Tru by Hilton Ashland

2.5 star property

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Photo gallery for Tru by Hilton Ashland

Exterior
Business centre
Business centre
Desk, blackout curtains, iron/ironing board, free WiFi
Pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Gym
  • Pet-friendly
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
101 North Carter Road, Ashland, VA, 23005
  • Randolph-Macon College
    ‪20 min walk‬
  • Ashland/Hanover Visitor's Center
    ‪3 min drive‬
  • Hanover County Courthouse
    ‪8 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Similar properties

About this property

Tru by Hilton Ashland

Suburban hotel with free breakfast and fitness centre
This smoke-free hotel features a fitness centre, coffee/tea in a common area and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Tru by Hilton Ashland offers 97 accommodations with a hairdryer and an iron/ironing board. LCD televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the free breakfast at Tru by Hilton Ashland. During your stay, you'll be within walking distance of Randolph-Macon College. Free WiFi in public areas, free self-parking and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a lift and coffee/tea in a common area
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Randolph-Macon College and a few minutes from Ashland/Hanover Visitor's Center
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available daily. The business-friendly Tru by Hilton Ashland also features a fitness centre, coffee/tea in common area, and a lift. Self parking is free.

This Ashland hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Ashland Hotel
Tru by Hilton Ashland Ashland
Tru by Hilton Ashland Hotel Ashland

Tru by Hilton Ashland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1023 out of 1515 reviews
Rating 8 - Good. 271 out of 1515 reviews
Rating 6 - Okay. 115 out of 1515 reviews
Rating 4 - Poor. 50 out of 1515 reviews
Rating 2 - Terrible. 56 out of 1515 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Davida

Stayed 1 night in Nov 2024

8/10 Good

Gwendolyn, KANATA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's newish and we'll appointed. Friendly staff, lots of fuel/good options. A little confusing to access on very dark and empty street. Otherwise, just fine!
Stayed 1 night in Dec 2024

10/10 Excellent

Sandy, Aurora

Travelled with family
Liked: Cleanliness, property conditions & facilities
Large truck parking area.
Stayed 2 nights in Dec 2024

8/10 Good

jackie M

Liked: Cleanliness, staff & service, property conditions & facilities
I like the easy access to the interstate. I asked to get my room changed and had no trouble.
Stayed 8 nights in Nov 2024

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good 😎
Stayed 1 night in Dec 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for us and our dogs!
Stayed 1 night in Nov 2024

10/10 Excellent

Ab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay! Very affordable for the quality of the hotel. Clean, comfortable, highly recommend!
Stayed 1 night in Nov 2024

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Travel Route. Beds not very comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at the hotel this year. The entire staff is so friendly and welcoming. Great breakfast, comfortable room and beds, and nice amenities. Would definitely recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

JACQUELINE, portsmouth

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Clean,friendly staff, pet-friendly and good amenities at a very reasonable price!
Stayed 1 night in Nov 2024

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Tru
Tru offered a great experience. Night and morning front desk staff were FRIENDLY and helpful. Breakfast offered, very nice. Will stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived after a 10 hour road trip exhausted. The woman at the front desk was very friendly and got us in to our room quickly.
Stayed 1 night in Nov 2024

10/10 Excellent

Yanina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. It was overall so modern and clean. The staff was friendly and the hotel was pet friendly which was a huge plus. The only downside was that with fees and charges our 1 night stay ended up being more expensive than we initially expected it to be. However, we consider staying here again!
Stayed 1 night in Nov 2024

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't change the dirty sheets from previous guest
Stayed 1 night in Nov 2024

10/10 Excellent

Sheona

Travelled with family
Very nice hotel. Staff were pleasant. Will stay again.
Stayed 2 nights in Nov 2024

2/10 Terrible

tina

Business traveller, Travelled with partner
Disliked: Amenities
Bed was comfortable Shower was horrible. No water pressure and Luke warm water. Breakfast was nasty powder eggs and under cooked sausage.
Stayed 1 night in Nov 2024

8/10 Good

Vanessa

Stayed 1 night in Oct 2024

10/10 Excellent

jeanne

Up to the minute design and comfort with welcoming staff!!!
Stayed 1 night in Nov 2024

10/10 Excellent

MARYANNE, Melbourne

Liked: Amenities, property conditions & facilities
They complimented us with a first floor room with a kingsize single bed, handicapped, which was much more convenient for the wheelchair. So nice of them. They didn’t have to do that. Staff very friendly and knowledgeable.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than hampton
Needed a place to stay on my way home. It was great. Thanks
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Great Property but has billing issues.
The property itself was very nice and the service was good. The breakfast bar was exceptional . My only issue is with billing. The property charged $125 supposedly for incidentals but 3 weeks later had not refunded the deposit. I have made three calls and was told they could not see a charge, I filed a claim through my bank.
Stayed 4 nights in Oct 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Kathleen

Disliked: Property conditions & facilities, room comfort
Bad Experience at This Hotel
There were lots of issues at The Tru in Ashland: The blackout shade was broken and did not cover the entire window. The hotel is next to a truck stop, so we could see the truck lights all night and could not sleep. The AC fan would not go off and the wall control was broken. The water pressure was extremely weak. There was no soap dispenser in the shower. The room was noisy - we could hear people in adjacent rooms. The linens were poor quality. The elevator was slow and dirty. The location of the hotel is terrible....next to an old motel and a large truck stop. It was a disappointing stay for an overnight road trip. We have stayed in a number of Tru hotels, but this one was of poor quality.
Stayed 1 night in Nov 2024