$ a night(after taxes). Again employees were very nice and helpful even with recommendations to local activities, food etc. Will not be back next year.
Stayed 2 nights in Oct 2024